volunteero.org Reviews 

Volunteero has exceeded my expectations in every way, not just with the system and features but also with the after-sales support and customer service teams (special shout-out to Josie!).

It's revolutionised our onboarding, volunteer management, and saved our charity loads of time on admin. More importantly, our volunteers love using it too, and we've had really positive feeback, especially from existing volunteers. This has helped with volunteer engagement, retention and help us grow and support more beneficiaries. The time it saves you in admin, the system pays for itself!

What also surprised me (in a good way), is how the team take feedback on board, to improve and amend the system to make it even better. They genuinely listen. Genuinely care and genuinely want to make a difference to their customers and the charity sector as a whole

I've used some of their competitors, and while they did the job, just, nothing compares to volunteero.

I cannot recommend it enough, and you will not regret choosing them.

We've been using Volunteero for about seven months now, and it's been a game-changer for our volunteer management. Previously, we relied on a system that wasn’t well-suited for our needs, along with a manual onboarding process that was time-consuming and inefficient, especially given the large number of volunteers we work with and the constant need to recruit more.

Volunteero has significantly simplified and sped up our onboarding process. From customising application forms to advertising volunteer roles, the platform has made everything much more streamlined. As a large charity with many staff members to train and engage that manage volunteers in their teams, it took us a little longer to get fully up and running. However, the migration process went smoothly overall. We encountered a few teething issues, but the Volunteero team was always on hand to support us, helping us find solutions and adapt to a new way of working.

Their support has been consistent and responsive throughout. They’ve not only answered our questions but have also taken on board our feedback and wish list, adding new features and making improvements based on our suggestions and other Volunteero users. The whole team has made the transition much easier.

We’re still discovering new features and continue to work closely with our large co-hort of volunteers and staff, signing them onto the app and using the features. It’s been a great move for us, and I would definitely recommend Volunteero!

Volunteero is a game changer! Moving from using multiple word documents and spreadsheets to manage our activity we now have this app that does the whole lot and MORE! Not only is the app amazing the support is too! A great team and great product to boot 👏

I am a Volunteer Manager at a UK charity. I've loved my Volunteero journey from the beginning. The team are so lovely and really dedicated to ensuring we and our volunteers have the best possible experience out of the platform. We're still onboarding, but already see the benefits and time-savings. Goodbye to multiple spreadsheets and countless emails. Thank you Team Volunteero it's thumbs up from EHAAT.

As someone based in the U.S. working in the nonprofit sector, I can confidently say that Volunteero stands out as the most user-friendly and forward-thinking volunteer management system I’ve used. Despite being a UK-based company, their platform and service have far exceeded my expectations.
What truly sets Volunteero apart is not just the intuitive interface and powerful features—it’s their incredible team. Josie and Jen have been absolutely fantastic: responsive, supportive, and always willing to go the extra mile to ensure we’re getting the most out of the system. No question was too small, and their professionalism and kindness made the onboarding process smooth and enjoyable.
If you’re worried about the time difference, don’t be! Volunteero’s built-in AI support tool is a total game changer. It’s available around the clock and incredibly helpful when you need quick answers.
Another huge plus for nonprofit organizations like ours is affordability. Volunteero provides a premium-level service that fits right into the budget.
I wholeheartedly recommend Volunteero to any organization looking to streamline and enhance their volunteer management. They’re years ahead of the competition, and the experience has been nothing short of excellent.

Not sure how this company got my work email, but the CEO Ashley Staines will not stop emailing me. To top it off, I’m in the US! NOT the UK! Stop emailing me for the love of god

From the first meeting I liked what I heard. Ash, Jen, Josie, and Mushka all made this process so easy. Jen is patient when I don't understand a process. I appreciate the individualized videos that are sent to show how a process can be corrected or implemented. Even though I am on a different continent, I have never felt ignored, and all my issues are resolved in a timely manner. The fact you want to grow and make the program better by asking for user input is refreshing! I am happy to recommend Volunteero to anyone who ask what platform I use. Keep up the great work!

Volunteero has completely changed the way we do things at our small charity.

We’ve always got a lot going on – shopping, befriending, prescription pick-ups, community sessions – and this app has made it so much easier to keep everything organised. It looks professional, but it’s also really simple to use, which is exactly what we need for our volunteers and team.

We’ve been using it for just over a year now, and honestly, I don’t know how we managed before. The team behind it have been brilliant – always open to feedback and happy to help.

James and Jen have been so helpful right from the start, and it means a lot knowing they’re there if we need anything. That kind of support really matters when you’re a small charity trying to keep everything running smoothly.

It’s become part of how we work now, and I’d definitely recommend it to other charities – especially smaller ones like us who just need something that works without making life harder.

We made the changeover to Volunteero 6 months ago and it has made the managing of volunteers within the charity a dream. It’s so easy for both staff to add opportunities (or missions) for upcoming events and for volunteers to see what is available in their locality and to join (or leave) it at any time via the excellent Volunteero app. The support from the Volunteero team has been incredible throughout in getting setup, including the after-support, and nothing is ever a bother to them. Fantastic help articles & videos available and the Volunteero team are constantly updating the app & website to improve the user experience even further. It very much brings volunteering management into the 21st century.

