Recently purchased 2 rolls of Guadeloupe Jungle wallpaper. Well packaged and delivered promptly. The paper is more beautiful than I'd hoped for. The guidelines for hanging were a little confusing but... Toon meer
Bedrijf heeft geantwoord
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Products were excellently packaged and delivered promptly. Unfortunately we haven't yet had the time to start our painting project so I'm unable to be more helpful. But I can't imagine that a company... Toon meer
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Gorgeous fabric samples speedily received Having now ordered metres of fabric and had 2 pairs of curtains made up, my comment is that the batch of fabric my curtain maker received was a lot stronger... Toon meer
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Warner House provided me with an exceptional service and the quality of wallpaper was superb! Their after sales service is second to none. It has been many years since experiencing such good after sal... Toon meer
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Bedrijfsgegevens
Over Warner House
Geschreven door het bedrijf
Founded in 1870 and holder of the Royal Warrant since 1932, Warner has supplied high quality furnishing fabrics to prominent interior designers and important residences around the world.
Warner House continues to honour its rich, historical past, offering luxury fabrics and home furnishings, re-imagined for today's interiors.
Contactgegevens
Verenigd Koninkrijk
- 0330 055 2995
- customercare@warner-house.com
- warner-house.com
4,7
Uitstekend
303 reviews
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Some of my wallpaper went missing with…
Some of my wallpaper went missing with the delivery firm and the way it was delt with was excellent. Really high quality customer service
29 februari 2024
Antwoord van Warner House
Hi Honor,
Thank you for your 5 star review. Firstly, I apologise again for any inconvenience caused by your item being lost in transit and it's great to hear that we were able to rectify this promptly for you. You may not have hung your wallpaper yet, but we would love to see a picture of the finished results when you have!
Best wishes, Amy
Excellent customer service
Excellent, and very friendly, customer service! Jo was so helpful, coming up with a practical, common sense solution to a mistake I made with my order. Thank you!
13 maart 2024
Antwoord van Warner House
Hi Nicola,
Thank you for your lovely feedback. I'm really pleased to hear that you were happy with your experience with our customer care team, lovely Jo in particular!
Best wishes, Amy
Antwoord van Warner House
Hi Mrs Hermon-Taylor,
Thank you for your 5 star feedback. I'm glad to hear that your sample was despatched promptly.
Best wishes, Amy
Loved the wall paper style of samples…
Loved the wall paper style of samples very helpful size and image of full wall. Also the addition of large paint colours that matched paper was super helpful.
26 februari 2024
Antwoord van Warner House
Hi Kirsten,
Thank you for such wonderful feedback. I'm really pleased to hear you found the complementary paint colour cards and the overall size and layout of our wallpaper samples useful.
If you do have any questions about our samples or need a little advice in pulling your scheme together, please contact our customer care team by emailing customercare@warner-house.com.
Best wishes, Amy
Quality products and excellent service…
Quality products and excellent service still trying to decide which wallpaper goes best with my colour scheme
19 februari 2024
Antwoord van Warner House
Hi Dawn,
Thank you for your lovely feedback. I'm so pleased to hear that you are happy with your wallpaper samples. If you would like any advice when it comes to choosing the perfect wallpaper, our customer care team would love to help. You can contact them by emailing customercare@warner-house.com or by calling 0330 055 2995.
Best wishes, Amy
I found customer service very good and…
I found customer service very good and helpful…
I was a little disappointed in the delivery time and I didn’t feel the fabric was adequately wrapped… one end of the roll was a bit bashed about from being thrown in and out of the delivery van.
Most fabric I buy that comes on a roll, has a protective layer over the fabric before the plastic wrap… so that is why I haven’t given 5 stars
I will however buy from you in the future as I loved working with the fabric
Thank you
22 februari 2024
Antwoord van Warner House
Hi Sharon,
Thank you for taking the time to leave such a lovely review. I'm really pleased to hear that you love working with our fabric and I'm sure the finished results are wonderful! We'd love to see pictures of your projects, if you have any to share.
