The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... Toon meer
Bedrijf heeft geantwoord
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... Toon meer
Bedrijf heeft geantwoord
What an excellent product! Image clarity is SOOOO much better with this screen than the one it replaced. Using the screen in conjunction with an Epson LS800 ultra short throw projector. Five stars f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contactgegevens
Verenigde Staten
- support@wemax.com
- wemax.com
3,5
Gemiddeld
679 reviews
Heeft nog niet op negatieve reviews gereageerd
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Projector is good, support is one of the worst I have seen
Please do not write that you "care about my satisfaction", you don't, customer team even failed to replace example.com in [support (at) example.com] placeholder in some of your answers to customers, so little you care about customers :)
Projector is good, support is one of the worst I have seen. I wanted to give a 4 stars at first, after talking to customer team it is 1 now.
We had an upcoming event where we have needed a battery powered beamer, I have ordered a beamer 2 weeks prior to an event to be safe. I used it for a day and realized that the battery is dead, 0%.
I asked support for a replacement, or a repair.
2 weeks before our event.
Wemax Support takes 4 days to provide me with a return label. They receive the beamer 3 days later and they do not respond.
I get a promotional letter that in a week they are going on a holiday, so I kindly ask them to ship the beamer in a week time before their 2 weeks holiday.
They send me a reassuring message, that here in Germany their work will not be affected and that they have shipped the beamer and I will get it in 3-6 days. Week later it hasn't even been brought to the DPD.
I ask them a status. And in the same chain of the email where they have said that the holiday will not affect their work they say that the work is slow due to a holiday, laughing out loud :)
Event passed, no wireless beamer still. We had to rent a generator and a beamer. From 4 stars to a 1 star. This is just unacceptable.
Upd.: right after a message and a review guys sent out the beamer so maybe 1 star is too few in this case so there is 2.
6 oktober 2023
Review zonder uitnodiging
Antwoord van wemax.com
I'm truly sorry to hear about the frustrating experience you had with the WEMAX support team regarding your battery-powered projector. It's disappointing when a product that you rely on for an important event doesn't meet your expectations, and I understand your frustration.
While I can't directly address the situation, I appreciate you sharing your feedback here. It's essential for companies to be aware of customer experiences, both positive and negative, to improve their products and customer service.
I'm glad to hear that they eventually sent out the projector, but it's unfortunate that it happened after your event had already passed. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to them directly and provide feedback on your experience. Companies often take customer feedback seriously and use it to make improvements to their services and support.
Thank you for sharing your feedback and experience with WEMAX projectors. If you have any other questions or need assistance with any other matters, please feel free to ask.
I still have not received my projector…
I still have not received my projector screen and it's been over a month.
8 september 2023
Antwoord van wemax.com
Hi, please check your tracking number: 378288503, you can track here: https://delivers.maersk.com/technology/?currentTab=consumer. If you still didn't get it, please email support@wemax.com to open the investigate case, thanks
My experience is positive
My experience is positive. From the moment of ordering to delivery it took only a few working days. I am extremely satisfied with the product.
12 september 2023
Antwoord van wemax.com
Can you specify your issue? Thanks!
Crashes n YouTube not working.
YouTube not working.
Crashes and restarts abruptly.
Not Reliable.
12 juli 2023
Antwoord van wemax.com
I'm sorry to hear about the issues you're experiencing with YouTube and other apps on your Wemax Nova SE 4K UHD Ultra Short Throw ALPD Laser Projector. Let's troubleshoot these problems to resolve them:
1. **YouTube not working:**
- Ensure that your projector is connected to the internet and the connection is stable.
- Restart the projector and try accessing YouTube again.
- Check for any software updates for the projector. If available, install them and try YouTube again.
- If the issue persists, try accessing YouTube from a different device (e.g., smartphone, tablet, computer) to ensure it's not a network issue.
2. **Other apps crashing:**
- Restart the projector to clear any temporary glitches that may be causing the apps to crash.
- Check for updates for the apps that are crashing. Outdated apps may have compatibility issues.
- Uninstall and reinstall the problematic apps to ensure a clean installation.
- If the problem persists, contact WEMAX customer support for further assistance and potential firmware updates to address app compatibility issues.
If you continue to experience problems after trying these troubleshooting steps, please reach out to our customer support team at [WEMAX customer support](https://www.wemax.com/pages/contact-us). We'll be happy to assist you further and ensure you have a smooth experience with your Wemax Nova SE projector.
100% recomendable
Hemos comprado un par de proyectores Wemax Dice y estamos muy contentos con las prestaciones (los compramos en oferta por 314 y 297 euros respectivamente). Wemax lanza continuamente promociones en las que ofrece sus productos con muy buenos descuentos. En cuanto al servicio postventa, quedamos gratamente sorprendidos con la atención. Intentaron entregar el segundo proyector en un par de ocasiones pero no nos encontrábamos en casa. Wemax gestionó un nuevo envío de forma inmediata y recibimos el proyector en menos de 5 días.