Our charity has just begun our volunteer journey and after reviewing several VMS options on the market, we decided that Volunteero was the one that we wanted to try. I am pleased to say that we definitely made the right choice - our experience with Volunteero has been fantastic!

Setting up our Volunteero platform was easy and intuitive, especially with the guidance of the lovely Jen. Volunteero has everything we need to recruit, onboard and manage our volunteers including advertising roles, scheduling shifts, and setting up compliant group chats. It's also very customisable and the Customer Success team have done a great job at guiding us in creating a platform that works for our organisation and our volunteers.

The team at Volunteero are super friendly and really know their stuff - they're always happy to help and address any issues/queries ASAP once you raise them. They are also invested in fostering a community of volunteer managers and regularly organise online and in-person networking opportunities.

Overall, I would recommend Volunteero to anyone who manages volunteers.

The team at Volunteero provide outstanding customer support - they are helpful, prompt and responsive to suggestions for improvements. Volunteero has made my job as Volunteer Manager so much easier, and we have had very positive feedback from the volunteers about how seamless the process is for them to manage shifts, access opportunities and communicate with me. The biggest win for us has been the Reports feature, as we are now able to easily capture volunteer feedback after each session they attend and this has been invaluable to me and our whole team.

We have been with Volunteero since March 2023 and it is a great platform and an even better partnership. For a smallish charity we are able to keep a record of what our volunteers are up to without being intrusive and we can communicate with them easily and efficiently.
Not only that, the technical support we get is second to none and there is always a human to speak to... you know who you are Josie and Jen! :-)
Looking forward to seeing what new features we can utilise for an even better volunteering experience in 2025!

From start to finish the team have been amazing. The support they give with training and open communication is one of the first things I loved about the Volunteero Team. As a platform I am impressed with the innovation and how they welcome feedback to improve parts of the system. It has quickened up our recruitment, and we are finding it is saving us around 60% on time. We plan to grow our volunteers and I know Volunteero can support us with this growth.

We used volunteero to organize 80 volunteers for our 3 day Ashoka Changemaker Summit in Hamburg. Volunteers came from 10+ countries, and the volunteero team set the platform up for us literally within hours, onboarding all volunteers automatically and letting volunteers select their own shifts and communicate effectively. It was an absolutely stellar performance, minor issues were resolved by the highly available volunteero support staff. The app is a bliss, as is setting up a major event and coordinating international volunteers.

Volunteero is a fantastic and super user-friendly platform. The team is always available to help whenever needed, which I find extremely helpful. My volunteers also really enjoy using the platform, especially because of its ease of use.

I would highly recommend this platform to any volunteer organisation.

Volunteero has been an enormous improvement to the running of our charitable projects.
The volunteers are able to see all the different projects easily, can sign up with the touch of a button - no more searching for different rotas from different team leaders and finally the volunteers have all the extra documents on hand on their app.
As a manager my email enquiries/workload has reduced massively. It has helped us become more professional. The application form has captured the necessary paperwork with ease and efficiency.
Volunteero supported us extremely well at the start and have continued to be on hand throughout this transition. They reply very quickly and Jen and Josie have sent guides to assist us, in multiple formats (links to articles and films showing how to access the information) which are very useful to refer back to later.
Volunteero has also been very receptive to customer feedback. Since we have had the programme there have been updates to help all the different charities with their specific needs.

We have been using Volunteero for a few years now and it just keeps getting better! The support from the team is amazing - they always have time to help and are so patient and helpful. Using the system has completely changed the way we work - communication is now so much easier due to the 'chat' function and applications and onboarding new volunteers so much quicker! The badges are loved by volunteers and we are looking forward to using the surveys soon. Being able to feed back what is needed really helps to develop our services and I appreciate how much the Volunteero team values that feedback. Would definitely recommend Volunteero!

Acquiring the Volunteero system has revolutionised our operations and elevated the experience of our volunteers. Having all volunteering activities consolidated in one place has been invaluable. The Volunteero team's wealth of experience in providing guidance and support, their responsiveness, and their commitment to tailoring the system to our needs inspire us every day.

We wanted an app that was easy to use for our volunteers and to minimize staff time in managing the volunteers. This App did exactly what it said it would do, and I love using it. So far, it has been easy to download onto phone and my volunteers have been using it straight away.

Volunteero helped us to set up our first Volunteer Management System at the British Mountaineering Council.

Their team are incredibly friendly, supportive and knowledgeable. The system is brilliant. It is easy to use and navigate, and their use of 'canny' to collect user suggestions and continuously improve their product is brilliant.

We are a complex organisation with many functions and types of volunteers and the system is able to adapt to this complexity.

It has helped us to better get to know our volunteer network, streamline volunteer recruitment and communicate to our volunteers with ease.

I recommend Volunteero to anyone looking for a new system.