Waggle Reviews 

I am writing to express my extreme dissatisfaction with my pet insurance. Unfortunately my experience has been nothing short of terrible and I feel compelled to leave 1star review.
I encountered numerous issues, including claim denials, slow processing times and poor communication. Overall I found out the service to be unreliable and unhelpful, causing unnecessary stress during an already difficult!
I am would not recommend that pet insurance to any other pet owners- waste of time!

I'm trying to make a claim and there saying they haven't got my bank details so it won't let me go any further with my claim. They fine well do have my bank details as I'm paying them every month with my bank account what a joke.

Terrible I booked my staffordshire bull terrier in she's not pedigree to have ears clean I phoned to check if I was insured they said yes they waited 2 weeks after tp say she's a ex bully but I've had molly tested and she's a staffy going to fight this claim and put in papers

Do not use WAGGEL INSURANCE

Hardly ever there, they try to take money out on random dates, and they increase your insurance by about £4 a month every year. Going to just cancel and find somewhere new. The fact that they claim they have a 4.7 out of 5 review on Trustpilot is fraudulent. It's 2.1.

Terrible service the worst company I have ever deal with! 1st thing they will never pay your money back from claim ! 2nd they will put your policy almost double price than was . Avoid this !!! Save your money after one year of experience never more !!!!!

They are charlatans, always finding ways not to pay out a claim. As proactive pet owners, we have always had any lumps aspirated and tested and guess what? They have always come back benign. The one time a lump came back malignant, we had it removed and waggle denied the claim because our dog has had lumps before. What unethical pillocks. Trust me, Many Pets is the way to go, not this sham of an insurance company.

It as simple as this - they do not pay find some clause to not pay and leave you stressed and your animal distressed with no means to pay outrageous vet bills …that have doubled in 2 years …. BANDITS STAND AND DELIVER - YOUR MONEY OR YOUR LIFE EVEN WORSE YOUR DOGS LIFE

They will find any way to not settle a claim.

I had insurance for my French Bulldog, I sadly lost him at the tender age of 18 months, excellent communication from Waggle through the portal , kind considerate, so helpful , paid out immediately no questions asked as soon as the specialist vets sent over all information, first class service will use again if I replace my beautiful boy 😢xxx

DO NOT USE WAGGLE
I was fooled by some good reviews. I've had other pet insurance and never had a problem. Paid out for a few years on multipul pets. Then our cat was quite ill we had to use the emergency vets and our vets the next day. Put it all on credit card. They diagnosed hyperthyroidism and a uti. Waggle went through her history which wasn't much as she was a rescue and never had a problem and found that on the one time she'd been for a check up she'd had a unrelated heart mumor they used this as "evidence " of a previous condition of hyperthyroidism even though the vet has stated they most likely are two unrelated conditions. Waggle have declined the claim and I'm down £1000 . A total nightmare.

Claim was declined

When I disputed the outcome I got a call from both my own vet and the prior owners vet. This indicates that you did not even look into the claim or the dogs medical history before to prior decision.

Upon reviewing this company online I can see you currently have an overwhelming amount of poor reviews against insurance cover and it is of no surprise to me that this was again declined.

Insurance companies are happy to accept money but very poor to actually provide cover.

Ist time I have had to claim after having the policy 1 year. i am far from impressed 2 invocies same vet day apart, and I am now into 11 days wait, to hear if they will pay my claim or not. I am sorry I left my previous insurance company. Claims paid same day, you just downloaded the receipts. Waggl work in old fashioned and time consuming way, they ask you vet for the invoices. Then take advice then decided. old fashioned and very untrusting way of doing thinks, all which takes up so much time. Stresses you out,~£70 each month for a pensioner is a lot of money, and sitting two wks to hear if a claim will be paid.After this claim I will be moving back to my previous provider I think

We wish we'd read these comments before we joined Wiggle. Our dog has been diagnosed with Lymphoma and surprise, surprise, Waggle have declined any cover. Our dog has never had cancer or cancerous lumps but this crooked company will try and wriggle out of anything.
PLEASE TAKE NOTICE AND DO NOT USE THIS COMPANY. They will take your money but buyer beware, they will no doubt find a way out of absolutely anything. AVOID. AVOID. AVOID.

Lacking in Customer Service

They aren't helpful and their customer support is lacking. It's extremely impersonal and I would hardly call them the future of pet insurance. I joined because I thought they would help me navigate the complexities of pet insurance but they don't. Save your money and go elsewhere

!!! AVOID THIS COMPANY AT ALL COST !!!
I have paid always my insurance on time as it was through direct debit, my dog never had any medical issues so i didn't put any claim forward since the beginning of the contract. One day my dog gets seizures and had to put her off, paid the vets bills and raised a claim with this insurance company, over 5 weeks and they are still not giving me any money back as they can't reach out the vet to give them a medical history even though my dog was never ill or had any issues.

The most disgusting company to deal with ever. Waggle will wiggle out of paying anything and everything.

Every vet will recommend that you spay or neuter your dog however this is an excuse they have used to get out of paying a large bill over 2k. They have refused to pay a bill for an emergency spay due to that advice from a vet despite the policy stating it covers emergency treatment. They have left a sole parent with a young child over 2k out of pocket and looking at reviews this isn't the first time they have pulled this stunt and doubt it will be the last. Save your money, effort and go to ANY other insurance company.

Is is possible to give minus if so that's what I would give my dog had an issue with his paw a few years ago the top of his paw was like a boil with they cut and sorted I wasn't with waggle then my dog has had issue with the Inside of his paw which I tried creams to treat it which didn't work so I had to get him operated on to clean his foot out not related to his previous injury at all now thete telling me it's ongoing and here's the thing my dog is a cocker x collie which I've always stated I've been told my insurance should of been higher how come I've always stated what he was why is it an issue now they kept me going for 6 weeks after the operation saying there busy etc with Easter after telling you they try and open and close a close with in 14 days so since he's been operated on WAGGLE have taken £120 of me I've paid into this lot with out fail never late always on time only to get shafted I've appealed this which will just be the same bull and they will more than likely of taking another payment off me am on disability benifits and had to borrow the £670 to pay the vets in the first as vets want money up front now am in complete limbo my cousin woks in the citizens advice and he's going to take this up with them if my dispute fails which it will whatban absolute shower of bloody scammers take take take take take take take you ask for a little help back ZERO ADVOID WAGGLE AT ALL COSTS

Stupid dog ate a load of slug pellets! Emergency Sunday vets. I put in a claim Monday and 4 days later it was paid.
Super easy claims process. Great communication, overall I’m very impressed.

Waggle refused my claim. We took our dog to the vets as she dramatically lost weight and had extremely bad diarrhoea. After scans and tests it turned out to be bowel disease. She is now on permanent medication and regular check ups but because we had taken her to the vets previously with diarrhoea which wasn’t related whatsoever ( she had eaten something that she shouldn’t have ) tell me a dog that hasn’t, they refused to pay out.
We take out insurance as we want the best for our pets but what’s the point when they refuse to pay a claim.
I now put the money that I would have paid to Waggle into an account especially for our dog so at least it contributes to her medication.