No jargon. Questions clearly stated Able to take my time completing form. Not rushed to sign until I am ready. Forms relating to health and property powers of attorney explicit so that chosen individu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It was extremely well executed. The staff we had for witnesses, were excellent at walking us thru the online signing process. Especially since I am technology challenged!!!! It was very easy filling... Toon meer
Bedrijf heeft geantwoord
It is not a matter of what went wrong, it is a matter of marketing overkill. I am working through creating a will on my own timeline and I find the constant presence of irrelevant Willful prompts in... Toon meer
Bedrijf heeft geantwoord
I am an older person and I hate that AI is used in everything but I have to admit I used it on your site and I got answers that were very helpful and if I couldn't figure it out they kept trying so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Willful is an online tool that helps Canadians create legal estate planning documents such as their Last Will and Testament, Living Wills and Power of Attorney Documents or Personal Directives. Designed with the user experience in mind, Willful offers step-by-step guidance to create fully legal documents at a fraction of the cost and time spent with a lawyer. Willful customers can come back to their dashboard to update and edit at any time. More than half of Canadian adults do not have a Will. Willful is on a mission to make the end-of-life planning easy and accessible to shrink this number down to zero. Because every adult needs a will. Address listed is our operational headquarters. Please note we are not a law firm.
Willful - Easy Online Wills
Geschreven door het bedrijf
- Create a legal will in 20 minutes online
- Online Wills, Your Way. Easily Update Your Will Anytime.
Easy updates, anytime.
Easy updates, anytime.
Easily update your will anytime, so your estate plan can change as your life does!
Contactgegevens
488 Wellington Street West, M5V 1E9, Toronto, Canada
- 1-(888)-213-0516
- support@willful.co
- willful.co
4,4
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I have asked twice if I can speak to…
I have asked twice if I can speak to someone about what I bought and have not heard from anyone or even gotten an email.
27 december 2025
Antwoord van Willful
Hi Dawn,
We're really sorry to hear this and appreciate you bringing it to our attention.
We’ve checked our system and weren’t able to find any emails or messages from you — it’s possible that the request may have come from a different email address or didn’t come through properly.
We’d love to help and make this right. Please feel free to reach out to us directly at hello@willful.co, and our team will be happy to assist you as soon as possible.
Thank you again for your feedback, and we hope to hear from you soon.
Easy to use
Easy to use
Clear and concise step by step instructions
Happy with final results
24 oktober 2025
Antwoord van Willful
Thank you so much for the wonderful review! We're thrilled to hear that you found the platform easy to use and that the step-by-step instructions were clear and helpful. We're glad you're happy with your final documents — that’s exactly what we aim for! If you ever need anything down the road, we’re here to help.
쉽고 간편하게 시간절약 할 수 잇어서 좋앗다.
25 december 2025
Antwoord van Willful
Thank you so much for the kind review! We're so glad to hear that you found the process easy and time-saving. If you ever have any questions or need support in the future, we're here to help! 😊
Easy to use at first
Easy to use at first. Instructions became increasingly more difficult. Deterred me from completing steps.
9 december 2025
Antwoord van Willful
Hi Craig,
Thank you for taking the time to share your feedback — we really appreciate it.
I’m sorry to hear that the experience became more difficult as you progressed. That’s certainly not what we aim for, and we know estate planning can feel overwhelming at times. We’re always working to make our platform as clear and user-friendly as possible, so your comments are helpful.
If you’re open to it, we’d love the chance to better understand where things got confusing and help you complete your documents. Feel free to reach out to our team anytime — we’re here to support you.
Thank you again for trying Willful and for your honest feedback.
Antwoord van Willful
Thanks so much for your feedback! We’re glad to hear you found the website easy to use and intuitive—that’s exactly what we aim for. If there’s anything we can do to make your experience a full 5 stars, feel free to let us know. We're always here to help!
Seamless
It was a seamless experience from start to finish. They made the process very clear and gave excellent direction. It was very cost effective as well. Customer service was also excellent.
15 december 2025
Antwoord van Willful
Thank you so much for your kind words! We're so glad to hear the experience felt seamless and clear, and that you found value in both the service and support.
We’re always here to help!
The agents patience with me .
23 juni 2025
Antwoord van Willful
Thank you so much for the kind review! We're really glad to hear that our team’s patience made a difference in your experience. We're always here to support you every step of the way.
Please don’t hesitate to reach out if you have any other questions!
Hidden costs at the end (revised)
Setting up the will was easy. The price for the wills was reasonable... until we completed the will and found out that there was an additional $70 to print both wills for signatures. (I have learned that the $70 is only applicable when having the company print and mail the will to me.)
11 december 2025
Antwoord van Willful
Thanks so much for your feedback—we’re really glad to hear that setting up your will was easy and that you found the pricing reasonable.
Just to clarify: the $70 printing and shipping fee is completely optional. You absolutely don’t need to pay anything extra to finalize your documents. Most of our customers simply download their documents and print them at home, at a local Staples, or even at a public library—whatever works best for you.
We truly appreciate you taking the time to share your experience, and if there’s anything we can do to help further, we’re here for you.
Please don’t hesitate to reach out if you have any other questions!
