Wenzel's the Bakers Reviews 

Went to the Oxford Rd branch in Denham . It was 12.20 lunch time and hardly any sandwiches left . Asked if there was any southern chicken one available that could be made and the girl at the counter just said no and didn’t offer to check if a fresh one could be made or did they bother making more sandwiches for people to purchase . It is lunch time and nothing to buy ! The girl was rude in the way she speaks and have a I am not bothered kind of attitude . Could clearly see she wasn’t bothered . No smile or good positive attitude towards the customer . If staff can’t be bothered to be at work and do a proper job then they should resign and just stay home and let other people who are enthusiastic work instead !
Also for the price we pay it is not worth it ! Sandwich mainly filled with huge slices of cucumber and tomatoes and pretty much no chicken there at all ! Back of the baguette is empty and the open front filling is coming out to give the deceiving impression that the sandwich is well filled but that is not the case . Won’t be going there again for sure . Disgusting customer service and deceiving sandwiches if you can get any !!

Ordered online received somebody else's order. Called the shop and they informed me that I had to contact to uber even though it was their fault due to their mispackaging. After nearly 2 hours off tooing and froing of contact and false promisesby Wenzels, I received a call from uber that they were refunding me the money! And not had any form of contact or apology from Wenzels what so ever! Will never use them again!!

Great food, good variety lovely staff, the supervisor Chelsea in the Southampton branch extremely helpful and polite always they’re answering questions about the food and always smiling and happy to help! Will definitely be there every week!

I have ordered 4 times from wenzels Kings Langley for home delivery 3 times food were not put into the bag. First time the bacon rolls were missing and I phoned was told that the rolls were not put into the bag we went to wenzels and got the bacon rolls. Second time two cakes were missing and the third time 4 cakes and a packet of crisps were missing. The staff are not checking the orders won’t be buying again.

I tried to order online food for a funeral however due to traffic problems I needed to collect the food at 9am. I visited the Greenford Station branch and spoke to Lauren the branch Manager, Lauren who was due to work from 9am that day came in early to prepare the order on time for us. It was the hottest day of the year.
A big thank you to Lauren for her kindness.

I visited the southampton store and they are FANTASTIC! the staff are amazing and incredibly accommodating, you want a sandwich or a baguette with or without certain ingredients, they will make it, no trouble at all.
And the range of food and fresh baked goods are incredible!
Can't find what you want on the shelf just ask!
The manager Steph is an absolute delight!
Claudia and Dylan are wonderful too!!

Disgusting customer service by a member of staff at the Woking branch. I have never been spoken to or treated the way I was today by anyone. Will not be buying from this store again. Absolutely disgraceful!!!!!!!

I went into your Chelmsford store a week ago . There was a particular baguette I liked that had run out. A lovely lady called Melissa made a similar one for me whilst I waited. She was ever so bubbly , polite and made me feel a special customer, Wish there more like her. She is a credit to your Chelmsford store

Well,
the cost has nearly doubled and the size of baguette has actually halved........Surely you can't have it both ways!

Called into the new Salisbury store. Sausage rolls were only just OK. Barely any meat. Didn't buy any pasties as they looked very mean and with a huge roll of pastry taking up all the space. No variety of doughnuts although apparently they specialise in them. Every else cake wise looked so so. The filled rolls looked good though. Thought they might also have a good variety of breads but all I saw were fast food type snacks and drinks on the shelves.

I visited the new Salisbury branch with my daughter. The vegan sausage roll is amazing, so tasty and the pastry is delicious, it beats Gregg's by a mile. Will definitely be back. Staff were super helpful and the place was spotless.

Read online that they had Vegan baguettes and vegan sandwiches available so I went along to their Watford football stadium shop to buy some. Guess what? The girl there said “We don’t do Vegan sandwiches or baguettes”

Your pasties have hardly any filling in them. I thought it was just mushroom and chicken but I tried the beef patty and it was just as bad. Please improved because they are nice but would revert back to Gregg’s

Good points: Nice looking cakes, bit of a twist on the normal, like cookie bombs and the croissant/donut crossovers.

However, Northampton branch, lifeless, rude "WHO'S NEXT" screaming dullards. No manners, no smiles, so rude to the customer before me and after me - claiming she hadn't paid for the food she was waiting for. Two tills, two staff, queue out the door, but one decides to back the other and stand by the coffee machine instead.

Breakfast sausage bap and a coffee meal "deal" is £7. Laughable.

Cakes in the window are in plastic trays, packed in twos, so theyre not baked/made on site, it's just mass produced delivered stuff. Tastes floury, no actual "cakey" taste to it. At least decant them out of the plastic travel boxes and put them on the display trays!

Won't be back again. Maybe if they had attitude transplants.

Wrong orders, incorrect items, plastic in sandwiches from butter pots! Don’t bother I beg you go ANYWHERE ELSE. Buy a sandwich .. pick up a rock and eat that it’ll be better for you

AVOID If I could give zero stars I would. I got food poisoning from a chicken baguette was really ill for over a month cause of it. I went to the doctors and they gave me antibiotics due to having an infection caused by undercooked chicken

Coffee is awful!! On top of that it's more expensive than Greggs and McDonald's who provide a good cup of coffee for the price.

Having worked for this company, management is terrible, they employ people with no concept of food safety food hygiene SERVICE? food safety compromised! Don’t care attitude as a direct result of how you are treated, sent to multiple stores, which you must pay for, you can’t budget! Thieves constantly raid their shops, not a safe place to work! And on top of all the hard work you do, abused by shop managers with such ego! You will not be happy and it will affect your productivity and health! Do not support these vultures!

Wenzel's is seriously overpriced for the quality of food.

I've been to Wenzel's only a few times and every time I am disappointed. the food lacks flavour. Thier conish pasties lack that spicy-suety punch and their ginger breadmen is overpackaged and bland. I brought thier snowmen cupcakes in december which was just a mint flavour overload.

everytime I felt I paid too much for substandard food.

Thier housestyle and packing is attractive thou however I feel like greggs beats them at everyturn except presentation.

Wenzels Oxford Road, Uxbridge - went today at 12.30pm - Saturday - hardly anything left - no baguettes that we wanted - only ham/cheese or chicken peri period available, no doughnuts, etc - visit was a wasted journey. Staff said no chicken available and said only what's left is available. Disappointed - won't take the chance of going again!