Horrible Customer Service, No Response! My experience with W1tty has been absolutely terrible. I requested a refund from Amazon, which was mistakenly sent to my closed W1tty account. Instead o... Toon meer
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Lees wat reviewers zeggen
Grundlos Konto anscheinend gesperrt. Keine Reaktion im Chat oder Support Forum. Keine Chance an mein Guthaben zu kommen und keine Kommunikation, wie es dazu kommen konnte. Update: nach Kontaktaufna... Toon meer
Bedrijf heeft geantwoord
Antragsverfahren hängt seit Tagen in der Luft weil sie angeblich zusätzliche Informationen brauchen. Limits sind viel zu gering und Bargeldverfügungen am Automaten zu teuer. Im Gegensatz zu Revolut g... Toon meer
Bedrijf heeft geantwoord
Great cashback was given (while it lasted, offer is ending in a few days). However, the 1 euro fee for debit card transactions to a non-EEA merchant was... weird, especially as you can only see this a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
W1TTY is a UK-based startup on a journey to deliver smart GenZ tailored banking solutions and digital intelligence to empower a progressive pan-European generation. Adhering to its core ‘WIT’ values of ‘Within reach - Intelligent - Tailored”, W1TTY will equip the new-age generation to make smarter personal finance decisions across saving, payment, borrowing, investing, and crypto opportunities, all geared towards a healthier user lifestyle.
Contactgegevens
Jogailos g. 9, LT-01116, Vilnius, Litouwen
- +37052145777
- contact@w1tty.com
- w1tty.com
2,1
Slecht
422 reviews
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Things have been getting worse...
Things have been getting worse since a great idea.
A 3% that every month you have to see if it continues already advanced days.
Cashback no longer works with Curve...
W1TTY points have never worked...
You never know which businesses are going to apply the cashback or not, hence this lost utility.
Not to mention the commissions to pay in foreign currency that are applied randomly even in purchases on Aliexpress
1 maart 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Carlos,
It’s true that cashback no longer works with Curve, but if you use your W1TTY card you can receive cashback. It takes 40 days from the initial payment to have the cashback be paid back into your account.
Our fees are transparent on our website for international payments, and any company that is registered outside the EEA will include the extra fees mentioned on our website. Alibaba is registered outside of EEA, hence the extra charges.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Antwoord van W1TTY
Hi,
Thank you for choosing W1TTY! We’re so glad that you’ve been enjoying our services and we hope to grow and improve further with your continuous support.
Regards,
Ammar Kutait
W1TTY Founder & CEO
~1 year of great experience w/ W1TTY
My wife and I have been using W1TTY for almost a year now. Works smoothly and has a unique value proposition with 3% cash back on all purchases except those via Paypal and Curve. The customer Support team is also helpful if need be.
29 maart 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi,
Thank you for choosing W1TTY! We’re so glad that you’ve been enjoying our services and we hope to grow and improve further with your continuous support.
Regards,
Ammar Kutait
W1TTY Founder & CEO
easy, simple and quick to use
easy, simple and quick to use.
Great cashback, security in online payments.
29 maart 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi,
Thank you for choosing W1TTY! We’re so glad that you’ve been enjoying our services and we hope to grow and improve further with your continuous support.
Regards,
Ammar Kutait
W1TTY Founder & CEO
It was very attractive. It is not anymore
I stopped using it when they decided to stop giving cashback if the purchase was made through an intermediary (Curve). In addition, sometimes a commission is imposed on the payment in some businesses, probably because some internet businesses are considered international payments despite the fact that the service is provided in my country, and it is impossible to know before the payment unless you have the experience of previous occasions. W1tty has stopped being attractive to me. I no longer use it.
To the answer: Thanks for confirm. If you guys ever change the conditions again, I'll be back.
1 januari 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Juan,
We still offer cashback, it’s just that the payment needs to be done with your W1TTY card to be eligible. Regarding payments, we charge a fee for payments made outside of the EEA, so if the company’s banking is done outside, it is considered international.
Other than that, If you have any additional feedback or comment on what you would like to see in the app, please do not hesitate to share it with our customer care team via the in-app chat or drop me a line at complain2ceo@w1tty.com.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Grundlose Kreditkartensperre
Hallo, meine beiden Kreditkarten, sowohl virtuell als auch physisch, wurden ohne für mich erkennbaren Grund gesperrt. Mein gesamtes Guthaben ist hiermit geblockt. Wenn hier wahllos Karten gesperrt werden und man somit nicht mehr an sein Geld kommt, hat solch ein Unternehmen mein Vertrauen verspielt.
Also Vorsicht wenn ihr Geld auf eine solche Kreditkarte einzahlt.
28 maart 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hallo, wir haben Ihre E-Mail erhalten und prüfen Ihren Fall. Wir werden uns so bald wie möglich mit Ihnen in Verbindung setzen, um die nächsten Schritte zu besprechen.
