Wenzel's the Bakers Reviews 

First time I have shopped here and really disappointed. I brought a cake and the cake was a little dry and so expensive. Everything in the shop seemed to be double in price compared to other places and I can't see why. The shop looked nice and was clean, that was the only thing. I wouldn't be spending my money here again.

Ordered a Jamaican Pattie today and couldn’t believe how horrible food could be. It was a hard crust incredibly dry tasteless and worse, virtually no filling. Basically disgusting and in edible, ended in bin. I have informed the company of my thoughts. Had so many from different food outlets over the years and even a few from this company previously which all though not as good as a West Indian take away, were certainly acceptable.

I’ve visited many Wenzels locations over the years. But in the last few years this business has now gone totally downhill.
The food is awful & staff are either rude or just have no clue when it comes to customer service.
This is what you get when you hire foreign labour & give no or little training in customer srrvice.
At one time I rated Wenzels highly & the staff were so friendly & interactive but that now all gone.
After my interaction today with Golders Green location in London I will never go back.
Wenzels you should be ashamed.
Food is now disgusting & expensive !!
Goodby

I have been coming to this wenzels in Ruislip Gardens for the past 5 years and always love the team there. They have always been so helpful and lovely.

However something has changed in the last month. The service is the worst. There is one particular employee who is the rudest team member ever serving at the front. I would never name and shame publicly, but she clearly has something going on outside of work or just doesn’t want to be at work. Either way her attitude is terrible.

I try not to complain about service as I appreciate some people may have an “off” day and work in the service sector. However her behaviour is appalling and ongoing. I actually feel uncomfortable going into the shop, which is very sad. I won’t be going in there any time soon!

The store in aylesbury town centre they got have one of the worst personal ever these polish people has no respect mean to customers and delivery drivers i would personally like to complain about the experience i had with them and their shouting i hope their cameras works and get them fired

Our family had a funeral reception in Greenford recently for my mother in law. Logan in the Northolt Wenzels couldn't have done more or being nicer. Thank you so much Logan on behalf of my wife's family for the quality of food and the sensitivity. Highly recommend them.

I’ll never go back to Wenzels as the quality is absolutely terrible and very poor. However, the staff was nice.

I’ll stick to Greggs.

Wenzels could learn from the great quality of Greggs.

Very friendly and helpful staff, food never disappoints. At Christmas the staff were amazing when I asked if they could order me some Christmas gingerbread and they went above and beyond and my kids were so happy. I love and must say I'm probably slightly addicted to their sandwich baggets as I often get one for lunch. This branch is my go to in high wycombe as I can't fault it 😊

Harpenden wenzles, the girl who served us was so miserable .and rude Please give her a day off 😔

St Albans branch. Rude staff, threw my change onto the counter, I think by buying a baguette and not a whole Meal Deal she didn’t like it.
Cheese salad baguette wasn’t good either.
No more Wenzels for me.

The customer service received from a young lad called Hendon @ the greenford station branch was exceptional. Had a total can do attitude and approach. Please feed this back. His colleague could a tips from him.

The staff friendly and very patient

The staff here are awful! The management treat their employees like crap especially the new one L... The nastiest person I've ever met! They ignore when food is out of date, do not throw stuff out the night before . Bully their staff, do not give them their legal breaks. This wenzels in hitchin really needs to be shut down!

My past 4 orders got cancelled for no reason, won't bother to order from them again, not that it matters as it just gets cancelled anyway, terrible service

Ce snack est infect et le mot est faible sans compter les personnes à l'accueil qui sont impolies, on a retrouvé un poil dans un sandwich et ils ont refusé de le croire et ils étaient agressifs !! A FUIR !!!!!

Baguettes used to be £3.75 but over the weekend they’ve shot up to £4.15! A vegan sausage roll was £2.75 (already on the expensive side compared to competitors) and they’ve increased that to £2.90. I cannot believe they’ve inflated their prices like this, what a joke.

prices for susage gone uo pretty silly from £1.65-£1.99 far more then inflation

AR MORE EXPENSIVE THEN GREEGS ALTHOUGH YOU CAN BUY 2 £3.05

Nice bread
Customer service appalling - rude, slow and unprofessional

Was shocked to discover that none of the staff wear gloves, even when making the sandwiches. Reason being is that I caught a bad gastro bug after visiting their local store.
Surely wearing gloves when handling customers' food is ESSENTIAL.
Worst food hygiene. Not sure I will go back now.

Burnt cold half the order messing avoid this place