In regards to the packaging, we do try to minimise packaging to reduce waste. We do ask our warehouse to wrap all orders well for the reasons that you have mentioned in your review, and so we are disappointed to hear that your order was not as well as wrapped as would be expected. This is something I certainly will raise with our warehouse.
Best wishes, Amy
Easy to order samples.
Easy to order samples.
Speedy delivery.
Could do with the samples being bigger.
21 februari 2024
Antwoord van Warner House
Hi Linda,
Thank you for your lovely feedback. I appreciate your feedback on sample size and this is something I will feed back to the team. If you need any further assistance with samples or have any questions about any of our products, please do get in touch with our wonderful customer care team who would love to help (customercare@warner-house.com).
Best wishes, Amy
Staff really helpful
Staff really helpful, slight issue with initial delivery but sorted in end, very very helpful ladies
19 februari 2024
Antwoord van Warner House
Hi Chris,
Thank you for your 5 star feedback. I'm really pleased to hear that our wonderful customer care team were able to help and I do hope that your wallpaper looks wonderful in situ.
Best wishes, Amy
Excellent quality
Kept updated regarding delivery.. the wallpaper is a wonderful quality and very east to hang . I had previously ordered quite a few samples and was impressed with the free addition of paint brush offs for complimentary colour ideas. I loved the story boards online that help with completing a decoration project. Excellent experience
2 februari 2024
Antwoord van Warner House
Hi Kirsten,
Thank you for such lovely feedback. Firstly, we do try to help our customers to craft a cohesive scheme with our complementary products, so it is wonderful to hear that you found these touches useful.
I'm so pleased to hear that you found it easy to hang your wallpaper and I'm sure it looks absolutely beautiful! If you do have any pictures of the finished result that you'd be happy to share, we'd love to see them.
Best wishes, Amy
Antwoord van Warner House
Hi Tracey,
Thank you for the 5 star review. It's great to hear this wonderful feedback about our customer service.
Best wishes, Amy
I only ordered a sample
I only ordered a sample, but was treated like I’d ordered 10 rolls of wallpaper. A very good size sample and the postage was free. Lovely wallpaper.
30 januari 2024
Antwoord van Warner House
Hi Julie,
Thank you for your lovely feedback. I'm glad to hear that you were happy with our sample service. If you have any questions about our wallpaper or would like advice on choosing the right wallpaper, please do get in touch.
Best wishes, Amy
Antwoord van Warner House
HI Tm,
Thank you for your 5 star feeback! It's great to hear you were happy with the quality of your fabric.
Best wishes, Amy
Antwoord van Warner House
Hi Georgie,
Thank you for leaving a lovely 5 star review, it is great to hear that you are happy with our products and service, I am sure they will look beautiful in your home.
Best wishes,
Francesca
Great service
Sent for samples of wallpaper. Very quick delivery. Also included were paint samples that may have interested me. Excellent service.
31 januari 2024
Antwoord van Warner House
Hi Caroline,
Thank you for leaving a lovely review, it is great to hear that you were happy with our sample service, we can't wait to see which design you choose.
Best Wishes,
Francesca
Good samples and Paint Swatches…
The samples we requested arrived promptly and also included were some complimentary paint colour swatches. This was a good service and we would reccomend Warner House.
24 januari 2024
Beautiful products
I have bought many things from Warner House over the past few years. From stunning wallpaper, quality fabrics, beautiful paint and gorgeous trim. I love them all!
22 januari 2024
Quick sample
29 januari 2024
Excellent service and quality.
I ordered a sample of curtain fabric. It arrived quickly, was of very good quality and well presented. Unfortunately the pattern was not what I required but I’ll definitely use the site again when looking for fabric.
22 januari 2024
Antwoord van Warner House
Hi Cherry,
Thank you for your lovely feedback, and it's wonderful to hear that we'll see you again at Warner House in the future. I'm sorry to hear that the pattern of the sample you ordered was not quite what you were looking for. If you'd like any advice or suggestions from our customer care team, please email customercare@warner-house.com and we can send through some suggestions that may help.
Best wishes, Amy
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