Mit freundlichen Grüßen,
Ammar Kutait
W1TTY Gründer & CEO
Hi,
We received your email and we are looking into your case. We will get back to you as soon as possible regarding the next steps.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Shadow-banning accounts without a reason and treats users as criminals
I liked this bank. Never had issues with it until one I tried to supply my account with money. I made 2 transfers from my 'main' bank to w1tty with the reason "money for gold". At the time I was planning on buying investment gold with the money (it wasn't going to happen anyway as it is not allowed to buy gold in EU with transfers from non-EU accounts but I understood that later). W1tty blocked both transfers because apparently it violates their policy. Ok whatever, that's ok, but that's not the end of it. After this case I guess their KYC put me in some gray list of users which have to explain every incoming transaction they get. This is very inconvenient and slows down transaction times with days as they don't even bother to reply. Since then I've tried twice to supply my account with money. On the first payment they wanted explanation for the transaction and it went through after I explained what I was planning on spending the money on. On the second they again wanted explanation - I explained again what I was going to spend my money on, although I don't owe them explanations and asked why are they asking me every time and treating me like some sort of a criminal. This time I got no reply and the transaction was rejected. Since then, I contacted support via the app and he said he has no access to the emails and said that someone's going to reply to me.
It's been 10 days since then - no explanation was given.
Summary: nice cashback, awful KYC, expect to be shadow-banned without explanation
3 maart 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Daniel,
Thank you for choosing W1TTY. As an online financial institution we must abide by all rules and regulations imposed on us, and this includes keeping an eye on customer transactions/transfers when they are at a large amount.
We kindly ask that you send us an email at complain2ceo@w1tty.com so that we can investigate your issue.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Total scammers guys
Total scammers guys. They still my money in UK. They are already under investigation. Its Lithuanian scammers. Avoid this company!!! They are here just to steal money !!! Avoid them. Check reviews.
3 maart 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Patrick,
As we mentioned to you earlier, we are not a scam. We are an Electronic Money Institutions Licensed and regulated by the Bank of Lithuania & we strictly abide by the General Data Protection Regulations of the EU. In Addition to this, we are not under any sort of investigation.
We kindly ask that you send us an email on complain2ceo@w1tty.com so that we can investigate the issue further.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Watch out for this scam !!
Watch out for this scam !!! They let disappear your money you don’t get a normal answer where it is when you keep asking they block your account en still don’t give your money back if there more people who have this and I know that is let’s make a case of this with all of us to give them what they deserve!
2 maart 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Patrick,
Let me assure you that we are not a scam. We are an Electronic Money Institutions Licensed and regulated by the Bank of Lithuania & we strictly abide by the General Data Protection Regulations of the EU.
We kindly ask that you send us an email on complain2ceo@w1tty.com so that we can investigate the issue further.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Poor treatment of customer and short-term changes of GT&C
I made very bad experience with W1TTY and I would like to warn you about the practices of the company and the treatment of customers. I liked the W1TTY card due to its cashback feature. I am using a curve card since it has many benefits for me. However, W1TTY changed its general terms and conditions in December 2022. According to the new general terms and conditions transactions made with the curve card are excluded from the cashback. I have not recieved any notifcations of this change of the terms. According to the customer support no email was sent to the customers but a non-permanent push notification was made. I am not able to verify whether this push notification was made or not. Since I have not noticed this change I was still using the curve card in connection with W1TTY during December and beginning of January. I started wondering why I am not credited any cashback. I conntacted the customer service that something is wrong with my cashback. They informed me about the change of the terms. I asked if it was possible to give me the cashback as a gesture of goodwill for this period, because the change was made at very short notice and I was not informed about it. After writing a complaint I got the reply from W1TTY that they can do what they want with their cashback programm and I could have read the change on the website. Yeah, that is really customer friendly! From my point of view, this is a completely unfair way of dealing with customers, and it is unrealistic to read through the GT&C (General Terms and Conditions) on a daily basis. Please tell me are you checking the general terms and conditions of your bank on a dialy basis? Honestly, this is not an acceptable reply to a customer. It would have been desirable to reasonably inform customers of such an important change and give customers a month or at least a week to adjust to it. I had some other smaller problems with W1TTY but I accepted these issues due to the attractive conditions. Now, I have switched to a competitor. Currently, I am more than happy with the deal of the competitor and the customer services of the other company is more cooperative and customer friendly.
