Delivery was fast, gave me the option off where to leave eg. Safe place, porch ect. Was delivered within the time slot. Wall paper matches perfectly all on all brilliant service.
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Lees wat reviewers zeggen
Excellent service. Wallpaper was so well packed there was no way it could possibly have been damaged.
Could not fulfill the order, took too long to arrive (over a week) Said it would arrive Friday but did not arrive till Monday Product was ok, however I also ordered the some from Amazon and they wh... Toon meer
Bedrijf heeft geantwoord
West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.
Contactgegevens
13 Saint James Road, NN18 8AL, Corby, Verenigd Koninkrijk
- 01536205105
- westenddiy@hotmail.com
- westenddiy.co.uk
4,6
Uitstekend
211 reviews
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Brilliant
Brilliant! Placed my order and it was personally delivered within a few days, by a really nice young lad. Thanks West End DIY. Great service
18 april 2026
Antwoord van West End Diy
Thank you very much for your review!
I'm glad you had a good experience with us and if you ever need anything from us again future wise, we are more than happy to deliver to you again!
Antwoord van West End Diy
Thank you for your complimentary review about our delivery and packaging, we really appreciate this!
I received an email telling me what I…
I received an email telling me what I had ordered and when it was due for delivery. My order arrived on the correct day, checked my name and that it was expected, then put where I wanted it. Very quick and professional. Well done.
18 april 2026
Antwoord van West End Diy
Thank you for your kind and detailed review!
We are glad you are satisfied with our service!
Ordered 3 rolls wallpaper on Friday
Ordered 3 rolls wallpaper on Friday, kept informed ref processing of order. Delivered in two business days, informing me of delivery window. Very efficiently dealt with.
17 april 2026
Antwoord van West End Diy
Thank you very much for your review!
We are glad you were satisfied with our service and kept up to date throughout the process.
We look forward to hopefully seeing you with us again in the future!
Antwoord van West End Diy
Thank you for your review about our quick delivery!
Great service
Great price. Cheaper than the mainstream companies. Very speedy delivery and very well packaged. So much care in protecting the item, very impressed.
12 april 2026
Antwoord van West End Diy
Thank you very much for your detailed and complimentary review!
We really appreciate the kind words and we try our best in terms of packaging especially contents like paint, as we know some couriers can be a bit harsh when handling parcels.
We hopefully look forward to seeing you shop with us again in the future!
Everything was great.
Everything was great.. not so great was the wait from the post office for the delivery of the sample !!
11 april 2026
Antwoord van West End Diy
Thank you for your review!
Apologies in the delay in receiving your wallpaper sample, this was taken up with Royal Mail as this isn't the first time this has happened, but happy you have received this in the end.
Good communication and quick delivery…
Good communication and quick delivery times. The paint was also the cheapest I could find.
11 april 2026
Antwoord van West End Diy
Thank you for your complimentary review, we are glad you are satisfied with our service and our cheap paint!
Item was showing as in Stock,,
Item was showing as in Stock,,, I ordered the item and paid was then sent an email saying it was out of stock and will have to wait until it’s back in stock,,!!! Had I known that I wouldn’t have paid !!!
10 april 2026
Antwoord van West End Diy
Thank you for your review and apologies in the delay in seeing this.
Apologies for the confusion stated on our website, the product you ordered was required to be ordered in via our wholesalers, who were indeed showing stock of this and I base my stock levels off their site on certain products I have to order in through them.
Unfortunately, on this occasion their stock levels were wrong and they were out of stock, which also meant my stock levels were also wrong for this so I do apologise.
Glad we could get this resolved for you either way.
Antwoord van West End Diy
Thank you for your review!
Antwoord van West End Diy
Thank you for your review!
Extremely helpful staff who went above…
Extremely helpful staff who went above and beyond. Particularly the warehouse staff
2 april 2026
Antwoord van West End Diy
Thank you very much for your kind review!
Absolutely brilliant experience
Absolutely brilliant experience , order Thursday morning and an employee of west end diy rung me to confirm my order within 30 minutes and I received the bench the next door, excellent customer service , might order another and will definitely use this shop again
9 april 2026
Antwoord van West End Diy
Thank you for your detailed experience whilst shopping with us!
I'm glad you are satisfied with our service and our speedy deliveries, we look forward to seeing you sometime in the future again!
Excellent Service.
Very helpful, my order arrived when it was supposed to. Taped up so no leakage. Excellent service, would highly recommend.
30 maart 2026
Antwoord van West End Diy
Thank you very much for your detailed review about your experience with us.
Glad we were able to leave you satisfied and thank you for the recommendation!
Antwoord van West End Diy
Thank you very much for your kind review!
They cancelled my order and never…
They cancelled my order and never shipped it . Didn't give me any information. Very disappointing
30 maart 2026
Antwoord van West End Diy
Thank you for your review.
I'm not too sure if you may have seen but I emailed you on the 31/03/26 regarding the issue with your order and the reason as to why we were unable to fulfil your order, but this may have fell into your junk folder or may have got lost in the mail.
If you could, please try seek the email I sent on said date, and that should inform you the reason as to why we had to cancel your order.
Apologies if it felt like you were refunded and cancelled without reason, that is something we would never do.
Many Thanks,
Online Team.
Antwoord van West End Diy
Thank you very much for your complimentary review!
Antwoord van West End Diy
Thank you for your complimentary review, this is much appreciated and we hope to see you again with us!
My 2.5L container of dulux paint was…
My 2.5L container of dulux paint was split and leaking on delivery. Sent 2 emails with photos and phoned and left a message with a sales advisor with my telephone number for a call back, but after 2 weeks no one tried to call or email me to rectify the situation. Very disappointing and will not use again.
After reading this reply I have found your email, however not sure why you did not leave me a voice message- I have no record of your call. It would have been easier. Thanks
25 maart 2026
Antwoord van West End Diy
Hello,
Thank you for your review.
Apologies that you had received your paint in a bad manner, this was taken up with our courier service who had delivered this item to you.
In terms of the reply as promised, I had emailed you twice regarding this situation, but it may have fell into your junk folder if you haven't seen it.
I also tried to call your number but it went straight to voicemail.
If by any chance you see this reply on Trust Pilot, please try find our emails sent and we can fix this issue for you, or please contact us again.
Many Thanks,
WEST END DIY
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