Fast and easy
Creating a will with Willful was so easy! Very straightforward and quick. Glad I finally went ahead with it!
19 november 2025
Antwoord van Willful
Thank you so much for your kind words! We’re thrilled to hear that creating your will with Willful was easy and straightforward. We're glad you took that important step—and we're here if you ever need anything down the road.
In printing out the Will
In printing out the Will, I was unable to access the program it was in, in order to have page breaks in the appropriate places, leaving one paragraph on one page alone. The Will looked very unprofessional.
18 november 2025
Antwoord van Willful
Thank you for sharing your feedback, and I’m really sorry to hear about your experience.
We understand how important it is for your documents to look polished and professional, especially something as meaningful as a will. While our documents are designed to meet legal requirements, we know layout matters too—and we appreciate you bringing this to our attention.
Our team is continuously working to improve the user experience, including formatting and print layout, so this kind of feedback is incredibly helpful.
If you’re open to it, we’d love the chance to make things right—please feel free to reach out to our team and we’ll be happy to help.
Thank you again for your feedback.
Ours was a simple will, both parties the same information
Much easier than expected, clear, simple instructions. The independent reviews I checked before subscribing were born out by our actual experience. I appreciated the follow up, reminders to get the documents witnessed.
28 november 2025
Antwoord van Willful
Thanks so much for your kind words! We’re so glad to hear that you found the process clear and straightforward—and that the experience lived up to what you’d read in reviews. Our goal is to make estate planning feel approachable, so it means a lot to know the reminders and follow-ups were helpful. Thanks again for choosing Willful!
The screen layout and menu's are good
The screen layout and menu's are good. I liked the Asset List feature. Had to go to my AI to ask how to set up spouse in family plan but once her account set up no problem.
I was going to assign percentages to the contingent beneficiaries but program only allows equal shares. I need to figure out a workaround on this.
6 november 2025
Antwoord van Willful
Hi Brock,
Thank you for taking the time to leave a review and share your experience—we really appreciate the feedback.
We’re glad to hear that you found the screen layout and Asset List feature helpful, and that your spouse’s account setup went smoothly in the end. We know there can be a learning curve, and your note about needing to ask your AI is helpful for us to consider as we continue improving clarity in the Family Plan setup process.
As for the contingent beneficiaries, you’re absolutely right—currently, our platform only supports assigning equal shares. There isn’t a workaround available right now, but this is a known limitation and something our team is actively working on. We’re aiming to offer more flexibility in the future so that customers like you can reflect their wishes more precisely.
Thanks again for your honest review—it helps us build a better experience.
Please don’t hesitate to reach out if you have any other questions.
A very pleased customer.
These wills are very easy to make. I am more than pleased with the product and finished result.
5 december 2025
Antwoord van Willful
Hi Donald,
Thank you for your lovely review! We're so glad to hear the process was easy for you and that you're happy with the final documents. We're grateful you chose Willful, and we're always here if you need anything down the road.
- The Willful Team
Antwoord van Willful
Thank you for the kind review, Paul. Congratulations on checking this off your to-do list. Cheers from Team Willful
Antwoord van Willful
Thanks so much for the 5-star review! We're so glad to hear it was quick and easy for you—that's exactly what we aim for.
Great people
1 december 2025
Antwoord van Willful
Thank you for the kind review, Charlie. Congratulations on checking this off your to-do list. Cheers from Team Willful
Easy user friendly tools
24 november 2025
Antwoord van Willful
Thanks so much for the kind words! We’re so glad to hear you found the tools easy and user-friendly — that’s exactly what we aim for.
The documents are not well organized on…
The documents are not well organized on the site. It is hard to figure out where the secondary docs are such as the power of attorney etc... they should all be in one spot on one page or combined into one will document. Also, the docs are not consistent with page numbers and some don't have titles on the initial box's etc..... other than that a pretty good experience.
29 november 2025
Antwoord van Willful
Thanks so much for sharing your feedback — we really appreciate you taking the time to let us know about your experience.
You're absolutely right that the documents are provided separately, and that’s intentional. Each one serves a different legal purpose: your will outlines how your assets will be distributed and who’s responsible for carrying out your wishes, while documents like power of attorney for property and personal care come into effect while you're still alive, if you're unable to make decisions for yourself. Because of these distinct roles, they’re kept as separate documents rather than combined into one.
That said, we know the experience could feel more seamless — especially when downloading and organizing your files — and your comments about layout and document structure (like page numbers and headers) are really helpful. We're actively working on ways to make things more intuitive and clear for our users, so this kind of feedback goes a long way in helping us improve.
We’re glad to hear the overall experience was a good one, and if there’s anything else you’d like to share or need help with, please don’t hesitate to reach out.
Great
It was easy and straightforward. I’m glad that I was able to write my will quickly.
29 november 2025
Antwoord van Willful
Thanks so much for the kind words! We're so glad to hear the process felt easy and straightforward for you—and congratulations on getting your will done!
The process is simplified from having…
The process is simplified from having to involve a Lawyer. It's easy and quick.
I'm glad it is done.
22 november 2025
Antwoord van Willful
Thanks so much for sharing! We're so glad to hear you found the process quick and straightforward—taking that step without involving a lawyer can feel like a big relief. Congrats on getting it done!
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