Wardrobe Direct Reviews 290

Excellent value for money would highly recommend

Very disappointed with this company.
We finally received the wardrobe. Just over two weeks ago at 5.57am in the morning. Paying an extra £20 to have a wardrobe taken upstairs.
We believed the wardrobe fitter was also them but no we had to arrange this ourselves. Although if you read the long winded email they send it is at the bottom.
To be told he can fit it at 6 pm or 7 pm and it take 3 1/2 hours. Plus.
This isn’t suitable to us and asked for a normal time slot. Which was this morning at 8am. No show. I called and apparently he’s coming tomorrow. We will see? Luckily we didn’t take a day off today as I would have been even more frustrated with this company.
We’ve even had an email asking us to remove our last negative review that my husband has written. What a joke.

Did live chat which was really informative. Thank you for your help.

I have different choice on the kind of wardrobe that I liked. I was not limited in my choices

Absolutely useless company, in purchased a wardrobe with assembly, after paying I never received a confirmation email. I searched the site for a number to call and there wasn’t one. I sent an email to customer service. I heard nothing for a week. I filled out a chat form and some to a robot, they asked for my postcode and said someone would be in contact, nobody bothered. I spoke with a robot again and demanded to speak to a human, I left my phone number. About a week later finally someone called me, after the conversation I received my order confirmation email. Another week later I received a message with a delivery date, I couldn’t accept it because I’d be on holiday. When I was on holiday I phoned the company to try to get another delivery date, they said it would be another ten days or so. Then a day later I received another message saying it two days later am. I nearly turned it down as it was the morning after I returned on a late flight from holiday. Then at the airport I received a message saying the would deliver at 6am the following morning. Also the message said they if the delivery was upstairs I had to pay £20, which I thinks a con considering it’s a wardrobe. I knew I wouldn’t be home until 2am but There was no way for me to cancel. After 3 hrs sleep I was phoned by delivery guys who’d gone to wrong address. It wasn’t far away so I gave them instructions ho to get to my house. When they arrived they were fairly rude and immediately demanded £20 for upstairs delivery, it had been raining, none bothered to ask if they needed to take off their shoes. They just traipsed in and out, dirtying the carpet. When all packages were delivered they asked me to sign the delivery note. I asked them how long it would take to assemble, they said they didn’t assemble just delivered. I could hardly lock them in and insist. I’m absolutely fuming.

So far so good, great choice of wardrobes, fair prices, good website.
I now await the wardrobes..,

Relatively simple to assemble (Petra wardrobe), once assembled they feel really solid, doors slide well and look great.
A couple of small issues with the instructions but can be worked out with the pictures etc.
Delivery service was probably the best I have ever encountered - You choose day, track real time all the way to your door. The driver was great, unloaded everything and checked the glass before he left.
Very happy with wardrobes would definitely use this company again 👍

User friendly website. Good choice of products. Easy order process.

Great communication; I was made well aware of delivery time in advance, and just before delivery. Delivery and set-up was completed by friendly and efficient staff, Mariusz. I would not hesitate to order again from Wardrobes Direct. Thanks so much!

It is 2nd wardrobe I bought from wardrobe direct and like the way company kept me informed and arranged the delivery and assembly on the same day.

Good wardrobe for the price. Appreciate the assembly service, the customer service were very helpful in arranging the assembler as I was not in the UK. The person doing the assembly was very good, changed the configuration for me without complaint, and did a great job. Happy with the service.

I ordered a wardrobe, but before it arrived I had to cancel down to unforseen circumstances.
If you want a speedy reply then don't hold your breath,they are reluctant to give me my money back or even corridpond with me .
It's such a poor set up and disappointment.
7 days on , still no reply still no money back !!

I am very pleased with Tahir the professional wardrobe fitter as he was very pleasant, friendly and excellent at doing his job. I was extremely impressed that Tahir was able to fit my beautiful wardrobe together all by himself and he arrived on time to do his job in my new apartment. I would definitely recommend Tahir and Wardrobe Direct to others. Thank you Tahir :)

Bought mirrored sliding doors wardrobe only to find that they delivered two left doors. I emailed them, sent photos and was told we would hear 2-3 working days. A week has gone by and still nothing. Even sent another email and not heard anything back. Very frustrating. Also back panelling of wardrobe is very cheap so we have to reinforce it.

I purchased 2 wardrobes 8 weeks ago, and I am extremely frustrated with the lack of communication regarding my order. Since moving into my new home, I haven’t been able to unpack my clothes because they are still in boxes. I have been actively trying to get information about the delivery, but my messages go unanswered. The chat service directs me to email the sales team, yet I receive no replies, and the chat is unresponsive.

At this point, I demand to cancel my order and receive a full refund. I refuse to endure the uncertainty of waiting months for the wardrobes to arrive. To add insult to injury, I received an urgent request from the company asking for my review of the furniture's quality, which is completely ridiculous since I have yet to receive anything. This has raised serious concerns about the legitimacy of the company and its ability to fulfil orders. I am using the link sent to my email address to complete this review.
I echoed other frustrated customers, and I should have followed my instinct that buying products from companies without a customer service contact number always raises a red flag.

I want to know if anyone else has had to wait more than 8 weeks without any updates. I am determined not to lose the £1,250 I paid for this unacceptable service.

Good furniture for the price had to read construction booklet carefully but once understood was straight forward to build

Excellent communication and quick delivery. The guys that put the wardrobe together were lovely. There were a couple of slight issues and they had to come back. No issues in sorting out the problem and fabulous customer service

So straightforward to order, a seamless experience

Needed a wardrobe for small bedroom - bespoke was silly price . WD have an extensive range in a variety of finishes . Sounds one that was perfect , arranged for it to be fitted - the guys did a great job. Super pleased

Tremendous service right from the ordering, delivery and to subsequent wardrobe assembly. I was informed on the delivery time and progression and contacted regularly regarding assembling the wardrobe. The staff were courteous and professional. I will be ordering again.

Thank you.