Anthony Ward Thomas Reviews 476

Had to access our items in storage with AWT. It was so easy to contact the admin team (thank you Laura H!) and they explained the process. We opted to access them a Saturday a the on site staff were brilliant. They helped go through all the boxes quickly and find the items we needed. So friendly and made the experience easier all round.

The guys were punctual and called me ahead of their arrival which I appreciated. They were polite and respectful and completed the loading efficiently.

Anthony Ward Thomas did an outstanding job moving the furniture in my flat. They arrived on time and were really polite and organised. Everything was handled with absolute professionalism.
I was very satisfied so thatI would not hesitate to recommend this company.

A four-way move achieved without a hitch. Everyone involved was helpful, responsive, efficient and agreeable. Complicated planning all put in hand without demur. It all went well from start to finish.

AWT - the care and attention to detail provided at each stage of the home moving made the whole process that much easier. Their rigour of their pre-move questions helped me prepare for the move. Their packer (Nick) treated my belongings with consideration and care and worked beautifully in my home, wrapping, packing and labelling each box. If he wasn't sure of something, he asked me. The removal day team Nick and Ryan beautiful men worked, it seamed effortlessly and brought all my belongings intact and unloaded at my new address 150 miles away. Everything thing carried out with respect, care, and commitment to do whatever was needed to support the customer. Nothing seemed too much for them. And because of them the move was smooth and flowed beautifully. Thank you AWT, Thank you Nick, thank you Ryan. You deserve to be awarded for the AMAZING SERVICE you provide.

Excellent service both before and during the removal. Everything was packed up very carefully and handled with great care. I would definitely recommend Ward Thomas.

Lauren was very useful in arranging our removal and was flexible with our completion date.

The three men who helped us move were hard working and professional.

Would highly recommend.

The two movers Jay and Richard arrived on time and carefully packed all the items that needed to be moved. They were both polite and helpful with all our questions and concerns. They moved the items with care. We felt very safe having them move our furniture. The overall experience was very positive and we thoroughly recommend using this company and Jay and Richard to move.

The front office staff were also very helpful - thanks to both Niamh and Alina - very prompt replies to queries and questions.

I cannot speak more highly about my recent experience. I chose Anthony Ward Thomas to move a few items across London that needed specialist handling as incredibly fragile (including an ornate very vulnerable antique mirror). I was very nervous about it surviving the move but the service was incredible from start to finish. Booking experience was excellent they understood the concerns and offered a bespoke crate and also pur me on to a brilliant handyman who could install the mirror once it had been delivered . The movers who came were exceptional. Efficient, expert, arrived bang on time, took care of everything just brilliantly. I am so impressed and will be recommending to everyone.

We used AWT for our move from West London to Essex. We opted for the packing service and David and Jordan came the day before our move and did an incredible job. I really was amazed at how much packing they managed in a day and how quickly they had most of our home safely in boxes.
The wardrobe boxes were a game changer and made life so much easier when we arrived!
Not a single glass was broken as every item was wrapped so carefully (thank you David).
On the day of the move the 8 man team were amazing, friendly, helpful, and worked super quick. They also had to clear a storage garage for us and did so really quickly without us even needing to be there.
I would absolutely use them again, although I hope not to be moving again for a long time!
Brilliant team.

Anthony Ward Thomas is the best removals company in London in my opinion. I've used them several times and each time I've been extremely satisfied with their service. I was assigned the same team for the last two moves - Barnabas, Erwin, Tamas and Tibor - and they were exceptionally organised, efficient, and careful with moving fragile items. Highly recommended.

Excellent service from our crew Alec, Hassan and Xavier. They were timely, efficient and understanding. Ward Thomas pay more than many removal companies and get better people as a result. It shows.

Charlie Parry of Ward Thomas Removals could not have been more patient and helpful during our rather stressful move, nothing seemed to be a problem and he always got back to me immediately when I contacted him and put my mind at rest. Adam, our team leader was thoroughly efficient, helpful and calm. During the three days of wrapping and moving furniture etc to various different addresses he brought teams who were very hardworking, friendly and polite. Ward Thomas definitely took a lot of stress out of our move and I would recommend them very highly.

very easy to deal with, Abby and Laura were responsive to my queries and very helpful, thank you!

Excellent service with a smile from the team. Attention to detail when packing and highly efficient for the move. Thank you!

Delivered on time and on budget with care and attention. Energetic and empathetic crew.

Very professional team and brilliant service throughout! The team were very friendly, and made moving to a new place as stress free as possible. They came fully prepared and packed everything up efficiently and securely. Everything arrived at the new place safely.

I recommend to anyone planning to move, and would not hesitate to use them again!

I have waited for 2 months to get out of the mental stress AWT created for me so that I could finally write up this review.

I did reach out to make a full complaint as below after one week. However except trying to make some lighthearted comments and propose refund of a broken plate, they didn't follow up with any solution.

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I am surprised by the level of service this time, comparing to the previous move with the company.

On day 1, the team claimed to have run out of boxes and left at 3pm, leaving half of the content unpacked.

On day 2, the rush packing in the morning led to toilet brush stacked with Hermes hand towels and door mat on top of the basket full of cashmere and fur scarves.

Some of the furnitures are not protected such as the B&B Husk bed frame which is covered in linen and cotton. The oil paintings were covered by 2 pieces of carton papers, and there were 2 small ones being stacked together with books in a box - and these are not flea market purchases.

It took the lorry one hour to arrive at the new address though it is 5 minute walk away. The driver said there is red sign for lorry at the entrance so he had to contact the office. Again I am surprised as the sign only indicates no entry without access to the houses on the road.

When understanding my bookcase needs to go to the third floor, they insisted that it doesn’t go through. Half of it is left at the house entrance and it is still there now. Then they left without opening the necessity boxes for the evening.

On day 3, again it came a completely different team with only one guy from the day before. One of the team members was alone in my walk-in wardrobe. When I walked in, he had a LV monogram winter boot in one hand and his phone in the other. I am still puzzled what he was doing.

The movers seem mostly good and solid people but they are utterly disorganised and lack of training in handling the delicate. I received an email asking me to leave reviews on Google and TrustPilot. I would like to hear from you first before I post anything. Please also let me know what you could help with the other half of my bookcase at the entrance.

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Well they never tried to follow up with that half bookcase and I also found out later that the bed frame was installed wrong that one of the slate boards was placed the wrong direction and the fixtures underneath was also misplaced.

The back office team would argue that I was the one who said no handyman was needed. But it was only because there was indeed no handyman last time when I moved with AWT with exactly the same furnitures and the same configuration of the house.

Moving house is already stressful enough. One would expect to pay more and suffer less. AWT charges quite a lot then leaves the customers alone after they settle the payment.

Really great service. Femi and Rab were brilliant and made the move painless. The took down a large shelf and rebuilt it for me in the new location, and kept going up and down stairs, as well as through the rain. Highly recommended!