12 januari 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Martin,
W1TTY cashback is still running all you need to do is use your w1TTY card for direct purchases. The Cashback is a win-win feature for both customers to benefit as well as W1TTY. In addition, we have launched merchant discounts where you can earn additional cashback with more than 800 merchants across Europe! We also have increased the limits of card utilization as per the feedback form all of our clients. We have honoured all cashback earned by clients for the period up to the announcement 01.12.2022.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Super Konto,läuft einwandfrei
Habe die Karte jetzt ein gutes halbes Jahr,das cashback funktioniert einwandfrei,kann die karte online und beim bezahlen verwenden,Support ist auch sehr freundlich und hilfsbereit,bin begeistert von diesen Konto,weiter so 👍👍👍👍
19 januari 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hallo!
Vielen Dank, dass Sie sich für W1TTY entschieden haben! Wir freuen uns sehr, dass Ihnen unsere Dienste gefallen und hoffen, dass wir mit Ihrer kontinuierlichen Unterstützung weiter wachsen und uns verbessern können.
Mit freundlichen Grüßen,
Ammar Kutait
W1TTY-Gründer und CEO
Hi,
Thank you for choosing W1TTY! We’re so glad that you’ve been enjoying our services and we hope to grow and improve further with your continuous support.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Antwoord van W1TTY
Hallo!
Vielen Dank, dass Sie sich für W1TTY entschieden haben! Wir freuen uns sehr, dass Ihnen unsere Dienste gefallen und hoffen, dass wir mit Ihrer kontinuierlichen Unterstützung weiter wachsen und uns verbessern können.
Mit freundlichen Grüßen,
Ammar Kutait
W1TTY-Gründer und CEO
Hi,
Thank you for choosing W1TTY! We’re so glad that you’ve been enjoying our services and we hope to grow and improve further with your continuous support.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Scam Service
I accidentally found out about this service and decided to register. But because of the terrible KYC process, I don't want to be associated with them in any way.
I provided them with my passport and residence permit, as they requested in the app. They demanded more documents through email letters. Everything was okay, and I sent them what they requested. But more was needed, and there was always a missing document with each email.
This service is a scam, and I am worried that they or others will use my data against me.
I do not recommend even registering!
18 december 2022
Antwoord van W1TTY
Hi Eduard,
Let me assure you we are not a scam, we are a regulated financial institution and when extra documents are required, it is because they are needed.
If you could please send me an email to complain2ceo@w1tty.com with your full name and details, I will follow up your case and resolve it. Thank you for your patience and for highlighting this issue.
Regards,
Ammar Kutait
La atención al cliente de w1tty es…
La atención al cliente de w1tty es premium, de lo mejor que he experimentado como cliente, son muy correctos,rapidos cordialmente,amables muy eficazes y resolutivos.estoy muy satisfecho 😊. 24/7
16 december 2022
Review zonder uitnodiging
Antwoord van W1TTY
Hola Gabriel,
Nos alegramos de que te guste tanto W1TTY. Gracias por tu comentario, te lo agradecemos mucho.
Un cordial saludo,
Ammar Kutait
It's not worth anymore.
It was a very good deal but recently it was introduced a new rule for the cashback. You're no longer eligible to get it if you use E-wallet like Curve or PayPal.
That means there is no reason for using W1tty as a service, better move to Vivid or similar where you have some cashback.
30 april 2022
Review zonder uitnodiging
Antwoord van W1TTY
Hello Dimitar,
This is not correct W1TTY cashback is still running all you need to do is use w1TTY card for direct purchases. the Cashback is a win-win feature for both customers to benefit as well as W1TTY. In addition have launched merchant discounts where you can earn additional cashback with more than 800 merchants across Europe! We also have increased the limits of card utilization as per the feedback form all of our clients.
We trust that you will check it out and you will reap the benefits. if you wish to know more am happy to respond to complan2ceo@w1tty.com. we also now have a community page for our dear customers so we can better interact and discuss our new products.
Regards
Ammar Kutait
Bom suporte e bela expreriencia
10 december 2022
Review zonder uitnodiging
Antwoord van W1TTY
muito obrigado pelo seu feedback, por favor, deixe-me saber se você tem algum comentário ou sugestão, especialmente sobre nossos novos produtos, como desconto de comerciante.
meu e-mail é compalin2ceo@w1tty.com
Cumprimentos
Ammar
English version:
many thanks for your feedback, please let me know if you have any comments or suggestions especially on our new products like merchant discount.
my email is compalin2ceo@w1tty.com
Regards
Ammar
NO MORE Cashback with Curve+W1TTY (Sneaky change behind the clients back)
I just found form Customer Support that payments made through Curve no longer get cashback on W1TTY...
When I asked how they informed clients for that change I was presented with T&C valid to November 30, 2022 and that AFTER I asked in chat!!!
They added CURVESUBSCRIPTION to the list of EXCLUDED merchants on the bottom here (legal dot w1tty dot com slash promo slash cashback) and bother to notify no one!
All November I had Cashback for all eligible transactions, even on December 2 I have transactions made from Curve that have Cashback.
Shady practices and behind the curtain changes. I'd advise against using W1TTY!
