Win Rent Reviews 203

Far pagare quasi 80€ per aver lasciato la macchina quasi piena (saranno mancati un paio di litri forse) voi come lo chiamate??? Poi vorrei sapere come applicate le penali??come controllare gli importi addebitati??

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Zizioli Fausto

Me llegó un mail donde me informan de una posible multa por el valor de 40e. quisiera saber el motivo 52- F.C.I.ai sensi dell'art. 15 Dpr 633/72 /not subject to vat. gracias

Rented at Ciampino, good car, professional helpful service. A lot of people complain about insurance costs. Unlike many car hire companies you can buy fully comprehensive insurance with zero excess on the winrent website. I would recommend renting that way as there will be no surprises. No car hire business would be able to operate if they really charged the customers 6 pounds a day although you can find these prices on comparison sites.

We arrived at Milan airport and had booked a car with Winrent. It wasn't easy to locate the office and the staff weren't too professional, but we accepted that this was the shortcoming of a low cost budget car rental company. We pre-paid for a 4 day rental, but was offered an insurance to cover the excess of £900, which we opted to NOT take since the insurance offered was £75, a large percentage of what we paid for the rental. We had no problems with the car and returned it. However, on return to the UK we received the invoice where they had deducted the insurance we didnt want. Despite querying this with them they would not refund us, so we have been £75 out of pocket. The problem here is to deal with this company from the UK. RECOMMENDATION: GO WITH A REPUTABLE COMPANY. DON'T GO WITH WINRENT. THE GENERAL CONSENSUS OF LOW RATING IS CORRECT!!

No contratéis nada con esta empresa. El trato del personal fue nefasto...a cada cual mas borde...El premio a la persona mas borde fue a la señora del aeropuerto de Milan-Malpensa que nos dijo a la cara que eramos unos inútiles, al final no nos dio la indicaciones de donde dejar el coche y estuvimos dando vueltas por todo el aeropuerto hasta que un empleado de seguridad nos indico muy amablemente donde dejar el coche. El coche que contratamos no lo tuvimos y nos dieron otro que ellos estimaron oportuno....Para eso no deis la opcion a elegir coche. Y el remate es que cuando cogimos el coche estaba sucio por dentro y con un dedo de polvo y barro por fuera. Si quereis alquilar un coche iros a otra empresa que no sea esta.

Worst company ever!!!!!!!!!!!!!! I rented a car in Palermo, Italy for WinRent Italy in July 2018, everything went well. We paid for everything and left the car with no problems or damages. I also recieved a reciept for everything leaving a OK as the manager checked the car for damages.

Now 4 month later in november 2018 the company accuses me for violation of the car and sending me an invoice of a fine 40 Euro, although I have recieved an OK of the manager and I have the reciept.

I am sad to say that a big car rental company like Win Rent do not have any good customer service. I will never recommend anyone for this bogus company.

// Unsatisfied customer

Hicimos una reserva con Winrent para dos días en Italia, recogida en Milán y entrega en Bérgamo. El primer problema ya llegó cuando no sentregaron un coche de menor categoría que el solicitado. Unas semanas más tarde nos llega un mail diciendo que el coche tenía unos rascazos que nosotros no habíamos hecho. Cuando recogimos el coche la chica ya nos dijo que tenía una abolladura en la parte que ahora nos reclaman. Nos cobran un cargo de 194 euros por estos daños. Cuando vemos las propiedades de la foto que nos mandan vemos que está sacada el día 16 de octubre a las cuatro de la tarde, cuando nosotros lo habíamos entregado el 14 de octubre a las 8 de la mañana. Por lo que leo en esta página, es algo que suelen hacer a menudo. Son unos estafadores

Esperienza super positiva presso il winrent dell'aeroporto di Treviso. Giacomo è stato molto disponibile e garbato, inoltre sempre pronto a dare consigli e aiutarti. Noleggeró sempre da loro.

