Wenzel's the Bakers Reviews 

I occasionally buy a sandwich from the St Albans (Chequer Street) branch, and have always asked for lettuce to be added. Today, the person rolled her eyes and huffed when I asked. Apparently Wenzel's now charge 20p for a few pieces of lettuce, bearing in mind the sandwich is already £3.50. I suggest, Ana, if you're going to roll your eyes, you at least do it facing away from the customer. Also bear in mind we, as customers, ultimately pay your wages. It was order 58, if anyone at Wenzels wants to look into it.

I visited the store in Waterlooville, Hampshire for the first time last week. The coffee was ok but we were freezing as their big doors are left open. Anyone else experience similar?
I think we'll carry on with Costa, which is warm and has loo's!!

This bakery 10 years ago was one of the best things ever and now it’s honestly one of the worst and extremely expensive every time I go i spend a fortune don’t enjoy the highly processed food and feel unwell afterwards.

DO NOT ORDER ONLINE FOR STORE DELIVERY - these orders vanish into a black hole you will see other reviews similar. Use Simmons instead if you are local.

I ordered online and the order didn't turn up at the store. Manager gave me other items so we had something at least, very nice and professional of him.

Complained to HQ who look the online order - explained the guy in store was great but that there was still an issue (didnt get what i ordered plus waiting 40 mins).

They offer 20% off my next online order - what a joke. Credit card legal team speaking to them to get me a refund.

When you phone their office no one is there in morning - strange that for a bakery!

I like the consistency of things. Here in west London. The food is either too salty, the tuna or the egg rolls and I eschew from the cakes... way too sugary.
The coffee... for the price... machined. ok. So I only go here for the coffee now. its quick and cheap.

Southbourne/Bournemouth - great products, well prepared and taste good. Staff ? Oh my goodness. The miserable lady who serves is so rude. I had to show her the order on my phone and she insisted it was printed in large scale font to help me . Who has a large scale printer at home these days ? Bizzarre.

Ordered platters, sandwiches, bridge rolls and cakes, for my mum's funeral, ordered well in advance, turned up on day of funeral to collect, Feltham store knew nothing about it, even though I had a confirmation email and order number. Had to quickly find alternate. NOT happy!!!!

October 2 th 2024 so I want in to Wendel bakery at Poole bus station and had 2 cookies for £1.95 and a chicken bake for £2.70 and wow the cookies tasted like they had salt in them and the chicken bake was like half missing and it was like wear the chicken and cream sauce there’s was no chicken chunks all cream sauce so your be batter going to greggs because they have big chunks of chicken and fill was lots of cream sauce and they are only £2 so I think I will be going there for now on 😤🤔

I frequent the store on Chingford Mount; the staff are so friendly and helpful. I have a serious love for the vegan sausage rolls; you should shout about them from the rooftops as they easily beat competitor's efforts. If you ever need a tester to ensure quality, I'll volunteer!

I go there Fridays and Saturdays I went today the brown seed rolls have got shorter my friend have said the same less fillings for the same price the rolls are at least 3 inches shorter not go I went on Friday asked for brown seeded Ham salad roll and a chicken salad brown seeded roll got home to find both were white I do not eat white bread so paid nearly £8 for rolls I can’t eat

Great place

Extremely unpleasant and unprofessional gossipping and swearing whilst customers are in store definitely wouldn't take kids near them using language like they do, disgraceful. I refuse to shop anywhere where the staff use that kind of language in front of customers. Women needs to be FIRED ASAP.

Unacceptable behaviour

Went there today wonderful service by Daniel ans the manager Zhelyo was so so good he was very kind and polite 5 stars for zhelyo and Daniel❤️

Bought a bloomer loaf from South Harrow Wenzels today. Disappointingly it was stale, 100% not freshly baked today. The crust was rock hard and the bread had that familiar day-old taste and texture. Not cheap at £2.50 a loaf so it’s unacceptable to fob off customers with less than fresh goods. I’ve been a regular customer of Wenzels for more than 30 years and this has happened a few times before but I’ve given them the benefit of the doubt. No more. I won’t be shopping there again, it’s Waitrose bread for me from now on. Or Lidl. Even their bread is fresher and just as tasty as Wenzels. I would advise anyone else buying Wenzels bread to give the loaf a good squeeze before handing over your money. Note to Wenzels - your customers CAN tell the difference between fresh and stale bread you know, we’re not peasants! Treat us with some respect.

always buy a loaf on Saturday but for two out of three weeks i have walked out of the shop without purchasing because the bread is simply not baked enough they have obviously expanded the business so swiftly that they are cutting corners on bake times and i speak as a customer who remembers their bread and rolls from thirty years ago when they were magnificent

Very disappointed with Wenzels today. We normally buy their steak slices as a treat, as they are usually tastier, have more steak inside them and are much nicer than those baked by the majority of well known brands. Today, there was a little more than a thin layer of gravy in the six steak slices we bought, which were expensive. In addition, some of the slices looked as if they had been reheated, as the steak gravy had dried out. As a result I will never buy from them again and cannot possibly recommend them. Sometimes trying to cut down to reduce costs will also reduce customers. Very disappointing!

On five occasions they got my order wrong. Their assistants lack listening skills! Once I had to return FOUR TIMES before they got it right. Easily the worst branch in England.

Boiling Hot day so my son Just ordered a strawberry frappe to be delivered as I can’t get to collect , it didn’t come so we called them just to be told the driver has drank it !!!!! And Not sending another one
and to get a refund I have to jump through hoops basically , they take yr money but take no responsibility at all if you don’t get it
So won’t bother with them again
Now Iv read all the other reviews I shouldn’t have anyway!!!!

Lovely staff food great drink lovely frappe yum

For years I've purchased the family's celebration cakes from Wenzel's, but when I went to order a couple of weeks ago, I was advised that Wenzel's no longer do celebration cakes!

Who's heard of bakery that doesn't make cakes?!

Needless to say, after being a customer since the 90's, I feel that Wenzel's have lost their "local bakery" feel by expanding all over the place and I suppose this is what they are now focussing on rather than service.

The prices for bloomer loaves have soared so I rarely go in there now as items are cheaper elsewhere.

Very sad.