7 december 2022
Review zonder uitnodiging
Antwoord van W1TTY
Dear Tsvetelin,
Perhaps there is a miscommunication with Customer Care. We will honor all cashback earned by clients for the period up to the announcement 01.12.2022 whereas we won't provide cashback except for our own card usage. in December you will still earn the same cashback you earned before you simply need to use your W1TTY Card. we also have increased the daily limits and have most recently launched Merchant discount, our first step toward massive benefits for our clients! please check it out.
If you still have questions am happy to interact with you, please send me an email to complain2ceo@w1tty.com
Best Regards
Ammar Kutait
Empeoramiento de condiciones
Hasta ahora todo ha funcionado en general bien. Las restricciones impuestas recientemente (no uso de Curve, no uso de Paypal, pagos con plástico para cantidades mayores de 50€) para poder obtener cashback han supuesto un cambio muy negativo en la operativa de lo que hasta ahora era una gran fintech
5 december 2022
Review zonder uitnodiging
Antwoord van W1TTY
Estimado Ricardo,
en primer lugar, aumentamos los límites de la tarjeta para que ahora pueda disfrutar de los beneficios gastando más con la tarjeta W1TTY. Cahback estaba destinado a que los clientes se beneficiaran directamente al usar la tarjeta W1TTY. el cashaback todavía se está ejecutando y ahora incluso puede ganar más cashabck comprando artículos de nuestra gran red comercial que se lanzó recientemente. No veo por qué estás molesto si protegemos nuestros intereses. Ser una gran fintech no significa que apoyemos a los clientes para que usen nuestros productos en contra de su uso previsto, lo que tuvo una implicación de pérdida en W1TTY. ¡Seguro que no quieres que perdamos dinero! Necesitamos tener éxito para continuar brindándole el increíble servicio y apoyo que desea tener.
Si tiene más preguntas o comentarios, estaré más que feliz de responder. Por favor, escríbame a la dirección de correo electrónico comment2ceo@w1tty.com.
Saludos
Ammar Kutait
English version:
Dear Ricardo,
First of all we increased the card limits so now you can enjoy the benefits by spending more with W1TTY Card. Cahback was meant for customers to benefit directly by using W1TTY card. the cashaback is still running and now you can even earn more cashabck by buying items from our large merchant network which has been launched recently. I dont see why you are upset if we protect our interest. Being a large fintech does not mean we support clients to use our products against its intended use which had a loss implication on W1TTY. surely you dont want us to losse money! We need to succeed in order to continue to provide you the amazing service and support that you want to have.
if you have more questions or comments i would be more than happy to respond. Please write to me to complain2ceo@w1tty.com
Best Regards
Ammar Kutait
W1TTY does not give cashback from…
W1TTY does not give cashback from transactions paid with Curve card.
🙄
About to give up the product.
4 december 2022
Review zonder uitnodiging
Antwoord van W1TTY
Dear Skeet,
Dont give up the product. You guys are not up-to-date with the changes;
1- Cashback will keep on running. You simply use W1TTY APP and card directly
2- we have increased the card limits so that you can have more flexibility
3- we have launched merchant discounts with more than 800 stores across Europe
check it out and let me know if you still have questions; complain2ceo@w1tty.com
Best Regards
Ammar Kutait
Rechazo a Curve
Los pagos realizados a través de Curve o PayPal no generan cashback
4 december 2022
Review zonder uitnodiging
Antwoord van W1TTY
Estimado Unai,
Cahback estaba destinado a que los clientes se beneficiaran directamente al usar la tarjeta W1TTY. el cashaback todavía se está ejecutando y ahora incluso puede ganar más cashabck comprando artículos de nuestra gran red comercial que se lanzó recientemente. No veo por qué estás molesto si protegemos nuestros intereses. Ser una gran fintech no significa que apoyemos a los clientes para que usen nuestros productos en contra de su uso previsto, lo que tuvo una implicación de pérdida en W1TTY. ¡Seguro que no quieres que perdamos dinero! Necesitamos tener éxito para continuar brindándole el increíble servicio y apoyo que desea tener.
Si tiene más preguntas o comentarios, estaré más que feliz de responder. Por favor, escríbame a la dirección de correo electrónico complain2ceo@w1tty.com.
Saludos
Ammar Kutait
English version:
Dear Unai,
Cahback was meant for customers to benefit directly by using W1TTY card. the cashaback is still running and now you can even earn more cashabck by buying items from our large merchant network which has been launched recently. I dont see why you are upset if we protect our interest. Being a large fintech does not mean we support clients to use our products against its intended use which had a loss implication on W1TTY. surely you dont want us to losse money! We need to succeed in order to continue to provide you the amazing service and support that you want to have.
If you have more questions or comments i would be more than happy to respond. Please write to me to complain2ceo@w1tty.com
Best Regards
Ammar Kutait
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