The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... Toon meer
Bedrijf heeft geantwoord
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... Toon meer
Bedrijf heeft geantwoord
What an excellent product! Image clarity is SOOOO much better with this screen than the one it replaced. Using the screen in conjunction with an Epson LS800 ultra short throw projector. Five stars f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contactgegevens
Verenigde Staten
- support@wemax.com
- wemax.com
3,5
Gemiddeld
679 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very satisfied.
Shipping was fast, assembly was easy and the screen look great. I’m running a 120 inch Epson ultra short throw and couldn’t be happier with the image. Very satisfied. Mounting could have been made a little easier to understand but it wasn’t a big deal.
31 augustus 2023
Antwoord van wemax.com
We're thrilled to hear about your satisfaction with our product! Your positive feedback regarding the fast shipping, easy assembly, and exceptional screen quality is truly appreciated. We're delighted that you're enjoying your 120-inch Epson ultra short throw with our screen and are pleased with the image quality.
Your input on the mounting process is valuable, and we'll certainly take this into consideration for future improvements to ensure a seamless setup experience for our customers.
If you have any further feedback, questions, or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're here to assist you.
I ordered both aftermarket remotes you…
I ordered both aftermarket remotes you sell for your short throw projector and neither one will sync with my unit. I have to unplug the projector to turn it on and off. Junk!!
23 augustus 2023
Antwoord van wemax.com
Hi Zach,
We apologize for any inconvenience caused.
It seems you have ordered a wrong remote control because your projecotr is a short throw projector.
Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
The shipping was fast and on-time…
The shipping was fast and on-time however apart of my order was missing but after I contacted customer service which can only be done by email or the chat feature on the website which took about 24 hours. They was able to locate missing items and give me new tracking number for the missing box which arrived a few days later.
13 augustus 2023
Antwoord van wemax.com
Dear customer,
Thank you for providing feedback on your shipping experience. We're pleased to hear that the shipping was fast and on-time, even though there was an issue with a missing part of your order.
We apologize for any inconvenience you experienced during the resolution process through our customer service channels. Your feedback is important, and we'll strive to improve response times and communication to ensure a more efficient and seamless experience for our customers.
We're glad that our team was able to locate the missing items and provide you with a new tracking number, resulting in the timely delivery of the missing box.
If there's anything else you'd like to share or if you have further concerns, please feel free to reach out. We're here to assist you and ensure your satisfaction.
Best regards,
Wemax Customer Service Team
The short throw projector is amazing
The short throw projector is amazing. We love how we can use the wall to watch TV now. We can make it big screen or small just by slightly moving the projector away from the wall. Great product. Definitely recommend.
15 augustus 2023
Great products by a reliable company
I had the opportunity to buy a Wemax Dice with a screen and the company sent me everything I needed.
But there were a few mistakes in the packages and Wemax made it up to me perfectly!
The Wemax Dice is an amazing device that came in handy when our TV broke down: we ended up watching our movies in the garden for the last month.
4 juli 2023
Good training and fast delivery.
14 augustus 2023
All good
Initially communications were slow with regards an item’s stock availability , however the team were clear and fair in resolving this. Products are good!
13 augustus 2023
Antwoord van wemax.com
Hi Christopher,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
I was not informed of the delay of one…
I was not informed of the delay of one of my bundled items. It's not even at the warehouse and now no date can be given to me since the items have not arrived at the shipping facility. Projector is great screen NO IDEA!
10 augustus 2023
Antwoord van wemax.com
Hi Jorge,
We apologize for any inconvenience caused.
We hope this email finds you well. We fully understand your concern and disappointment. Your shipment was dispatched on the 24th and due to a system issue the tracking details in the system could not be updated in time, we are sorry for this and we are actively working on resolving this issue.
Your FedEx tracking number is 773162904863 and your screen is expected to arrive on August 30, 2023 according to current logistics information. You can monitor the progress of your shipment using this tracking number.
Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Antwoord van wemax.com
Hi Duncan,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Customer Service "Lousy"
-your customer service dept is non-existent!
-your customer service phone numbers do not work( the phone number rings 6 times then disconnects)
-All contact phone numbers found on the internet connected to WeMax also disconnected all calls after 6 rings.
30 juni 2023
Antwoord van wemax.com
Hello Eric,
I apologize for the inconvenience you've faced while trying to reach our customer service team. I completely understand how frustrating it can be to encounter communication issues, and I'm here to help address your concerns.
We're truly sorry for the negative experience you've had with our customer service phone numbers. Our team is actively working to resolve this technical issue that has been causing the calls to disconnect after 6 rings. We understand the importance of providing timely assistance to our customers, and we're committed to rectifying this situation as soon as possible.
In the meantime, if you require assistance, please consider reaching out to us through email at [support@example.com]. Our team monitors this channel closely and will respond to your inquiry promptly. Additionally, if you have any urgent matters, you can also try contacting us during our office hours in China, which are [9:00AM-6:00PM UTM+8, Monday to Friday].
Once again, I apologize for any inconvenience you've experienced, and I appreciate your patience as we work to resolve this issue. Your satisfaction is important to us, and we're dedicated to ensuring a more positive experience moving forward.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to let us know.
Best regards,
Customer Support Team
Spoiler alert ITS AWESOME
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing up to 65 inches. You won't regret buying it. But no internal battery, the only spoiler. Enjoy 😃
8 augustus 2023
Antwoord van wemax.com
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're enjoying your Wemax projector and that it's exceeding your expectations. It's wonderful to know that you're making the most out of it on your cruise to Mexico by projecting content from your phone and DVD player.