31 augustus 2023
Review zonder uitnodiging
I really like this little projector
I really like this little projector. Easy to set up and awesome picture.
15 september 2023
Good products
12 september 2023
Order didn't ship with the piece that…
Order didn't ship with the piece that was the entire reason I placed the order. Contacted customer support a week ago and haven't heard anything back.
7 september 2023
Antwoord van wemax.com
Here is your tracking number: UPS 1Z892A550335984578, It shows delivered, please confirm. Thanks
Came faster than I expected
Came faster than I expected. Great product. After second day, the screen stopped retracting when I powered down the projector. It still rises when I turn the projector on. Not a big deal to me though. The cool factor of the screen outweighs that. Also wish that the screen had space underneath to run the cords. Maybe the next generation will. Great color, great picture even during the day.
6 september 2023
The Wemax Nova I received has issues
The Wemax Nova I received has issues and customer service wanted me upload videos, but did not provide a link. Customer care has gone silent on me while my return window is closing.
4 september 2023
Antwoord van wemax.com
You can upload the video with google drive or any online cloud for us to download. It won't close the window for your return, you can still email to support@wemax.com to get the service. Thanks!
DPD-Paket verloren, aber Ersatz unterwegs
Leider ist die erste Lieferung bei DPD verschwunden, jedoch wurde mir umgehend Ersatz versprochen.
30 augustus 2023
Review zonder uitnodiging
Last purchase
Incorrect shipping information throughout. The screen I bought has large seams.
4 september 2023
Antwoord van wemax.com
Hi, Edward, sorry for the poor exprience. Pleasse send the photo or video to support@wemax.com to get aftersales service. We will provide free replacement or full refund for quality issues. Thanks
Poor Customer Service
I ordered a projector with screen 75 days ago. The screen was delivered with holes in it and I'm still waiting for a replacement. I have an email chain that's 50+ replies long - back and forth. I believe support is in China so support is never available while I'm awake. I sent my damaged screen back and I've yet to receive a replacement. If I could do it all over again I would order from a different company. I'm currently 75 days in to the purchase and haven't been able to use the products I purchased.
7 juli 2023
Antwoord van wemax.com
Sorry for the bad purchasing exprience. We will confirm with the aftersales team and back to you soon.
Never received screen I purchased
Never received screen I purchased. Was shipped end of August.
1 september 2023
Antwoord van wemax.com
Thank you for providing the specific customer concern regarding the non-receipt of the screen they purchased. I understand that the order was shipped at the end of August, and the tracking information indicates that it arrived on September 13th.
To address this issue, we will take the following steps:
1. **Confirmation of Delivery**: We will first confirm with the shipping carrier that the package was indeed delivered to the customer on the specified date using the provided tracking information.
2. **Customer Contact**: We will reach out to the customer to inform them about the tracking details and confirm if they have received the package. If they haven't, we will apologize for the inconvenience and gather more information.
3. **Resolution Options**: Depending on the customer's response, we will offer appropriate solutions. This could include reshipping the screen, issuing a refund, or assisting with any potential delivery issues.
4. **Customer Satisfaction**: Our aim is to ensure the customer is satisfied with the resolution. We will prioritize clear communication, transparency, and prompt action to rectify the situation.
If you have more negative reviews or other concerns, please share them, and we can work on addressing them accordingly.
Horrible customer service
The item came missing the remote,power cord, and usb. Customer service refused to send those parts so now they are having me wait til they can get a return label that they apparently don’t have to send the whole thing back after waiting a month and a half to get it in the first place.
1 september 2023
Antwoord van wemax.com
We sincerely apologize for the disappointing experience you've had with our service. Your feedback is incredibly important, and we're committed to resolving this matter promptly to ensure your satisfaction.
First and foremost, we apologize for the missing remote, power cord, and USB in your projector package. This oversight is certainly not reflective of the level of service we aim to provide. We understand the frustration and inconvenience this has caused.
We have taken immediate action to rectify this situation. We will expedite the shipment of the missing items to you, ensuring they reach you as soon as possible so that you can fully utilize your projector. Additionally, we can provide the necessary instructions and a return label for the return process if that's necessary for you.
We appreciate your patience and understanding as we work diligently to make this right. Your satisfaction is our priority, and we are committed to improving our processes to prevent such issues in the future.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your feedback and would like to ensure a positive resolution to this matter.
Antwoord van wemax.com
Thank you for taking the time to share your feedback! We're delighted to hear that you are satisfied with the quality of the screen and the speed of delivery. Customer satisfaction is our utmost priority, and we're thrilled that we could meet your expectations.
If you have any further comments, questions, or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction.
Antwoord van wemax.com
Thank you for your kind words! We're pleased to know that you found our service to be solid and the delivery time to be satisfactory. We strive to provide a seamless and efficient experience for our valued customers.
If you have any additional comments or need assistance in the future, please feel free to reach out. We're here to assist you.
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