Wagnum Recovery Reviews 

Order # 89683. I bought 6 neck massagers from the bodymassager.com.au website on 17th Dec 2023 for Christmas presents. The website said dispatch same day for orders placed before 12pm. The moment my credit card was charged, it incurred an International transaction fee which indicated this company is not based in Australia. I sent an email on the 20th Dec 2023 and they replied a few days later saying that stock levels were low. The goods arrived way after Christmas. The sticker said goods came from HKG (Hong Kong China). I requested for a refund as I couldn’t use 6 massagers as Christmas presents anymore. Today is 13th February 2024 and they still have not told me how to refund the goods. They sent me a number of email asking me to show them the international transaction fee they wanted to refund me but not a single email indicating of HOW the refund process works and WHERE to return the products. DO NOT WASTE YOUR MONEY WITH THIS FOREIGN SCAMMING COMPANY!! I figured similar products are sold at Bing Lee. Don’t get caught by the discounts from this scammer, just pay a little more at Bing Lee - a genuine Australian family owned company with great reputation!

Ordered (and paid) a massager a week ago and have yet to receive a confirmation email let alone tracking no. If I didn't screen shot the receipt I'd have nothing. Have sent them several emails and requests on messenger and have had ZERO replies.
Do not buy from them.

Like all the other 1 star reviews here. It has taken a week from date of payment to send the item with Australia Post and only after I have chased it up. In general, Australia Post is slow but now they are blaming the delay on the freight company.
Change your lead times and misinformation on your website!!
My item placed on the 5th December and only booked in with freight on the 13th December. It is not expected till 21-28th December. I asked for it to be cancelled and refunded prior to it being sent and the request has been ignored. Their correspondence is extremely slow. Avoid the headache.

I recently purchased a Professional Massage Gun 30 Speed 8 Heads from Body Massager Australia. After using it for 4 times the battery went flat. ie it wouldn't recharge. I contacted the company who requested a video of the faulty massager which I complied with. Within 24 hours I received an email to inform me that a replacement one was on its way which arrived a few days later. I am impressed with this company in which they were redibly agreeable to replace the massager without making it difficult for me.

I bought their LegPro Massager and it's really packs a punch if you want it to. On its highest pressure it feels like a blood pressure monitor getting a bit excited, at first. Once I got used to it, and it had pushed a lot of built up edema fluid out, I love the highest setting.
I love the cycle settings.
The foot pressure is real, a nice surprise.
The length is good, they come right up to the top of my thighs.
Feels great after a workout as well as treating lypolymphadema.
A great alternative to the $1k+ professional pneumatic pumps.

AVOID!

Company is not in Australia and is a complete scam. They will lie and say aus post is delayed but they ship from china. No response from customer service team and package no where to be seen. Complete and utter waste of time. DO NOT DEAL WITH THIS COMPANY!!

They say they offer fast shipping and shipped same day if ordered before 11am. False advertising!!! Takes ages to get a reply from them. Plus being charged international fees. Thought this was an Australian company. Have said that I want to cancel my order but no reply from them

Update. Have received them but not completely satisfied as the instructions are very basic, sometimes the calf part doesn’t inflate properly and not the same as the ones I tried from another company that were cheaper.

Product that arrived was nothing like what was advertised.

Updated - after speaking with customer service. They were more than helpful to rectify the issues that I had. They were prompt in fixing the problem. I was happy with the outcome.

Shipping took a long time. Arrive 2 weeks after Mother's Day despite being bought on a Mother's Day special.

Also, the ad made it appear that the massager was for both legs, but if you look closely it is only 1 leg and you have to pay more to get a second one.

My recent experience with Body Massager Australia was very positive. When I received my massage gun, there was something rattling around in the housing and to me, could have jammed up into the motor at any time with potentially dangerous consequences. When I contacted them, they asked for a video for clarification and immediately sent a replacement unit at no charge. As a consumer, you can't ask for more than that and I recommend this company and this specific product (which is excellent) to any and all.

