Waggle Reviews 

I filled in the application form and was accepted thought that's that, but I then had an email to say my policy had been cancelled . I have tried to contact them by phone X 2 leaving my tel No. and email however the email address on their paperwork is not accepting emails since this happened, no one has been in touch to explain whats going on. Very confusing and annoying.

Had my puppy covered with waggle as soon as he came home. Now they refuse to cover his long-term illness after paying them for 2 years. Absolutely shocking and so terribly upsetting

When the current insurance on my dog was doubled when it was due for renewal, I looked for another insurance company giving the same cover at a cheaper price.
I found Waggel who were unbelievably,cheaper than what I was already paying .
I happily changed over to them.
Unfortunately my dog was diagnosed with a brain tumour the day before this insurance was due to start.
When I phoned to cancel the policy the agent on the phone could not have been nicer. She told me that if a payment was taken out of our bank account she would arrange to have it refunded, which she did.
A few days later I received a condolence card from Waggel expressing their regret at the passing of our beloved dog who was fifteen and a half years old.
What a lovely thing to do and if I do decide to get another dog in the future I know what company I will go to.
Superb customer service from Waggel xx

AVOID THIS INSURANCE COMPANY!
Would not recommend! Very misleading in relation to dental care. Initially is states a checkup within last 12 months but when you dig further it changes from within 12 months to every 12 months! Very misleading!
This happened to me, my dog had 2 dental check ups within a year due to them always checking her teeth on every appointment. My dog then had a tooth extraction due to playing with a stone. Whilst checking vet decided to extract this. I placed a claim
And they shut it down without any check with me or any decent correspondence!
The feedback I eventually had was that my claim didn’t meet the requirements as she hadn’t had check up in last 12 months! I disputed this and eventually heard back today that she has not had check up every 12 months! This was not what was initially advertised! This is very misleading! They have now shut down the claim again! With no further chance of dispute!
WOULD NOT RECOMMEND! MISLEADING INFORMATION! POOR COMMUNICATION! AVOID THIS COMPANY AT ALL COSTS! GAINING PROFIT FROM PEOPLE AT A VERY VULNERABLE TIME FOR EVERYONE!

Avoid at all cost, happy to take your money but won’t pay out on your claims, AVOID AVOID AVOID

This is my first year with Waggle. Needed to see a vet over the Christmas Holidays. The claims procedure on line is so easy. Got an e mail back same day. Everything accepted. Money back in my account 2 days later. Can’t beat that for service.

DO NOT insure your pet with this company - or enter in to a contract if your pet has any existing illnesses on medical file ( Like lot of other Pet insurer's as well) they won't pay out, even if it is minor like IBS

They Waggle and other's should still insure the pet (what is point of having insurance - if the pet is not covered and won't pay out in future) but at higher premium and to do this as a upscale; minor pre conditions pay little more; those with multiple and serious conditions pay much more for cover.

There should be minor medical conditions that should be included in their insurance ( abeit punter paying more to insure pet ) - many say don't see point of pet insurance if they don't pay out

Unfortunately our porn vet (ex) didn't release our medical notes; so didn't know full extent of illnesses on file - this likely had a contributing affect that our claims are being rejected.

Now Cancelling our Waggle Pet Insurance, writing this review ( only healthy pets without any pre illnesses will be covered), extremely bad business model - again should be sliding up scale charges

NO Point having pet insurances like this - AVOID At ALL COSTs

DO NOT insure your pet with this company, they want your money but won’t pay out to help your pet,I have now cancelled my dd and put that money into a savings account each month to pay for my pets well-being,
AVOID At ALL COST

It took months of wrangling with Waggle to get them to understand that my dogs liver damage was not an old complaint. They did eventually agree and paid the account. Now whilst claiming for monthly medication, I'm told that my claim can only be paid out if I pay the £250 excess for this new year, so each and every year I have to pay £250 in order to get her life long medication paid out. Use this company at your peril.

Just had a response to my review from Waggle regarding my Teddy a two year old Cavapoo. They have even made an error in their feed back ,it's all a load of BS they are not willing to pay for any condition.
As I have already said Teddy saw the same Vet a week before for a routine vacation he was weighed and the vet assured me he was in perfect health. There is no documentation or evidence to proof that Teddy had a pre existing condition it's all lies. He has always been insured would i change insurers then claim for something that he had in February 2021 it's all about Waggle Wiggling out of their responsibilities to us pet owners. My Dog is still suffering 😫 as I said he has bitten me really badly as he is in pain with his paws ,rusty pink coloured paws which I can assure he didn't have before the last week in August if he did why did the same vet say he was in perfect health a week earlier. I have photographic evidence dated showing no rusty paws .. please do not touch this company most of the positive reviews are based on the ease of setting up the claim . Please check all the reviews before purchasing insurance for your pets. I am genuine I can assure you I adore my Dogs I could not and would not have let my little Teddy suffer for 6 months they are liars . He had insurance last February 2021 if he had bad paws I'm asking why would I have not taken him to see a vet immediately????? This is absolutely ridiculous. My Ex partner stood outside was never allowed in the surgery if the Vet has written this down then it is a mistake. IF YOU LOVE YOU FUR BABIES PLEASE GO TO ANOTHER INSURANCE PROVIDER. THERE ARE SO MANY REVIEWS ON HERE ABOUT WAGGLE ALSO DOUBLING PREMIUMS NOT PAYING FOR PRE EXISTING CONDITIONS WHICH THEY TWIST AROUND TO SUIT THEMSELVES. ONE LADY ON HERE HAD A PUPPY , WHO GREW TO BIG SO THEY DENIED THAT CLAIM . THERE ARE SO MANY RIDICULOUS COP OUTS ON HERE . .PLEASE READ ALL THE REVIEWS. THEY ARE A BAD COMPANY ONLY CARE ABOUT PROFITS ...