Staff have been a pleasure to deal with. Especially Samantha. I have bought a fair few products in the past 12 months. All of them have been fantastic for recovery after sport or weight traini... Toon meer
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Lees wat reviewers zeggen
I highly recommend the Wagnum Elite Air Boots, Arm Sleeves and the ThermaRelief Pro Waist. Great products and the customer service couldn’t be better. High quality products.
Bedrijf heeft geantwoord
Thanks Wagnum team! Had a little incident with our puppy chewing through one of the wires on my brothers wagmun elite air. I was in a panic thinking I’d have to replace the whole set but the Wagnum te... Toon meer
Bedrijf heeft geantwoord
I ordered an ice bath on Dec 15. When I requested tracking information, WAGNUM advised the item would be shipped on Dec 31. Now about 7 days later they have advised they over sold the items, and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At WAGNUM Recovery, we believe recovery is an essential part of living, moving and performing at your best. We're an Australian-owned recovery and wellness brand dedicated to making professional-grade recovery technology accessible to everyone. Whether you're an athlete, fitness enthusiast or simply looking to improve your everyday wellbeing, we're here to help you recover smarter. Our range includes advanced compression recovery boots, massage guns, infrared sauna blankets, ice baths, water chillers and other innovative recovery solutions designed to support muscle recovery, relaxation and overall wellbeing. Quality Recovery, Made Accessible We focus on combining innovative technology, quality materials and practical design with competitive pricing. Our goal is to make premium recovery solutions accessible without compromising on performance, convenience or reliability. From post-workout recovery to everyday relaxation, our products are designed to fit seamlessly into your lifestyle, whether you're recovering at home, at the gym or on the go. Proudly Australian-Owned Serving customers across Australia and New Zealand, we're committed to providing quality products, dependable customer support and a positive shopping experience. We value honest customer feedback and continuously work to improve our products and services. We believe lasting trust is built through transparency, reliability and genuine care for our customers. WAGNUM Recovery. Recharge. Recover. Go Again.
Contactgegevens
Sydney, Australië
- support@wagnum.com
- wagnum.com.au
4,6
Uitstekend
156 reviews
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Antwoord van Wagnum Recovery
Hello Paul!
Your order is on its way! Please let us know if you have any other question about your order.
You can reach us from info@bodymassager.com.au
Regards.
Not a good experience so far
Not a good experience so far. Paid for priority shipping 2 1/2 weeks ago and still no delivery. Have emailed and received no response and even raised a dispute with PayPal!! I received no email with a tracking number or invoice and it was not in my Spam folder.
COVID or no COVID there is no excuse for not returning an email query!!
After posting this review I did receive a response and customer service was efficient in answering my questions. I do receive my order a few days later.
Sue B
23 september 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Hello Sue,
Hope you are well. We are really sorry for the inconvenience. We already informed you about your parcel through e-mail. Your order processed at Australia Post facility and ready to deliver. The reason that you have not to receive your email; probably, it ended up your spam or promotions folder. We are sending confirmation e-mail, shipping e-mail and invoice for each order.
We are always here to help our customers.
Regards.
Wonderful customer service
I bought one of the massage guns a couple weeks back. Received it and seemed like there was a fault with the battery. I emailed customer service and had a response back very quickly. They were very happy to talk to me about my problem and refunded me the purchase amount so I could purchase a new/different one. I had an excellent experience with the customer service and would definitely recommend to others.
23 september 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Many thanks Connor for taking the time to review us. We are really happy that you are pleased with our service and products.
Best wishes, Body Massager Team.
Faulty device
I received my device a week ago and it was not working. I have tried to email you with no response. Can someone please contact me asap regarding a return and refund.
4 september 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Hello Jenni,
Hope you are well. We are really sorry to hear that.
We replied to your request 4:30 PM and waiting for your reply.
If there is a faulty on the device, we are happy to help you!
Regards.
No issues, great shipping.
Not sure what the other reviewers went through. I ordered a shiatsu massager and an eye massager within two days the tracking info appeared in my auspost app and it was here a week later. My partner loves both his new massagers!
27 augustus 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Many thanks Matt for taking the time to review us. We are really happy that you are pleased with our service and products.
Best wishes, Body Massager Team.
I was wondering how long will it take…
I was wondering how long will it take for delivery if I use priority shipping
8 augustus 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Hello Brendon,
I hope you are well.
Due to the COVID-19 restrictions in Melbourne Metropolitan Area priority processing and shipping orders taking less than 8 - 9 days to prepare and arrive.
I hope you understand the situation.
Best regards.
Disappointing
Paid for Priority packaging and shipping only to discover it was neither.
They happily took my money and dealt with my emails telling me it was on its way and on priority post until through my own looking found that they didn’t post it or pick it with what they claimed.
Would not recommend or return here.
4 augustus 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Hello Brendon,
Thanks for reaching out. Hope you are doing well.
We've had to work with limited workers and capacity due to COVID-19 restrictions in the Melbourne Metropolitan Area. Therefore some delays have occurred and we have had to fill tracking numbers out manually. We are extremely sorry for the inconvenience caused.
We already refunded the priority shipping fee to your original payment method today 1.32 PM.
If there is anything else that we can do for you, please let me know.
Best regards
Fantastic customer service
Fantastic customer service. Would purchase from this store again.
1 augustus 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Many thanks CG for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
Thank you
I had a problem with the orthopaedic bamboo foam pillow which was very small. Initially, the replies I got for my emails were unsatisfactory. However, Jack from the company got in touch and the outcome has been favourable. Thank you Jack for sorting out the problem.
21 juli 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Many thanks Anne for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
I am very grateful and appreciative to…
I am very grateful and appreciative to Body Massager for their professional service . While i was very excited to receive the machine thought I had better read the instructions on how to use the product correctly and noticed straightaway that due to my Heart condition this wasnt going to work for me. Sadly it has gone back and I thank the company for looking after me.
Best Wishes Vicky
13 juli 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Many thanks Vicky for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
I will tell you my personal experience and you decide for yourself.
I’ve been searching online for A body massager for about 5 months. There are so many options out there! I had 2 bad experiences Before finding the MINI BODY MASSAGER here! The two body massagers I bought are quite expensive, one around $990 and the other one around $400.
Honestly they are rubbish comparing with the mini massage I got from here!!!
I am still amazed every time I use it:
Best features in my personal opinion:
Very light!
Very quite!
The head massager are strong enough to soften muscles, mostly on the face, neck and shoulders!!
Absolute amazing! I’ve been carrying it with me mostly everywhere I go.
I am just about to buy two more to give to my grandma and daughter. They deserve a decent, efficient , quite And affordable massager friend! Finally something that worth my money!!! Thank you customer service for your support all the way!! ! 😀
12 juli 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Many thanks Fernanda for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
After sales care is next to non
After sales care is next to non. Quickly acted to report of fault equipment and was replaced in no time, Thank you.
7 juli 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Many thanks Jay for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
I am very happy with my experienced…
I am very happy with my experienced with my new massager. I dont have any regrets in buying this. I am highly recommended this.
3 juli 2020
Review zonder uitnodiging
Antwoord van Wagnum Recovery
Many thanks Juliet for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
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