Son unos chorros cobran 74 euros por entregar el auto en otra cuidad aún dentro del mismo país y cuando uno contrata no aparece en la suma el cargo está en la letra chica

Exellent for all, also for payment versatility.
Eccellente per tutto, anche.per la versatilità nei pagamenti.

Do NOT rent from this company. We rented a car at the counter, so didn't made a reservation in advance. We asked to rent a car for 5 days, brought it back in time and when we came back home discovered that there were two amounts taken of my creditcard. After a call with Winrent I discovered that the employee at the counter made a contract just for 4 days, so in their opinion we returned the car 1 day to late. Winrent didn't communicate about this all! When we returned the car, the employee says everything was fine en wished us a safe travel home. They didn't even communicate about the extra amount they took from my creditcard. I know I was wrong to sign the contract, but how they try to (NOT) resolve this problem and the way they communicate, it feels like a planned SCAM!

Suite à un post du 05 octobre, Win Rent me répond (enfin) ceci
Réponse : Win Rent
Publié il y a 32 minutes
Cher Monsieur Dubois,
Comme déjà confirmé par Sunny Cars (utilisé par vous pour la réservation), le coût supplémentaire concerne une journée de location supplémentaire pour avoir dépassé la tolérance autorisée de 59 minutes.
Cordialement
Laura
Customer Service Team

Ce qui est faux du début à la fin. Sunny Cars ne m'a rien confirmé (ils attendent aussi une réponse) et la voiture a été rendue 2h AVANT l'heure à laquelle je devais la rendre. Le Check out le confirme: 11h31 au lieu des 13h30 prévues!
Fuyez Win Rent. C'est du vol pur et simple. J'ai contacté les services économiques du gouvernement, j'attends aussi une réponse. La prochaine étape sera un juge de paix.

win rent est une société d'escros, je me suis fait littéralement volé plus de 600€ pour de. faux dégâts inventés.
a fuir de toutes URGENCES.

Cela fait deux fois que j'envoi un mail a vos services et il ne se passe rien donc je suis assez étonné de votre réponse.
Mais je vous invite a prendre contact par mail au plus vite, car mon dossier va partir chez mon avocat afin de faire bouger les choses.

I rented a car from Alghero airport between 30 march 2018 to 10 April 2018. I actually booked through Sixit in the UK but they have no office at Alghero airport and so direct you to the Winrent office - presumably there is some sort of partnership between the two. Anyway, we spent the first 2 days in the city centre(as hotel parking was very restricted) before picking up the car on the third day when we were leaving the city to explore the rest of Sardinia. There was no option for us to pick the car up from Alghero city centre where our hotel was located as Winrent has no presence there (at least no presence open on that particular Saturday before Easter Sunday) - so we had to go to Alghero airport, which is a 30 Euro cab ride or take a bus at a fraction of that price, which we did. We also got charged an additional premium location fee of 80 Euros for picking up the car from the airport - which was levied when I booked - it was mandatory. Anyway, on arrival at the airport we went to the Winrent desk and was met by a very pleasant man called Lorenzo - who retrieved our booking and expedited the formalities of checking ID, payment, insurance etc. We were led to the car, 5 minutes walk away - which was identical to what we had asked for at time of booking - a Fiat 500L TREK Diesel. Lorenzo was able to help me deal with the quirky handbrake mechanism and any other issues. Car was immaculate and clean and drove very well around all the parts of Sardinia we went to - particularly some of the tedious mountain roads on the gulf of Orosei National park on the East coast. There were no issues with the car over 10 days, even though I did struggle to find the fog lights, which were needed as clouds descended quickly at times whilst driving high in the mountain range. Diesel consumption was reasonable and the car was in good shape, smooth and very easily driveable. Anyway, at the end of our trip we returned the car to the airport at Winrent car parking area. The only problem is you then have to walk from the car park to the airport building to alert an official, who then comes out as Winrent have no office or visible employees in their car park. I did try to call the airport building office of Winrent but no one picked up. Anyway, I went into the airport and saw Lorenzo at the Winrent desk and he came to check the car out - there were no problems and we quickly said our goodbyes.....very pleasant check out. I have marked this review 3 mainly because of 3 things. Firstly, the additional premium location fee, which is scandalous, especially as you don't have any other option of where to collect the car. Secondly, no city centre location -this is important as you may not want to be driving from day one and prefer to visit the city first and then head off straight on your journey to other parts off Alghero.Thirdly, the lack of a presence nor portacabin iin the Airport car park. I feel it is unreasonable to expect customers dropping off the car to have to walk to the ariport building and alert an official, especially as you then have to walk back to check the car with the official. All the main rivals have a portacabin and employees in their car park.That said, Lorenzo was brilliant.....he was a great exponent of Winrent and was very professional in all his dealings with us. He had a very pleasant manner and gave you the confidence that you were not being trapped. He never insisted on extra insurance etc, just pointed out type of covers etc. Plus when inspecting the car, he wasn't looking for scratches that weren't there before we rented. As you will see from my other reviews of a rival car here company, Europcar, my experience was very different. Certainly Winrent is the best car rental experience I have had from the three I have used in Sardinia. Well done Lorenzo but Winrent please take note of what I said regarding the exorbitant premium location fee; lack of city centre presence or to be open like most of your rivals do on Saturdays. Also a employee and office presence is needed in the airport car park.

