Wine Enthusiast Reviews 311

These Vienna wine glasses are well priced. We ordered two different styles. They arrived quickly, & they were carefully & attractively packaged. We’re very pleased.

I was able to secure the item and it shipped almost immediately.

I saw something I liked, so I called customers service. I asked for a staff member who had assisted me before. And he made it happen.

The item was not as advertised RT used and there was no means of returning it

Your shipping/packing is horrendous. I’m shocked nothing broke or was damaged!! I purchased an expensive gift and am embarrassed to present it the way it was boxed, all disheveled and torn - styrofoam looks like it was played with by a dog! VERY poor coming from a company I expect to be as polished and quality conscious through delivery to your customers.

When I received my package, it was badly damaged with exposed packing material and it appeared that FedEx had wrapped tape around over half of the package to hold it together. I wrote to Wine Enthusiast three times so far without any response regarding the damage and a desire to return for a full refund. Two weeks later and I'm still waiting...

Delivery partner is terrible. Cancellations 2 weeks in a row. Terrible sms platform for confirmation. 5x daily calls for confirmation after confirming !

I placed an order and received it. Unfortunately, I need to return, and getting someone to answer a phone call or even use the chat feature is impossible. I have called my bank and disputed the charge, so I am sure that will get some results!!

John B; since you are the head of customer service, maybe you can reach out to me directly to get my situation fixed. I have purchased 3 Eurocave Revelation L units. I started having humidity issues almost immediately. When I reach out to WE, I was told how to recalibrate and reset on three different occasions. None of that worked and so one of the technicians that I spoke with put in a service order to replace the controller board and sensor cable. All three were replaced by a contracted technician but that didn't solve the problem. I've been in contact with WE now for at least five calls along with the technician to get this resolved. I was told that they were going to replace the units, but that management would have to reach out to me. No one has ever called and calling into WE is a losing battle since you have to wait at least an hour or longer before anyone will answer.

These units are suppose to be the best you can buy or at least highly rated. I just want to get this situation resolved as I have just over 400 bottles that are moulding or have label damage / labels falling off. I've tried to be patient, but just want to get a resolution or get rid of these things.

Rescheduled late delivery. Non helpful customer service. This may be last time I order from them.

Received replacement door for my Eurocave Pure cooler and the seal surface has a spot where it will not seal. Cooler is working would just like the rubber seal to be better and more uniform. Maybe was packed too tightly and created a small indentation. Overall door was easy to replace

I ordered a EuroCave Revelation L double unit on October 30, 2025. I was told by the sales rep that ordering it then would ensure it arrived before Thanksgiving. I was having construction done for the units and had floor and wall protection down for the delivery. The first issues was they shipped the units separately so I had to coordinate with two delivery companies. I paid for White Glove Delivery. The first unit arrived before Thanksgiving as intended. The delivery company unboxed it and put it near where I wanted it, no measuring to insure proper placement. They then didnt take any of the protective elements out of the unit and told me not to plug it in for 48 hours so I dont know if it works. The second delivery company has had the unit for 2 weeks and has yet to schedule the delivery, whenever I reach out to them they reply "thanking me for my patience." I have told them multiple times I am out of patience. When I reach out to Wine Enthusiast customer service I get no response. I would NEVER do business with these people again and wish I could unwind this transaction.

UPDATE DECEMBER 22, 2025
I finally got a hold of Liz a Supervisor in their Transit and Delivery Team. She apologized for the challenges in coordinating both deliveries and the fact that the units were shipped separately. She got on the phone with the second delivery company and scheduled the delivery and then hired a technician to come to our house to setup the units and get them operational. As of Saturday this work is all done and the units are ready to go. I commend Liz and her team for recognizing our experience was less than optimal and for taking charge and making it right. Based on their their response I am upgrading their rating to 4 stars.

The product was defective, however, WE was very responsive and a new one is on the way. Assuming everything goes as planned we are satisfied. We do feel the product should have been. inspected before it was delivered

This company is probably ok to buy a bottle of wine from but if you’re looking for a larger purchase like wine storage or furniture you should look for a different retailer. I’ve now waited 9 months for a wine rack that I was told would take 3 months to get. I’ve called the company 6 times and spoke with 5 different people all very nice all equally perplexed where my wine rack could be and all never called or emailed me back. No one from WE has ever responded. When it comes to WE it’s definitely BUYER BEWARE!

I ordered a wine rack with display that I had to put together. I am handy so I didn't think it should be a problem. I placed the order, followed it on the shippers tracking site, and then it arrived. FANTASTIC! I opened it up, read the directions and started checking the included pieces to the instructions. OOPS! There were 7 pieces missing. I called Wine Enthusiest and spoke to Adam. He could not have been more helpful. FANTASTIC! He had a new rack sent and it arrived even quicker than the first. WOW! I checked the pieces again and they all were there. I started assembling the wine rack and was done in about an hour with my electric screwdriver. Stood it up, loaded my wine and smiled 😃. My wife and kids looked at the rack the following day and said why didn't you get this sooner. LOVE IT and highly recommend the Wine Rack with Display.

Phone reps were very helpful
My 14 year old wine cooler died so needed a new one
I ordered one and the following day changed to larger one
The rep cancelled the first one and waived re stocking charges
Very happy with service

He was easy to understand and my order was placed quickly.

Wine Enthusiast kept me updated and informed on the progress of the order and when to expect delivery. What a help for planning on this end!
The delivery men were extremely courteous and neat. They picked up all packaging leaving no work for us.

We were told the item was in stock and it was not. We had to wait an extremely long time for our product. Then the shipping company was horrible to work with.

Very easy transition as I bought a 155 bottle wine refrigerator. The white glove delivery was prompt and easy.