Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... Toon meer
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Lees wat reviewers zeggen
Ordered £400 worth of timber on the 17th July. Selected a delivery date of 23rd July (earliest that was available). I emailed to check on the 22nd if the 23rd was going ahead. Revived an e... Toon meer
Can't fault this company at great prices on wood and materials fixings etc great delivery service. Had to ring to add to order customer service was brilliant 5 stars ⭐⭐⭐⭐⭐ will be new supplier of wood... Toon meer
So glad I found Wern-Wood after seeing them advertised on Facebook — their prices are amazing and easily the cheapest around. I called into the shop and the man serving was absolutely brilliant: rea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- Doe-het-zelfzaak
- Tuincentrum
- Hoveniersbenodigdheden winkel
- Multiplexleverancier
- Houtbewerkingsmaterialen winkel
Geschreven door het bedrijf
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Contactgegevens
Wharf Road, SA11 2JX, Neath, Verenigd Koninkrijk
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4,5
Uitstekend
173 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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By far the worst experience with a builders merchant.
By far the worst experience I have ever had with a builders merchant. £450 ordered on April 22nd, after 3 days with no call from Wern Wood I phoned for an update and was told my order would arrive on April 29th. Waited around all day...no delivery. Called first thing the next morning (30th) and was told it was out for delivery, again waited around all day...but, still no delivery. When it finally arrived on the 31st most of the order was incorrect/missing. Sopping wet C16 not C24 as ordered, square edge Siniat plasterboard not the Knauf tapered edge as advertised and ordered, insulation board missing, etc. I'm not sure on the legality of advertising one thing and then supplying another, but, Mason Hawke (director), after blaming his staff for the issues, offered a very weak apology and suggested I source the materials somewhere else after waiting another 5 days for a full refund!
Update 10.05.2025
I feel it is important to update this review with further failings of Wern Wood. No refund has yet been received even though Mason Hawkes stated on the 01.05.2025 it would be made "within" 5 working days.
1 mei 2025
Review zonder uitnodiging
Antwoord van Wern Wood Timber Merchants
Hi Lance,
While we acknowledge there was a genuine issue with a loading error on your order—and we sincerely regret any inconvenience caused—your portrayal of the situation is exaggerated and, unfortunately, misleading.
To address your claims:
The suggestion that I “blamed staff” is entirely false. I took full responsibility during our conversation, explained the situation transparently, and promptly processed a full refund when it became clear you no longer wished to wait for a realistically resolution.
Your omission of key details, such as the fact that our driver went beyond our standard kerbside delivery policy by carrying items to a substantially non-kerbside location, paints an incomplete picture.
Additionally, your refusal to allow the lorry to be reloaded unless a discount was offered created unnecessary complications, making it difficult to resolve the situation amicably.
We take pride in our strong reputation, built on the overwhelmingly positive feedback from our customers. Our reviews speak for themselves, and we work tirelessly to ensure a high standard of service. Constructive criticism is always welcomed, but your approach—consistent with the tone of some of your previous reviews—was unnecessarily combative, which made finding a resolution more challenging.
As a business, we’re proud of our reputation and the relationships we build with customers. In this case, however, it’s clear that continuing any future dealings would not be productive for either party. We wish you the best with your project and any future suppliers you choose to work with.
Regards,
Mason.
Good quality service and materials and…
Good quality service and materials and very friendly service
28 april 2025
Antwoord van Wern Wood Timber Merchants
Hi Sarah,
Thank you so much for your kind words! We're delighted to hear that you were happy with the quality of our materials and service. Providing friendly and reliable service is always our top priority, and it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to helping you with any future projects!
Gazebo project
Ordered a few time from Wern Wood, great service with great quality products. Will be ordering from them again
11 april 2025
Antwoord van Wern Wood Timber Merchants
Hi Gareth
We're thrilled to hear that you've had a great experience with our service and the quality of our products. It’s was a pleasure to help with your projects.
We appreciate your continued trust in Wern-wood and look forward to assisting you again soon
Really helpful staff
Really helpful staff, fast delivery, great delivery driver and good quality products
Will definitely purchase from Wern Wood again...
9 april 2025
Antwoord van Wern Wood Timber Merchants
Hi John
Thank you for your feedback! We're so pleased to hear you found our staff helpful, delivery fast, and products top quality. It’s great to know our delivery driver made a positive impression too!
We really appreciate your support and look forward to your next order.