Noleggio spesso l'auto a Treviso, personale molto gentile e disponibile, le auto sono nuove, la consegna è rapida e il prezzo del noleggio è corretto
Consiglio

La macchina era nuova e pulita. Il personale al banco è stato gentile e professionale. Auto con super cover tutto perfetto consegna e restituzione in pochi minuti

Same story as many others on here. Returned the car clean and on time and was signed off and verified as such.

About 6 weeks following the rental the mysterious 40 EUR charge appears on my American Express. No justification or reason whatsoever. This happens too much to be a coincidence.

Winrent - you have 48 hours to rectify this otherwise I am;
a. Notifying American Express that this is a fraudulent transaction
b. Campaigning with Rentalcars.com to get you removed from their platform based on all of the Trustpilot reviews on you.

You cannot run a business this way in these times.

Alquilamos un coche en Florencia el día 4 de octubre, se me cobran 200€ de los cuales me comenta el chico que nos atiende que si devolvemos el coche con el depósito lleno de nos devolverán 45€, cuál es mi sorpresa cuando el día 12, veo que tengo otro cargo de 154€, hablamos con el chico y solo sabe decirme que los 200€ no están cobrados, que se retuvieron y que ya están devueltos, le digo que no y al final sin tener xq le envío mis cuentas donde puede ver que no le estoy mintiendo, al final su forma de salir de esta es decir que de que lo estoy acusando y que si quiero algo que hable con la central...perdona???, evidentemente voy a hacer una denuncia y voy a ir al banco para que se me devuelva el dinero que se me ha cobrado de más.
Sois unos estafadores!!!!

I am completely satisfied & happy with all aspects of my experience with Winrent. I booked direct with them online and found the website easy to navigate & terms and conditions clear. I opted for the Nissan Qashqai (or similar) with complete insurance waiver package for peace of mind. I was very pleased with the overall price & email confirmations after booking. Upon arrival at the airport (Palermo, Sicily) whilst wading through the long queues for other well-known car hire companies, I was pleased to see no que for Winrent – happy days! A quick 5 minutes of going through details & a copy of my credit card (for security only, no money was taken), I was handed the key for a Qashqai (I was dreading this part because of past experiences with getting fobbed off with tired looking cars with war wounds). To my pleasant surprise I found myself looking at a new (12k miles) top of the range Qashqai with not a scratch in sight. Fantastic car to drive & thankfully no problems whatsoever. We dropped the car back out of office hours & key in the drop box and received an email several days later to say our emergency credit card deposit was released. A smooth experience from start to finish. Would highly recommend this company.