We're delighted that the picture quality is impressing you both during the day and at night, providing you with a fantastic viewing experience of up to 65 inches. Your satisfaction is our top priority, and we're glad to hear that you're finding value in your purchase.
Your feedback about the lack of an internal battery is duly noted. We're continuously working to enhance our products based on customer input, and your comment will certainly contribute to our future improvements.
Thank you once again for choosing Wemax. We hope you continue to enjoy your projector and the entertainment it brings. If you ever have more feedback or questions, please feel free to reach out. We're here to ensure your experience remains exceptional.
100" ALR FRESNEL PROJECTOR SCREEN
Excellent service from wemax screen was shipped to the UK in quick time, had a problem with FedEx but that was at my end not wemax fault. Screen was easy to install due to the instructions being very easy to understand I had it installed in 2 hours but a two person install would be much quicker. Screen looks amazing up, super flat and my projector is now performing at its best. Buy with confidence.*****
26 juli 2023
Antwoord van wemax.com
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you're enjoying your new 100" ALR Fresnel projector screen from Wemax. It's fantastic to know that you found our service excellent and that the screen arrived in the UK promptly.
We appreciate your understanding regarding any challenges with FedEx – sometimes, external factors can affect the shipping process. Nevertheless, we're glad to hear that the screen installation went smoothly for you. Our team strives to provide clear and easy-to-follow instructions to ensure a hassle-free setup.
It's fantastic that the screen's quality met your expectations, resulting in an amazing visual experience. We're also pleased to hear that your projector is now performing at its best with the new screen.
Your confidence in Wemax means a lot to us. We're dedicated to delivering top-notch products and customer service to enhance your entertainment experience. If you ever have more feedback to share or questions in the future, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing Wemax. We hope you continue to enjoy your new projector screen and the enhanced viewing it brings to your setup.
Antwoord van wemax.com
Thank you so much for your kind words! We're thrilled to hear that you found our WEMAX product to be a great value for its price and quality. It's wonderful to know that it exceeded your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to ensure you continue enjoying top-notch products from WEMAX. 🌟📽️
Antwoord van wemax.com
¡Nos alegra mucho escuchar eso! Estamos encantados de saber que estás contento con nuestro servicio y que el proyector ha superado tus expectativas. Si tienes más comentarios o preguntas en el futuro, no dudes en ponerte en contacto con nosotros. Seguimos aquí para asegurarnos de que tengas una experiencia excepcional con nuestros productos. ¡Gracias por tu apoyo! 🌟🎬
Communication with this company is…
Communication with this company is getting worse. They received my FedEx return 10 days ago, on day 7th I asked about the replacement item, they said that they need to check with their warehouse, it seems that the warehouse did not notify to whoever they need to about receiving a 50lbs package. I am still waiting for an answer.
They offer the exchange as soon as I return the item but…they still have my money and we have no product.
15 augustus 2023
Review zonder uitnodiging
Antwoord van wemax.com
We sincerely apologize for the inconvenience you've experienced with our communication and the delay in resolving your replacement request. We understand how frustrating this situation must be for you. Rest assured, we take your feedback seriously and are actively working to rectify the situation.
We deeply regret any miscommunication that may have occurred between our team and the warehouse. We're investigating the matter and will ensure that your replacement item is processed promptly. Your satisfaction is of utmost importance to us, and we're committed to resolving this matter and getting your product to you as soon as possible.
In the meantime, please feel free to reach out to our customer support team if you have any further questions or concerns. We appreciate your patience and understanding during this time. Thank you for bringing this to our attention, and we're dedicated to making things right for you.
Patience is a virtue:)
Screen arrived damaged. Lots of frustration on my part early on BUT eventually everything has been resolved and WEMAX stepped up and made things right. I would definately consider buying their products again. Thank you.
14 juli 2023
Antwoord van wemax.com
I want to begin by expressing our sincerest apologies for the frustration and inconvenience you have experienced with your damaged screen. We truly value your feedback and are committed to resolving this matter promptly and effectively.
I understand your concerns regarding the return process and the communication you have encountered thus far. Our aim is to ensure that every customer has a positive experience with our products, and I'm truly sorry that this has not been your case.
Please know that your satisfaction is of utmost importance to us. We would like to rectify this situation immediately. To assist us in better understanding the issue and finding an appropriate resolution, we kindly request your assistance in providing a video that clearly shows the damage and the concerns you've described. This will greatly expedite the troubleshooting process and help us determine the best course of action.
We are committed to making this right for you. If a return is indeed necessary, we will work diligently to ensure that it is processed promptly and that you receive a replacement in a timely manner. Your time and patience are highly valued, and we apologize for any inconvenience caused thus far.
If you could kindly send the requested video to us at support@wemax.com, we will prioritize your case and work swiftly to address your concerns. In the meantime, we will also streamline our communication to ensure more frequent updates on the progress of your case.
Once again, please accept our deepest apologies for any frustration you've experienced. We genuinely appreciate your understanding and are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to working closely with you to achieve a positive resolution.
Excellent customer service
The dice projector arrived so fast to my place and the image of this projector is extraordinary. It is easy to use with the control and the apps. Additionally, the customer service replied the mail very fast just in case you have a problem with your delivery.
30 juli 2023
Antwoord van wemax.com
Hi Edgar,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Poorly Engineered Frame, Lack of Customer Service
Ordered a bundle with projector and screen. The screen arrived much at least a week later than the projector and I could not get a timely response from "customer service" and when I did they just said they would follow up but did not. The screen is poorly engineered. Fiberglass rods are used around the edges to attach springs to in order to tighten the screen. The edge rods were too short. There is an outer frame, which the holes do not align to the inner edge preventing attachment.
28 juli 2023
Antwoord van wemax.com
Hi Daniel,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
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