Wallvibes Reviews 55

I am absolutely livid with the abysmal service I've received from Wallvibes. I spent over £140 on a painting from them, eagerly anticipating its arrival to adorn my walls. What did I get instead? The wrong painting. A piece completely unrelated to what I ordered.

Naturally, I contacted customer service, expecting them to rectify the mistake promptly. What did they do? Offered me a measly £12 refund as if that could make up for their colossal blunder.

To add insult to injury, they assured me they would send the correct painting right away. Guess what? Weeks have passed, and there's still no sign of it. I'm not just out of pocket; I'm out of a painting too.

Their incompetence and disregard for their customers' time and money are beyond infuriating. I've been left empty-handed and utterly disappointed. Save yourself the hassle and avoid Wallvibes at all costs. They're nothing but a bunch of scam artists masquerading as a legitimate business.

terrible service. I purchased two prints a month ago and still not received them. Communication is terrible and I cant seem to get anywhere or hear back from them. Would not recommend.

I purchased an item that was not delivered, the courier delivered it to the wrong address.
I sent a message to customer service they said I refused the delivery.
How can I refuse delivery of an item that never arrived .
No follow up I had to chase them. Not difficult to offer basic good service. I would but elsewhere judging by the unhappy customer reviews

After receiving my picture that was damaged, which was not through delivery but sent out damaged, I contacted them and the reply was they would send a new frame, I thought ok I'll accept that, but low and behold no new frame and totally ignoring my emails, I was willing to buy more from them, but after this absolutely no way, disgusting customer service.

Appalling customer service. I have sent numerous emails that are completely ignored. Received damaged item. Had to pay to return it. I've asked for my return postage to be refunded so many times. Received nothing. AVOID!!!

I can’t express my gratitude to Wallvibes. I damaged one of my sons large frames whilst trying to put it up on a wall whilst he was away 😫 I contacted Wallvibes in a panic asking if I could purchase a new frame as the print was fine. They immediately said they would and when I asked about the cost they said they would replace it free of charge including the postage! Amazing! They went above and beyond to help!!

Amazing company HIGHLY recommended, great quality images and frames and 5* customer service.. I love my set up, thank you so much.

Fantastic customer service, fast delivery, absolutely love my prints will be ordering again soon thank you

Terrible do not use! Items not delivered and refusing to refund. Stopped responding to WhatsApp as and emails. Don’t waste your money.

Highly recommended - great customer service! Picture looks amazing, fantastic statement piece.

But a nightmare with delivery. - parcelforce not holding up there end. And once I was in communication with the staff at wall vibes. Everything got sorted out quickly. Defo appreciated. I was offered a refund. Which I didn’t want. But the picture and frame was perfect. 🖤 great customer service from the team. And products. 🖤

Very good service
High quality of pictures
Thanks alot wallvibes

There was a problem with delivery and although it was Evri, as usual who let us down, the company took the responsibility of resolving the issue. i am pleased with the outcome and can recommend them, knowing that if there is a problem they are professional and will deal with the issue. Thank you Wallvibes

I spent £112 on the framed “The Coloured Rain” Banksy print with white border. The product that arrived did not match the quality of the premium product advertised and expectation for the price point. Having raised this with customer service, they were exceptionally quick and helpful with their response. I have since received a framed print more in line with premium quality advertised and price paid.

I am perhaps being generous with 4 stars because really you shouldn’t have to go through the process to get the correct product, but as I said the customer service really was second to none and that is a big selling point these days!

My frame arrived faulty and after contacting customer service they were quick to act and have promised to deliver me a new frame. Will update this review when I get the frame. Impressive service so far!

Amazing, I love it.

Customer relations leave a lot to be desired with this company! Told delivery date would be the 12th…turns out they only sent it on the 12th??? Also wondering if I didn’t ask for a tracking number would they have given it to me? Don’t give customers delivery dates if they won’t even be near accurate. Also giving customer’s one word rude replies to emails isn’t how I would conduct a company specially when they are paying £100’s of pounds!! Something to think about.

Anyway received order today…. happy with prints but frames are very cheap/flimsy. I will say they came very well packaged thank god, I would hate to try and contact this company again to get replacements!

*UPDATE*

I have been contacted by customer service since review and have been offered an apology aswell as a goodwill gesture which is much appreciated. They have accepted that improvements need to be made so let’s hope this happens.

Exactly same as photos & came in good time from when I ordered it. Thank you wallvibes 🫶🏼

I’m obsessed with my ‘Guard Dog’ poster. It’s a real head turner and makes my living room look so luxurious. The quality is amazing and the poster arrived in perfect condition due to care taken to package it. Thank you Wall Vibes!

Fast free delivery purchased wall art for my son I’m over moon with the quality & care that was taken in the packaging I would definitely recommend….thank you so much 😬