Top quality wood products
Top quality wood products. Best price around and delivery is quick. Can't fault th3se guys at all
3 april 2025
Antwoord van Wern Wood Timber Merchants
Hi Karen
Thank you for your kind words! We’re so glad you were happy with our prices, service, and delivery. Your support means a lot to us, and we look forward to helping you again soon!
Prompt delivery
Prompt delivery. Very helpful and cheery delivery driver. All round great service
3 april 2025
Antwoord van Wern Wood Timber Merchants
Hi Mark,
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the prompt delivery and that our driver made a great impression. Providing excellent service is always our goal, and your kind words mean a lot to us.
We look forward to serving you again soon!
Unbeatable prices
Unbeatable prices, timber quality was OK. Delivery needs a little attention.
2 april 2025
Antwoord van Wern Wood Timber Merchants
Hi Michael,
Thank you for your feedback! We’re glad to hear you found our prices unbeatable and our timber quality satisfactory. We appreciate your honesty regarding the delivery, and we’ll take your comments on board as we continuously work to improve our service.
Your input is valuable to us, and we hope to have the opportunity to serve you even better in the future!
Antwoord van Wern Wood Timber Merchants
Hi Bianca
Thank you for your kind words! We’re glad you were happy with our customer service and quick delivery. Your support means a lot to us, and we look forward to assisting you again in the future!
Great company to deal with
Great company to deal with. Fantastic range of products and the staff are incredible
1 maart 2025
Review zonder uitnodiging
Antwoord van Wern Wood Timber Merchants
Hi Leah
Thank you so much for choosing Wern-wood again! We value your loyalty and are thrilled to have the opportunity to serve you once more. Your continued trust in us means the world, and we’re committed to ensuring every experience you have with us is exceptional.
Antwoord van Wern Wood Timber Merchants
We’re delighted to hear you were pleased with our service and found our prices great. Your support means so much to us, and we look forward to assisting you again soon!
I placed an order
I placed an order, it turned out it was too far to be delivered, no one told me about it, I found out after a week waiting for delivery! 2 weeks later I'm still waiting for a refund
5 maart 2025
Antwoord van Wern Wood Timber Merchants
Thank you for your feedback. I sincerely apologize for the inconvenience caused by the delay in communication regarding your delivery. I’d like to clarify that your refund was processed shortly after your review was posted.
To maintain the high quality of service we aim to provide, we limit our delivery area to ensure timely and efficient deliveries. Your comments have been noted, and we’ll work on improving our communication to avoid such issues in the future.
Odered twice
Odered twice. Received different size of the posts that i have ordered . Had to spent extra money on tools to cut them .
1 maart 2025
Antwoord van Wern Wood Timber Merchants
Thank you for bringing this to our attention. I apologize for the inconvenience caused by receiving posts of a different size than you ordered. This is not the standard of service we aim to provide, and I understand the frustration of having to spend extra money on tools to resolve the issue.
We’ll be reviewing this internally to ensure such errors don’t happen again in the future. If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out to us directly at 01639 874760
Good timber
Good timber, quick delivery especially with work to finish off, just one point though the delivery charge is high considering that I live just half a mile or so.😡
18 februari 2025
Review zonder uitnodiging
Antwoord van Wern Wood Timber Merchants
Thank you for your feedback and for highlighting the quality of our timber and quick delivery. We’re thrilled we could help you finish off your work efficiently!
Regarding the delivery charge, I completely understand your concern, especially given your proximity. Our delivery charges are based on a standard structure to cover operational costs, including the use of large vehicles and ensuring timely deliveries. That said, I’ll take your feedback on board as we continue to review and improve our services.
good quality timber reasonably priced
good quality timber reasonably priced, delivered on time and friendly customer service from Mason and Tony.
6 februari 2025
Antwoord van Wern Wood Timber Merchants
We’re thrilled to hear you were happy with the quality of our timber, pricing, and on-time delivery. It’s great to know that both Tony and I could provide the friendly customer service you deserve.
We truly appreciate your support and look forward to assisting you again in the future!
Great service and great price
Simple and easy ordering and quick and efficient delivery. Price was really competitive too. Will definitely use again and recommend.
6 februari 2025
Staff always helpful and a great range…
Staff always helpful and a great range of timber
17 januari 2025
Prompt delivery, great price, brilliant service
Prompt delivery, really polite customer service and amazing at adding extras to my order after it had been processed online. Competitive prices and a great overall experience!
11 oktober 2024
Review zonder uitnodiging
Good service competitive prices
Good service competitive prices. Quality of wood excellent. Have used several times for garden project.
4 september 2024
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