The Staff at BMA were so helpful and polite. They kept me informed of updates and also provided me a full refund when I had to return an unused item as I made an incorrect order for my elderly mother. I would highly recommend BMA for their customer service and courtesy. Great company to deal with. Thanks BMA Staff!

Avoid. I had a terrible experience and was ripped off. The customer services was dismissive and unhelpful originally and after I placed my order they ghosted me. Queries left as read. no reply on social media or through there email, no tracking, no updates, and a faulty, cheap item sent. They then had the audacity to offer me a huge discount on my next purchase. not as an apology but a completely unrelated poorly timed sales pitch. I keep getting spam but I didn't want to block them yet as I'm awaiting any response. I'm unlikely to even get my money back through PayPal at this stage but I will try.

I had some issues with my massage gun a few months after purchase. The team at Body Massager quickly replaced it once they saw what was happening. I am impressed with the excellent customer service I have received in the process.

This small Australian business is amazing there massages gun dose wonder for your sore body and I love that it has really good fast speed and pressure sadly mine stop working so I emailed them and they wonderfully got back to me straight away which usually doesn't happen with other company all they ask for was a video of the gun not working and they were more they happy to send out a replacement, so if your looking for a good Company that sell massage guns this is the one really good Custer services and really good fast and high speed massage gun that gets all your sore spots and the shipping wasn't a long wait 🥰

Such great customer service and great to deal with. Highly recommend A+++++

I had a defective Neck and Shoulder Massager. My complaint/query was responded to promptly. I had to make and send a video of the issue. I now have a new item on its way to me. It is a pleasure to deal with a business that resolves problems efficiently. Thank you - I am looking forward to receiving my new massager. I need it!

I brought a pulse oximeter which arrived quickly, I didn’t think is was working so was going to send it back, I contacted the company to let them know I would be returning the product, they contacted me the following day to resolve the problem. It was a small matter of me not putting the batteries in the right way !!

I placed order #59621 and received a tracking a week later. The Australia Post tracking shows no sign of collection. All email correspondence goes unanswered.
I just need clarification as to when I will receive my package.Really unsatisfactory service all round.

Update:
Body Massager got in contact with me via email in response to this review. They have credited the postage and the cost of the item, which has not arrived as yet.This is an Auspost issue as it is tracking , but taking a long time.I believe in constructive feedback and cudos to them for trying to make things right in a difficult business environment.

Great customer service and product. Love the massage gun!

I first ordered a muscle gun on the 27th of August. They gave me a tracking number on the 30th of August. I kept checking the tracking link for 1 week and it kept saying no information. I emailed them several times to inform them that this isnt right. They brushed me off saying it should update soon. Sure. 1 month pass and it never came. I complained and sent MULTIPLE emails to get one reply finally admitting my parcel was lost.

They then offered to send a replacement via express shipping. I replied saying i will only accept another parcel if it WILL be sent via express shipping. They never bothered confirming and replied me TWO days later saying they sent me a new parcel. Sure. I'll wait patiently.

23rd of September, i check the link saying parcel is in melbourne. It has been 7 working days and the parcel tracking still says its in melbourne. I emailed them last week and today pleading to check with the courier (like please..) and they didnt reply. It it so hard to get a reply from them. I do understand you are running on fewer staff but I am a customer who has been waiting for more than a month for a muscle gun?? Really?? I deserve something right??

All I wanted was a confirmation if it was going to be express shipping before agreeing to be sent another parcel that who knows when will arrive? And I kept emphasising that if the new parcel isnt sent via express shipping, I do not want it and would rather have a refund. I have mentioned refund many many times.

I am so tired of dealing with this. Waiting for literally 25 damn working days. I have been so patient with you guys but now I am left feeling scammed. Im sure they will reply to this 1 star review faster than my emails lmao