We Are Kin Reviews 

Dale came to fix my shower very promptly. I would recommend him anytime

It was good experience. These guys are very cooperative.

Sol and Chris were quick to sort out the issue and communicated with me perfectly.

If there was a way to rate 0 stars I would have done that here. I have had no heating in my place for about a month and for every time I raise a ticket to complain about the issue they always close it without providing a solution. I would not even recommend this place to my worst enemy. The services are extremely poor.

Was helped today by Dale, had an issue with my shower head and lead breaking, he had a look at the problem and went out to get a new one. Service was very quick and efficient, problem all sorted and was very friendly

This is a review from some new tenants for the maintenance team, Dale and Sol have been fantastic, working quickly to get the initial problems sorted and chasing anything outstanding for us. He changed the broken shower fan, a plug, reattached a shelf, hooks and a light switch, unblocked all the drains, taught us how to use the electronic locks, sorted our internet password, set our heating to be warm while we wait for the thermostat to be fixed. We’ve still got some heating issues too but Dale has offered to chase them for us. We are just beginning our stay here but wanted to give Dale and Sol a shout out for helping us sort things out while we settled in. Thank you for your help!
Also, my experience of Dale and Sol is that they have always had the courtesy to knock on the door, which is always very much appreciated.

On a separate matter, if ‘we are kin’ look at this review, I’d like to ask that next time an in-person meeting is offered, would it be possible to have a slot arranged for slightly later? Even 4-5pm.
I understand that you wanted to keep it inside traditional working hours for your employees but that also means it’s not accessible for anyone else with those same hours.

Ceiling has been leaking for months now, sealant on shower is faulty and has been for months. It took them 6 months to provide us with the adequate fridge space as required by the council. It took months to sort out the door locking system via ILOQ and some tenants are still experiencing difficulties that are not being addressed. Prior to moving into the property, we were told we could park in an area of land directly next to the house and were issued no permits and have since been fined hundreds of pounds worth of charges that We Are Kin have consistently ignored for months. We have had WIFI problems since moving into the property that have also been neglected, even after attempts to sort this issue directly with the broadband provider.
All maintenance issues were logged using the correct means, countless follow-up emails and phone calls have got us nowhere.
This is just to name a couple of issues. The lack of communication between this company and their residents is shocking and it would be a huge mistake to sign with them given our experience.

5 star reviews have to be fake.
Anyone that has had to live in their properties knows how terrible it truly is. They don’t answer the phone, they don’t reply to emails and if they eventually get around to fixing a problem you won’t be notified, random contractors will just let themselves into where you live. Been 2 weeks of electricity going off upstairs yet to have an electrician round despite them being aware of the situation, and this morning woke to find two random people stood upstairs asking me about a boiler. Disgrace.

Probably the more pleasant of my experiences dealing with We Are Kin.
I reported the heating wasn’t working on Wednesday and no one has been appointed or a scheduled to come fix it as at Friday. As it it winter, I called and insisted it be looked at before the weekend. The lady on the phone was not only lovely but also very competent and got Dale down to have it fixed and he got our heating sorted by afternoon.

I however, must also include that this is not always my experience reporting issues. I reported an issue with the entrance door In November and despite what We Are Kin says, it has not yet been resolved.

It has been problem after problem living in a we are kin house. Robbery, gas leak, carbon monoxide poisoning left for 3 months with no compensation, no proper heating for 3 months in winter so may as well had lived in a shed - despite several boiler technicians coming out to look at it. Broken washing machine dryer, replaced without the dryer after 2 months since we reported it, no wifi for nearly 2 weeks, doors not working and locks being changed twice because of their iLoq system (which is a nightmare), narrowly avoided house fire because of staff negligence. Just some of the issues we’ve had at our house. One issue I can understand but the amount of issues we’ve had is just ridiculous. That and the fact that nobody communicates within the company so nobody has any idea what’s going on when you ring to tell them you’ve already reported something. Do NOT move in with we are kin , unless you like having a constant headache!

They always emailed back in time. They were serious with the rent application.

I'd like to add ontop of my earlier review that noone has contacted us regarding our issues about the house (despite claiming to here). This is the case for everyone in our household, and I'm assuming others; so they just want to save face. At this point i'm not interested in what they have to say for themselves. Do not trust We Are Kin.

I wish I had an option of zero stars, I am living in a shared house managed by we are kin, but everyday we have a different problem and they don’t fix it. The most important issue is the wifi, they claim to be fixing but is it so hard to just replace it? I am trying to file an official complaint against the issues in our house and their unresponsive behaviour towards it all, can anyone reading this review please direct me to the right path?

I feel obliged to write this review as a parent of a student currently living in We are kin accommodation, along with the fact I'm paying for it. I have created this account solely for this purpose as We are kin reviews are not available on Google and Facebook have comments turned off (which is strange).

My son moved in during the summer of 2023 and suffers with mental health issues, so I've been dealing with We are kin and from the start and my experiences have been nothing short of a disaster. Phone calls and emails unanswered, contracts sent over with the wrong info, move in dates changed, smart door lock information not sent to the phone on time, wrong information given out, the list goes on. From what is naturally a very stressful time with your son moving to a new house, this whole process and lack of basic manners just added so much more stress to the situation. I was not hopeful on the day of moving in.

When we arrived at the property, we were greeted by the maintenance assistant James who was next door at the time. He was polite, knowledgeable, and professional. Something I hadn't experienced with We are kin to this point. He showed my son round and I was very impressed. Unfortunately, he is the only positive thing I have to say about the company. Unsurprisingly I'm now led to believe he has left the company and the issues have started building up.

It's been issue after issue after issue. The smart door lock never works, my son’s bedroom window doesn't open fully, the fridge does not work, WiFi is down 90% of the time and every time I visit the property there seems to be more unresolved issues. The house and shared hallways are disgusting, the cleaners have been twice since summer and have not been seen since. These issues have been reported and just get ignored. I've had emails from them chasing rent which has been paid on time, and my son is in no arrears, when asked as to why we were receiving these emails, yet again no response.

I have checked my phone and I'm currently at 9 un answered calls to the office, over the period of around 3 weeks. I am just now under the assumption that the office is unmanned.

We are kin tempted us in with nice website images and false promises and I now know different. They seem to unfortunately be one of those companies that are propped up by a few excellent staff members, but this cannot solve their complete uselessness. I would not recommend.

Communication issues with the company unless you raise numerous complaints. However, as we have been more prompt in contacting “raising our voices” via email and phone calls issues are slowly starting to be sorted.

Absolute shambles…we are kin are the worst landlords under the sun. Consistently ignoring complaints about the house, ignoring mold on our ceilings we is a health hazard!! We’ve gone months without working shower on top of a literal hole in our kitchen wall letting any warmth in the house out. They have organised house viewings without notice and have had we are kin agents as well as strangers walking into our bedrooms.
We have had scaffolding put up to add solar panels to the house, it has since been 2 months and the scaffolding is still up despite the work being complete.

We Are Kin are scumbags, do not rent with them they only care about ur money and not ur wellbeing, it has gotten to the point where we had to hold back rent payments till we got any issues adress, which still have not been fixed.

Lucy Turley has been lovely and helpful throughout our application/signing process. Can’t speak for We Are Kin as landlords as are yet to move in.

The company is compassionate and flexible enough to me in the area of paying my rents. Carry out renovations on the buildings as well provide basic utilities need.

I had a very quick and easy booking process from kind staffs of WE ARE KIN. Thanks to Lucy Turley for the quick response.