Wakefit Mattress Reviews 178

No urgency to get the job done even for customers who paid up front are kept waiting. These people just sit around forwarding mails in back office and delivery staffs have a million excuses why the delivery not happening and it's always the customer fault. Even though they never reached the home to ring the bell. What is the point of providing a physical address when these morons want easy work just dialing numbers. If the customer has no network it's the customer fault.
Never pay this company until the product is delivered safely.
Fascinating how many customers they disappointed by reading the reviews. This company should be renamed DeadBits.
Better the court should shut operations in goa like ola electric

Very disappointing experience with Wakefit.
I ordered a King size mattress (78×72) on 24 December, and this has been one of the worst delivery experiences I’ve had. The order was picked up in December and then kept going “out for delivery” multiple times, only to be marked as “returning to seller” without any proper attempt to deliver.
There was no clear communication, no genuine delivery attempt, and zero accountability. I waited for days and adjusted my schedule, but the product was never delivered.
For a brand like Wakefit, this level of service is unacceptable. If you value your time and peace of mind, think twice before ordering large items like mattresses from Wakefit. Very frustrating experience.

Don't buy, very worst service

their furniture is very poor quality and they are telling three years guarantee but it is not worth for even six months. high price and cheap quality materials.

Worst experience of product & delivery never buy or think twice before buying. Please use some trusted platform. For delivery you might need to wait for day after day . Selling the product they will do false promises

I had bought a sideboard from their online store. Delivery waiting time is very long. Delivery partners are unprofessional. Wakefit customer support is unresponsive. No response to mails. Call center executives are rude and arrogant

Worst return policy, they keep m extending return pickup date.

The company is not delivering the bed I ordered on time. The order has arrived in a nearby city a week ago and just waiting there to be picked up. No one has called me to tell me why the order is stuck or when they would deliver it.

Fraud half bed have been delivered, no headboard sent. Have been raising complaints from past one week no action been taken. Forget your money and keep chasing and begging them. As per their policies they won’t refund your money nor will send you and replacement even after repeated request. Highly unprofessional.
Thankyou so for stealing our money and giving us so much of mental trauma and wasting our time. Zero customer respect and support.

I order brown stone double comforterORDER202511NH1XUS

Luxurious

FRAUDSTERS. Company doesn't keep up with there commitment of return policy. I upgraded my mattress. rather bought 2 mattresses and bed. still these people do not bother to process my 1 mattress return. There pickup is delayed. No communication on pickup. Pathetic customer service. I feel cheated as I am stuck with 3 mattresses. I need my money back.

Terrible customer care
Late delivery and no assembly done at home
Did not send screws with the bed

Horrible experience buying a bed from Wakefit. They sent the bed with no screws for assembling. The person who was supposed to come to do the fitting never showed up. Customer service is terrible. Overall experience is awful.

Company's replaced policy is too much harsh, getting my product pickup on 22 nov. but still no any replacement done by wakefit, I am tired to call customer care service but not any fyrther process done in my replacement.

Mattress are ok but logistic department and customer service is very poor. Replacement can take more than 3 months that too without any strict time line. Delievery time also not fix, agent call 10 mins before delivering and if not available at home they return it back to their banglore warehouse and guess again take more than 2 months to get it back. In the end we cancelled order but getting refund is still ongoing. So buy if you are not working and have time for their nonsense

They delivered a damaged product and have made no effort to collect it or issue a refund. The customer service is extremely poor, and their delivery partner, Xpressbees, neither calls nor attempts delivery. They even leave false updates claiming the customer was unavailable. Avoid Wakefit — you will regret buying them.

I have ordered many items from this website, and each time they deliver completely different products from what I ordered. When I contact customer support to request a return or replacement, they say there is no return policy. The customer service is also extremely poor, and they do not help at all.

I’m still facing issues with them, so I want to warn everyone: please do not buy anything from this website.pls don't buy

Extremely disappointing experience with Wakefit. I ordered two single seater Napper Plus sofas on 18th October with a promised delivery date of 3rd November. Since then, the delivery date has been changed multiple times, with no clear explanation and absolutely no accountability.

Customer support kept saying the issue was “escalated,” yet nothing actually happened. Then, nearly a month after placing the order, I was suddenly told that the order was on hold for “size confirmation.” This makes no sense at all — the size was clearly selected at purchase time.

To make things worse, I was incorrectly informed that I ordered three units instead of two, which shows a serious lack of attention to detail and internal coordination.

The new delivery date given is now 23rd November, which is far beyond the original commitment. This entire situation has caused a lot of stress and inconvenience, as we have been waiting endlessly without any clarity.

Wakefit needs to seriously improve its operations, communication, and reliability. This has been one of the worst purchase experiences I’ve had, and I would urge others to be cautious before ordering.

Worst after sales service ever received from any brand, bought chair back 2 years and after an year or so tyres of chair was not working properly, raised concern with wakefit they agreed to replace the full product and arranged for pickup, after multiple attempts logistic patner came on 2 wheller to pick and clicks picture to arrange for 4 wheeler and never comes back, then 4 wheelers come one day and say you don't have packing material so they can't pick , riased the concern with wakefit and they provided me with material which is used for mattress, same process followed by the logistics , now they said packing material is not correct and they cannot pick,after this same raised with wakefit and till now, no update from them, neither they provide their seniors point of contact nor can do anything, simple pre templates allow us 24-48 hrs and after 48hrs I recieve and update that your request has been cancelled, this is 100th time I have received the same update

I have ordered 3 seater sofa ...Delivery was 15 days late...but After recieving delivery Sofa was without legs...They assured us that legs will be provide in next day..but last 20 days had gone..complaining from one person to another ..mailing them ..sending pics..videos of sofa....still every one is lying ..No legs still recieved..At showroom they are bussy in taking orders from new customers but After taking full payment..they make u suffer very badly..
Kindly don't give them full payment..
They are cheaters lyers more over logistics part of them is ridiculous.