Western Cars & Taxis Reviews 

The nicest man ever, lovely lovely chat and funniest guy i’ve ever spoken to. will see him again. LOVED SO MUCH !!! xx

- Jemima xx

Simon was lovely and respectful.

Such great service. My taxi journey with Marietta was a lovely start to my holiday. Super clean, comfy car and a lovely atmosphere. Thanks so much, will absolutely recommend Western Cars to anyone looking for a reliable and friendly taxi service.

Great service! The driver was very friendly, polite and professional. The journey was smooth and comfortable. Really happy with the service and would definitely use it again. Highly recommended!

Amazing, professional service and spotlessly clean Mercedes, Simon was funny and friendly. Highly recommend.

Great service as always. Called when through customs at Gatwick and car was waiting for us. Highly recommended, reliable service.

Simon driver (453) insured I did not miss my flight by waiting a little bit longer for me - I had slept through my alarm and things could have been so much worse.

A true Knight in shining armour - his vehicle. Thank you 😊

I had the most wonderful experience with Western Cars in the early hours this morning. Simon (driver no 453) picked me up from Gatwick Airport at the North Terminal at 2.30am. He rung me to ensure I was ready to be picked up. He arrived in a glistening black Mercedes.

Simon was so engaging with me, it felt like I'd known him ages and felt very safe in his car both from how he drove and the I was a female travelling by myself.

It was a breath of fresh air to have such exceptional service.

The journey was over far too quickly, he's definitely in the top 3 drivers in Western cars and I'm a regular customer.

The trip was a breeze and totally delightful.

Great pick up from LHR - pick up instructions were very clear and waiting time was very short. Morietta was really lovely and made the journey very pleasant.

Marietta was a great driver. Very nice, very smooth, very comfortable driving. Thoroughly recommend

Western Cars were absolutely amazing and very on time. Their communication is perfect and were super helpful and understanding in helping me book two taxis. Not only are they reliable but flexible. Thank you so much I will definitely be using their taxi service again!!

Unpleasant driver , 0 social pleasantries , but more importantly aggressive driver, too fast & impatient , nearly got hit by truck 2 mins from home . Not a pleasant ride at all . Gets a star for being on time , and nice car .

BEWARE OF OVERCHARGING.
Quoted £47. Paid online before the driver arrived.Charged £56.
Overcharged £9.

UPDATE. Subsequent to this review, I was contacted by Sham, Client Liaisons Manager who has now explained, apologised and refunded the £9 difference. Thankyou.

Turned up 10 mins late. Driver polite and apologised, HOWEVER, the price he charged was over a third more than I was quoted by the taxi firm
when booking. I would avoid using again for this reason.

Driver #319 was very polite, a very clean car and drove safely. Highly recommended.

Mark S

I was extremely disappointed with the service from Western Cars. I booked and paid for my taxi days in advance, yet it arrived 40 minutes late.

What frustrated me most was the repeated dishonesty. At the agreed pickup time, I called to check everything was on track and was told the driver was “three minutes away.” Ten minutes later, I called again and was told he was “five minutes away.” After another ten minutes, the driver finally admitted he was actually travelling from Shoreham to pick me up in Brighton and was still at least 15 minutes away.

I then contacted the office, who said they would speak to the driver and call me back. They never did.

To make matters worse, once I was finally picked up, the driver sped dangerously along country roads, turning an already stressful experience into an unsettling one.

I would not recommend Western Cars and will certainly not be using them again.

Most reputable companies Western cars are very consistent for airport transfers to Gatwick, short trips around town, or pre-booked rides for work/date nights.
Nice taxi company.

Best taxi service provider in this area, used them for my airport journey. Booking system is very easy , driver was polite and price was very reasonable, Highly recommend!!

always use this service because they arrive on time, they helped with my wheelchair and were very friendly. The car was also very clean and smelt nice which was key for me and my preferences. He dropped me off and then picked me back up afterwards and both journeys were pleasant. Thank you :-)

I use Western Cars regularly and particularly Driver 121. Highly recommended! Friendly, courteous and on time.