Terrible
Terrible , sent out the wrong products which we weren’t able to return. Very expensive mistake.
3 november 2026
Review zonder uitnodiging
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3,0
Gemiddeld
8 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Haven’t gotten a recipe email from the…
Haven’t gotten a recipe email from the company for a purchase …I have been charged $560 more than I purchased.. not response on trying to contact the wigs toy company! 🙆🏼♀️🙆🏼♀️
24 oktober 2026
Review zonder uitnodiging
Antwoord van Wiggostoyfactory
Hi Scott,
Thank you for bringing this to our attention. I'm sorry to hear about your concerns regarding your order and the amount charged.
I've personally checked our order records and unfortunately cannot locate any purchases under the name Scott May.
We take matters like this very seriously and would appreciate the opportunity to investigate further.
Could you please contact us directly with the email address used when placing your order, along with any order confirmation or transaction details you may have?
Please be assured that we are more than happy to investigate any incorrect charges and resolve the matter if the purchase was made through our store.
We look forward to hearing from you so we can get to the bottom of this.
Exceptional customer service
Exceptional customer service. Ordered 2 items ( Christmas & Birthday presents) and on checking said that they had been returned. Sent an email enquiring as to why. Received a prompt reply and explanation as to why. Refund was issued and left it at that.
Imagine my surprise when I got a delivery in the middle of the next week. Opened it, and it was my I order I was refunded for.
I was extremely happy and impressed with the exceptional customer service (that extra mile) that I was compelled to send Andrew an email informing him that I had received my order. I asked for his banking details so I could pay him. The reply I got was a total game changer to say the least. Consider it a Christmas gift was his reply. BEST EVER CUSTOMER SERVICE I HAVE EXPERIENCED ONLINE!!!!
Keep it up Andrew. (Wiggo’s Toy Factory)
28 oktober 2026
Review zonder uitnodiging
Antwoord van Wiggostoyfactory
Wow, thank you so much for taking the time to leave such a lovely review! ❤️
Reading feedback like this genuinely makes my day!
As a small Australian-owned business, customer satisfaction means everything to us. Things don't always go perfectly, especially when it comes to shipping, but I always try my best to make things right.
Your honesty in reaching out to let me know the order had arrived, even after receiving your refund, really meant a lot to me. It was such a kind gesture, and I was more than happy for you to keep the toys as a little Christmas gift from us! 🎄
I hope the Christmas and birthday presents bring plenty of smiles and happiness!
Thank you again for your kindness, honesty and support.
If I could give a minus 1 review I…
**Note, we didn't receive ANY EMAIL INSTRUCTIONS. We requested them and a mailed copy and got NOTHING after two months waiting. Now they have the cheek to say they did send instructions! Wiggos, trying to excuse poor service and products by blaming customers is even further poor form. If I thought asking for a refund would get us anywhere I would, but as they blocked ability to message, thus making us leave a review to get any response, I highly doubt it.**
If I could give a minus 1 review I would. Excavator toys took ages to arrive, and when they did the instructions were in Chinese!
Great for Chinese folk, not so good for those who don't speak it.
I repeatedly contacted the company, only to be rebuked and dismissed as they were "a small family run Australian business" and apparently asking for readable instructions to be supplied with the toys was unreasonable!
After much to and fro, I was promised they would mail copies out. That was two months ago!
Now I find I can no longer contact the company!
Really annoyed, the toys are poor quality and were not cheap.
Just don't buy from these people would be my strong advice.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Wiggostoyfactory
Hi Sharon,
We’re genuinely sorry to hear about your disappointment and frustration with your experience.
We understand your concerns regarding the instructions, and we agree that customers should receive clear, easy-to-understand instructions with their products.
As discussed in our previous correspondence, we did provide a copy of the English instructions via email. However, we understand that you were unhappy with this solution and had requested physical copies instead.
As a small, family-run Australian business, we take customer feedback seriously and are continually working with our suppliers to improve our products, packaging and instructions.
We’re sorry that your experience hasn’t met your expectations. We never want our customers to feel dismissed or unheard, and we appreciate you taking the time to share your feedback.
The products arrived in good time but…
The products arrived in good time but to advertise yourself as an Australian owned business and product arrived with Asian instruction and Asian writing over the box. I very much doubt these are Australian made.
No English instructions at all !!
23 oktober 2026
Review zonder uitnodiging
Antwoord van Wiggostoyfactory
Hi Janeen,
Thank you for taking the time to leave your feedback. We're glad to hear your order arrived promptly!
We are proudly an Australian-owned and operated small business, however, our products are manufactured overseas. We certainly don't intend to give the impression that they are Australian-made, and we apologise for any confusion.
We're also sorry that your product arrived with instructions that weren't in English. We completely understand how frustrating this would be, and it's something we're working with our suppliers to improve.
I've personally sent you an email with the English instructions so you can get everything up and running.
We really appreciate your feedback and your support of our small Australian business.
If you sell toys in America, have English instruction
I was so excited to give our grandson the simulated excavator and dump truck, but sooo disappointed that the instructions only came in Chinese print.If you’re going to sell your toys to Americans, you should have the instructions printed in English. Extremely disappointed that I bought these from your company.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Wiggostoyfactory
Hi, we're really sorry to hear about your disappointment, especially when you were so excited to give these toys to your grandson!
We completely understand your frustration, and you're absolutely right that English instructions should be provided for our customers.
We've sent you an email with the English instructions to help get everything up and running.
We genuinely appreciate your feedback and will be working with our supplier to improve this moving forward.
We hope your grandson absolutely loves his new construction toys!
Kind regards,
Would highly recommend this store!
Would highly recommend this store!
The order arrived promptly and my kids can't stop playing with the toys all day long. Will for sure purchase some more products
6 augustus 2026
Review zonder uitnodiging
Antwoord van Wiggostoyfactory
Thanks John! Appreciate the kind words
My son and Husband love the mini…
My son and Husband love the mini construction vehicles!
27 maart 2026
Review zonder uitnodiging
Antwoord van Wiggostoyfactory
Thanks Jenny! I’m glad your family enjoy the toys as much as we do
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