The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... Toon meer
Bedrijf heeft geantwoord
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... Toon meer
Bedrijf heeft geantwoord
What an excellent product! Image clarity is SOOOO much better with this screen than the one it replaced. Using the screen in conjunction with an Epson LS800 ultra short throw projector. Five stars f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contactgegevens
Verenigde Staten
- support@wemax.com
- wemax.com
3,5
Gemiddeld
679 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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A++++..
A++++... This Wemax projector is top notch. Very clear.. Colors show very well and sound is good. Highly recommended
24 oktober 2023
Antwoord van wemax.com
Hi Tee,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Great customer service and very prompt…
Great customer service and very prompt response times. Great quality products!
13 oktober 2023
It took a month to get a remote
It took a month to get a remote . It was to replace the one my husband dropped in his drink . Thankfully we let it try out and it started working the next day. I completely forgot I had ordered the replacement it took so long. Definitely not worth buying directly from here.
12 oktober 2023
Antwoord van wemax.com
Hi Carissa,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
I've ordered a 150" floor rising…
I've ordered a 150" floor rising motorized projector screen. This was on October 30th, 2023 last week. I tried to contact them at the +1 888 customer service number but no one answers at anytime. I want to check the tracking of the screen but the customer service line don't work. Anyone have any other phone numbers to reach them WEMAX...
30 oktober 2023
Review zonder uitnodiging
Antwoord van wemax.com
Hi Eli,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Reassuring Customer Service
I made a huge order from Wemax (over $15K) At first I was reluctant about doing what I consider "a big financial transaction" with a company overseas but the customer service lady Irene was very reassuring.
I placed my order on 10/12/23 and by 10/17/23, 11 out of the 12 items I ordered actually arrived before I expected them to.
When the 12th item was late due to the used of a different courier WEMAX Customer Service Reps helped me track down the delivery and returned my phone calls to update me as to where my item was.
13 oktober 2023
Product delivered quickly and performed…
Product delivered quickly and performed exactly to the specifications.
16 oktober 2023
Not met expectations
Hey, I have ordered for Go advanced bag but received bag for Vouge pro one, how can I get the correct one
13 oktober 2023
Antwoord van wemax.com
Hi Kanaka,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
WEMAX 120' ALR screen.
I ordered a 120' ALR screen. After 2 weeks I didn't get a tracking number. So I wrote an e-mail to the support. They told me that something happened with my package and apologised for it. They sent a new screen and one day later I had the tracking number. With a little delay I got my screen. The product is great and easy to build even if you are alone like me. In conclusion I can say that WEMAX has a great support if something goes wrong.
7 oktober 2023
from ordering to delivery this company…Awesome company
from ordering to delivery this company was on top of their game. Also the support team answered my email instanly. What a great company to deal with .Kudos to WEMAX
9 oktober 2023
Scratches on the top left side
Hi
I received the screen and there are a few scratches on the top left side of the screen..
I left a message for customer service but no one has gotten back to me yet!!
11 oktober 2023
Antwoord van wemax.com
Hi Mohit,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
No response from Customer Service
I reached out to ask about a return and have not heard back from your company. I have not opened the product and have it laying in my living room in an effort to preserve the condition of the screen. Do you not honor returns? I had submitted the request within the return policy window. Please advise.
5 september 2023
Antwoord van wemax.com
Hi, Peter.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
I was waiting got it tonight
I am still waiting for my projector. Its been weeks. The screen was shipped and I got it. My credit card was charged for the screen and projector for the full amount. I am now on the process of dispute. It has been horrible. No communication. Tracking makes no sense. The projector magically appeared tonight. Hope it works.
26 september 2023
Antwoord van wemax.com
Hi, Shawn.
So sorry for the inconvenience this may cause you.
There is something wrong with our system before.
The projector was sent out by UPS, the correct tracking number is: 1Z918A290312586803.
it showed:
Delivered On
Saturday, October 21 at 12:40 P.M. at Other .
Have you received it now?
If you have any questions, please contact our support email: support@wemax.com.
Thanks!
WEMAX
Always works
Gave the exact remote I needed for the projector. It works as expected.
28 september 2023
Took 3 weeks to get the order shipped
Took 3 weeks to get the order shipped. The package was left on the road
28 september 2023
Antwoord van wemax.com
Hi, Adhithya.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Wemax sent a replacement
I didn't receive my first order but Wemax customer service made things right and sent a replacement.
12 oktober 2023
Antwoord van wemax.com
Hi, John.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
This company is a Chinese scam company
This company is a Chinese scam company. Epison exposed their fraud of selling projectors with false lumen disclosures. I had bought a screen from them they delivered damaged, tried to get me to accept a gift card for $50, then $150, then tried to get me to pay shipping ($200) to send the damaged non confirming good la they sent me back to them, then tried to make me haul the large box that doesn’t fit into a car to a us post office, then sent me the wrong the label, then finally they paid for ups to pick up the damaged goods after I disputed the charges with. Me credit card company. Once they received the damaged goods they refused to refund me and instead told me to continue the dispute with my credit card company. They also lied to my credit company and said I signed for the damaged package, which was easily disproven by then FedEx tracking. I won the dispute and my money was taken back from them by my American credit card company! I wasted about a month and half in returning what they tried to scam me on. They are a Chinese fraud with a subsidiary in New York that is shell. Buyer beware.
news.epson .com news/wemax-projector-brightness-lawsuit
Edit 11-2-23 - the October 12 response to my review contains lies. No replacement parts were ever sent. The forced me to maintain a dispute with my credit card company to get a refund, from my credit card company (which also took the money back from Wemax). There appear to be many exceptional reviews here that in my opinion are not real reviews.
This company is set up to scam you. Buyer beware!
2 oktober 2023
Review zonder uitnodiging
Antwoord van wemax.com
We appreciate you taking the time to share your concerns regarding your recent purchase. We would like to clarify the situation and address the points you've raised to ensure a complete and accurate understanding of the matter.
Firstly, we sincerely apologize for the inconvenience caused by the initial package being delivered in a damaged condition. Our team took immediate action by providing a return shipping label, allowing you to send the damaged package back to us for a replacement.
Upon your request for replacement accessories, we promptly provided them to assist in resolving the issue. We understand that you encountered challenges during this process, including difficulties in returning the package due to its size. We apologize for any inconvenience caused during the return process.
Regarding the dispute initiated via Stripe, we assure you that we take such matters seriously and strive to address them in a fair and transparent manner. We are committed to upholding ethical business practices and ensuring customer satisfaction. Our intention has always been to resolve any concerns you may have had.
We regret if there was any misunderstanding or miscommunication during this process. Our company values its customers and their trust, and we are continually working to improve our processes to prevent similar situations in the future.
If you have any further questions or concerns, we encourage you to reach out to us directly, and we will be more than happy to assist you. We value your feedback and are committed to resolving any outstanding issues to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
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