Just Reviews 609

A new low level of incompetence concerning communications having to phone every 5 days asking the same question can you please send me paperwork concerning my issue been waiting 3 weeks now will call again today 18 05 26 expectations very low

My last review seemed to have not been published! But after the sorry not sorry response ive received from this company who insist on contacting me every 2 months after I notified them my mum died, I have decided I shall post a rubbish review with every contact I receive. I got sent a sorry not sorry we were insensitive letter to you on the Easter Bank Holiday weekend. A great reminder that my mum who died 6 months ago wont be with us for our usual celebrations.
Thanks JUST, you are JUST beyond words.
Dont let your family's last memories of you be linked to this insensitive company who are relentless at demanding their money, even though IHT and Probate can take up to 6 months to sort through (in an easy case) longer in most cases so stop harnessing those who are grieving with the constant give us our money back.

Do not use this company as they do not reply or answer your emails or enquiries.
If you're an employer look to set up a pension fund for your employees then think twice. Your employees may have great difficulty in cashing in their pensions later on.
The staff at Just have a couldn't care less, pass the buck attitude to your enquires/emails. Totally unprofessional

I'm a bit disappointed really. I noticed JUST encourage use of their 'Online Pension Portal', so I thought it would be easy to register online (for ease of viewing my P60 etc), however apparently it doesn't apply to annuity customers! At least that is what I was told when I eventually got through on the phone, how weird!

Superb company, dealt with my application really quickly. I have a family situation so needed to speak to them today , Simon was wonderful , he dealt with my enquiry, and went over and above board to call me back with further assistance.

Terrible company and need to be investigated. Taken thousands and thousands of pounds from my family. Check the small print 0% guarantee payment period which means they keep the lot when your loved one passes away. The refer you to speak to HUB financial for advise but they are HUB financial. Scam company and I hope the owners rot in hell.

I have tried to contact yourself by phone but no answer and have left 2 ring back requests but still no answer. Email went off a few weeks ago and still no reply. My pension was transferred from another company and thought it would be ok but obviously not.

They never respond to your emails. Not even an acknowledgement.
Lazy and irresponsible

We received a wonderful service from Alison who talked us through the process from the beginning. She put us both at ease and was the right person for us.
There was a slight delay at the end of the process but other than that we were satisfied.

So, my pension was transferred into Just. I have received documentation, I cannot create an account ...we'll contact you in a couple of weeks...I cannot change my address, I cannot see the value of the fund and I cannot see fees. How this company talks abut transparency I have no idea at all...avoid

Always very helpful and efficient
Emails come in from a real person who you can reply to, or have a dialogue with.
Paperwork is always dealt with very promptly and money transferred in a timely manner
Thank you JUST for being so good

Communication is by email for us so haven't interracted with any live staff.
All documentation was signed and scanned then sent.
This is perfect for us.

From start to finish, the process was made simple and easy due to the professional and friendly staff, many thanks.

The equity release process has been straightforward from the initial meeting with the representative from Bower home finance. The staff from Just have kept us updated at every stage of the application and I would recommend Just retirement money to anyone considering equity release.

The prompt and efficient response to a request for an additional advance. A "no-frills and no-fuss" process

A real pleasure using JUST, especially their staff. The process from start to finish was easy and uncomplicated. The staff are knowledgeable and helpful. When using drawdown extra funds the process was simple and completed within a few days. a breath of fresh air.

I would highly recommend this company the advisors were a great help and very friendly

Thank you for handling my request so quickly. Very efficient service.

Just was recommended to me 15 years ago. They have always been very clear and very supportive.i feel very protected.

An absolute pleasure using this company. The process from start to finish was easy and uncomplicated. The staff are knowledgeable and helpful. When wishing to drawdown extra funds the process was simple and completed within a few days. We can’t recommend this company highly enough.