Anthony Ward Thomas Reviews 476

We have used Anthony Ward Thomas for a piano and a family house move. Both times we had an excellent service, friendly, professional and well priced. Mark Pusey and the sales team were very helpful and flexible, communication was quick and efficient. The team of movers lef by Adam was exceptional both times: quick, careful and respectful, clean and friendly. Box collection equally efficient. Highly recommended.

A superbly organised hassle free move. We worked with a team of 5 over 3 days and nothing was too much trouble. They packed brilliantly and took a huge amount of care. Massive thanks to all the team at Ward Thomas.

Charlie Parry came to our house and organised every detail and explained it. It was a difficult move after 24 years initially to storage, and then to a little flat. His team came along with a lovely red lorry and team of 7 in red jackets. They packed everything, moved smoothly into the containers. Adam was in charge and they were all pleasant. We are most grateful and even enjoyed this normally painful process.

I have used Anthony Ward/ Master Removers/ Aussie multiple times. They have a premium price and therefore I was expecting a premium service. However, this last time, everything that could go wrong, went wrong. I had damaged items (a table and a freezer), lost boxes containing an entire set of Sargadelos coffee set and pot (not cheap at all) plus additional plates and mugs. On top of that, I had a bespoke table that wasn't properly assembled and for which I had to pay an additional £340 for the carpenter to come by to fix it.
I made the mistake of not getting their insurance, so I got £40 back per issue (I had like 6 or 7). Thus I ended up losing around £1500. This is after paying almost £500 per month on storage for over a year, plus the cost of the actual move out and back in!! I still need to research whether it is an industry standard that the customer is the one needing an insurance for the vendor to perform their work. Honestly, with this approach, they technically don't need to take any responsibility for anything... That might be the reason why, they didn't even count the boxed they removed nor the ones that came back! Looking back, I think I was simply lucky the previous couple of times that I used their services. For sure, this was the last time I use their services

Very efficient, a great team of 3 - everything worked like clockwork from arrival time, packing and delivery - all seamless. Fabulous service and we would definitely use Ward Thomas again.

Excellent service: the pre-move service was professional and slick (thanks to Niamh!), the team turned up on time, were friendly, polite and extremely helpful, and made very light work of the move. Everything went smoothly and the logistics were seamless. Nothing was too much trouble for the team, and they made me feel relaxed throughout. Could not recommend more highly.

After looking at several options I chose Ward Thomas because it was price effective and, more importantly, gave me the sort of personalised communication that I was looking for, because I was abroad. I needed my personal effects, already in long term storage, moved to their long term storage facility, in my absence. I was a bit anxious about it and really appreciated the very friendly and responsive communication with Laura and her colleagues. I was greatly reassured by their efforts, on the day, to follow my requests and to keep me informed. They sent me update photos and I appreciated speaking with one of the removals team, Aurelian. A really great service - thank you so much Laura, Aurelian and all of the team!

Everything from getting the quote to the move was pain-free. The two movers were on time and moved the stuff into the truck with speed and care. The whole move took far less time than I thought it might and the price felt very reasonable.

Friendly and efficient movers, they also helped to set up our bed, sofa and tables which helped a great deal. Would definitely use this company again.

We had a fantastic experience with Anthony Ward Thomas. Chloe in the main office did a fantastic job of helping us with the booking and arranging all the necessary permissions. We had booked packers and movers, and David and the crew who turned up on the day were so efficient, helpful and professional. They worked very quickly but also carefully, and were fun to chat to as well. I would highly recommend Anthony Ward Thomas for anyone looking for a removals/packing company!

Jonathan, Megan and and the entire removal team were excellent for our move, which involved moving out of a London terrace house, storage for 3 months and finally moving into a house with limited access. The team were very accommodating, efficient, careful and considerate. Would definitely recommend for your next move!

Very professional move by an experienced and friendly team. Handled the full process including boxes, insurance and parking suspension. There are cheaper alternatives, but Anthony Ward Thomas is well worth the price.

Excellent service from the whole team, including Jonathan for initial sale, Megan and Belinda for running the process, and teams led by David and Adam who handled our 3-day move.

We were very impressed with the team. Mario and Alex made the whole process smooth and trouble free and moved everything so quickly. They turned up on the dot and worked really hard, and nothing seemed to phase them.
Alena and Chloe made the admin process easy to complete especially as it was all a bit of a rush.
I can recommend Ward Thomas and would like to thank them for making the process stress free for us all.

I can't thank Anthony Ward Thomas enough for stepping in at the last minute and saving the day! From start to finish the team were extremely professional, efficient, polite and friendly. Nothing was too much trouble. Thank you so much and will definitely be recommending you to others.

Perfection from start to finish! The team that arrived were very friendly and moved fast. The delivery was over and done before we knew it. I highly recommend this business and will always use them in the future.

I can't praise our moving team highly enough (Nico, Marion, Jamie and Eddie) for their unfailing cheerfulness, hard work, can-do attitude and general positive energy. Thanks very much for a pain-free move. Thanks also to Charlie for an efficient quotation and for putting us in touch with Klaus for the piano move.

This is the second time I have used Ward Thomas, first in 2004 and again in 2024.They made an impression back then so why would I choose anyone else?
Silas, Daniel, Ethan and Kestutis got stuck in and completed the move without any glitches. They were willing, pleasant, respectful and professional throughout the process.

I have used Anthony Ward Thomas numerous times but this time was a very sub optimal experience. The circumstances of my move (following a bereavement) were difficult for me and I was told that they would ‘look after me’. The team who packed up were lovely but they left a lot of things behind. My buyers kicked up a massive stink about this and were extremely impatient to get the items removed threatening breach of vacant possession.
After 2 weeks of me following up various members of the team but with nothing done, I found the mobile number of the CEO and called him. He was very responsive and returned my call within 3 hours at around 7pm on a Saturday evening. His team collected the items within 72 hours of that call.
With a bill of c£3,500 (and counting for storage) I do not think it should have to take a call to the CEO to get things resolved. Nor do I think the team should have left so much stuff behind (much of which was not visible to the naked eye as it was between the rafters in the loft).
I paid for what I thought was a premium service to ensure a stress free move and it was instead a very stressful 2 weeks.
Very, very disappointing.

Emailed the company for a estimate on a removal and got a email back from a random company called Aussie Man and Van. I replied questioning how they got my information and was told it was my mistake and I must be confused even though the domain of the email address domain and email itself did not reference Ward Thomas at all. This is very poor customer service blaming the customer for you not using the correct email and signature. I will not be using this removal company because of this experience

Reece and Bena were excellent and very professional. They were careful and worked very quickly. They had to lug big furniture up the stairs as the lift was too small, and they were absolute champions. They were patient and diligent throughout even when the move was tough! Everything went so smoothly thanks to them. My heartfelt thanks to them and their hard work! In addition, the customer service team Niamh responded very quickly to my request and was able to arrange the box drop offs and moving date very promptly.