Brindisi,consegna automobile sporchissima, alla riconsegna il titolare non fà nessuna verifica sul mezzo, io segnalo che ogni volta al pieno la lancetta del carburante non arriva al massimo...l'opera... Toon meer
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Aeroporto Alghero, no dia 13 me cobraram 400 € de franquia de um aluguer que não avançou, funcionário me disse que meu cartão não dava para usar na franquia. Já enviei emails e já tentei falar Wh... Toon meer
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Absolutely terrible company to deal with. Unprofessional staff in Pisa. Rude to customer. No cars available when in fact they were booked. Lost details when sent weeks in advance by Auto... Toon meer
Bedrijf heeft geantwoord
Fiz um aluguel com a Win Rent em setembro desse ano em Milão / aeroporto de Malpensa. Paguei taxas que não foram explicadas no aluguel, mas optei por pagar para não ter mais estresse. Hoje, em... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Dopo aver affermato in Italia il più importante marchio di autonoleggio tedesco, dal 1° Gennaio 2017 Win Rent si veste di nuovi colori e lancia il suo brand con una linea di servizi di mobilità di elevata qualità ed efficienza. Orgogliosi di riconoscerci in un concept moderno e innovativo, saremo lieti di accogliervi, con la passione e la professionalità di sempre, nei nostri 80 centri di noleggio presenti in tutti gli aeroporti, nelle principali stazioni ferroviarie e nelle maggiori città d'Italia. Efficienza, competitività e trasparenza che in 18 anni di franchising ci hanno fatto apprezzare dalla clientela italiana e internazionale, saranno punti fermi in questa fase di lancio del brand Win Rent. Il nostro staff è al vostro servizio per farvi conoscere la nostra flotta all’insegna dell’innovazione.
Contactgegevens
Viale delle Arti, 123, 00054, Fiumicino Roma, Italië
- +39.06.652111
- info@winrent.it
- winrent.it
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203 reviews
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Cobro no autorizado. La primera semana de noviembre…
La primera semana de noviembre alquilamos un coche pequeño. Entrega sin problemas. Pero hicieron un cargo no autorizado de 40 euros el 31.12.2017, nochevieja. La forma para recuperar lo cobrado ha sido denuncia ante la policía y reclamación al banco y a la tarjeta VISA. Me devolvieron el dinero "cobrado indebidamente".
7 mei 2018
Review zonder uitnodiging
Antwoord van Win Rent
Buenos dias Senor De la Roma Martin,
El cargo de 40.00 euro es correcto y se refiere a la notification dos datos de el conductor a las Autoridades como consecuencia de una violation del codigo de circulation. Win Rent no sabe la razon de esta multa. La policía de Urbino enviará la multa, con el método de pago autorizado dentro 360 días. Atentamente
Stefania
Customer Service Team
Win Rent SpA
AVOID
AVOID! same experience as everyone else it seems. Not returned my desposit after 10 days. Taken 2 charged out - one of £45 and one of £80 a week later. No explanation. No response to emails. Basically fraud!
5 mei 2018
Review zonder uitnodiging
Antwoord van Win Rent
Dear Mr and Mrs Mason,
we are glad to inform you that your deposit has been released the same day when you returned, while about the deductions, we can find only one amount charged on your credit card. Kindly note that it is referred to the missing fuel, because the car was at 1/8 of tank when returned, so (as per our Terms and Conditions) the missing liters (30) have been charged on the credit card at the published cost, as well as a Refuelling Service fee of € 18.00 + VAT due when the car is returned not full.
We would like also to say that about the copy found into the car for an highway toll not paid, you have to provide to its payment by yourself, otherwise you'll incurr to an extra charge of € 40.00 charged by us as a penalty, in addition to the payment of toll that the highway company can ask within 5 years
If you need further assistance, please do not hesitate to contact us directly to:
cs@winrent.it, +39.0665211262 or whatsapp +39 342 5589961
Best Regards
Laura
Customer service team
Reliable, fast and no stress service!
Reliable, kind staff, speaks English well, fast customer service both on phone and Whatsapp, key drop box, no waiting, no stress! Recommended! +++++
3 mei 2018
Review zonder uitnodiging
AVOID IT!
AVOID IT! They're cheaters and charged 40 Euro from my card after 3 months without any email or notification. I'll try to refund the transaction with my bank
11 July UPDATE: 40 euro were successfully refunded! I've submitted a complaint to a transaction through MasterCard and my bank, on the next day after the illegal transaction. Today, ~75 days later, the transaction was declared as illegal and the money was returned. Thank the bank and payment system, and shame on WinRent!
27 april 2018
Review zonder uitnodiging
Antwoord van Win Rent
Dear Mr Kotenko,
we regret that the invoice referred to the mentioned charge of euro 40.00 is not arrived to your e-mail address: it should be delivered automatically to the e-mail addressed recorded in our system.
Please note that, as per WinRent Terms and Conditions (https://www.winrent.it/en/customer-service/condizioni-generali.php), any fine issued during the rental period is at the Customer’s expense, of course, but also a penalty of € 40.00 is charged on the credit card presented at desk as guarantee, to have informed the Authority about the driver's data.
If you need our support don t hesitate to contact us again at the below contacts:
cs@winrent.it, +39.0665211262 or whatsapp +39 342 5589961
Thank you for your attention.
Customer Service Team
autonoleggio con winrent all’aereoporto Di bari
Dovevo ritirare un auto all’ aereo porto di Bari il volo e’ arrivato alle 8.10 da Milano. Alle 8.12 ero presso il desk dove non c’era l’addetto, ma un numero di telefono. Ho chiamato e L ‘addetto il sig. Rino mi ha detto che era all’autolavaggio con La mia auto che era appena rientrata. Dopo varie telefonate l’addetto e’ arrivato alle 8.42 e anziché scusarsi molto arrogante mi ha detto che non era colpa sua se doveva portare anche la macchina a lavare e comunque il noleggio era alle 8.30 quindi solo 12 minuti di ritardo. Me ne sono andato ma poi L azienda mi ha detto che la macchina era sta prepagata. Rientrato L’addetto si e’ rifiutato di darmi la macchina. Mai piu winrent.
27 april 2018
Review zonder uitnodiging
Antwoord van Win Rent
Buongiorno,
desideriamo innanzitutto scusarci per l'inconveniente su Bari: il collega purtroppo era solo in turno ed ha quindi tardato qualche minuto nell'approntamento della vettura prenotata.
La nostra Direzione Operativa è stata allertata sul comportamanto non corretto avuto dal nostro addetto, in modo che simili episodi non debbano più ripetersi.
Ci auguriamo che possiate considerare che una situazione simile non rientri di certo nei nostri standards,
Servizio Clienti
Win Rent SpA
Do not use Winrent?
Do not use. They add excessive extra charges. they claimed we were late dropping the car off and then changed it to being late picking a car up on a Saturday and the form says we picked up at 19:55. We were at the desk manned by 3 people at the time. Every day they are open 08:00 till 23:00 except Saturday when they work 09:00 till 17:00. What car rental company does that? In fact we picked the car up on a Sunday within their advertised hours though they seem to work restricted hours on Sunday too now.
24 april 2018
Review zonder uitnodiging
I HAVE NOT GOT MY DEPOSIT BACK OF 800…
I HAVE NOT GOT MY DEPOSIT BACK OF 800 Euros Yet , I Wrote an email twice and not answer.
The car was as i took it , I required my money back.
6 april 2018
Review zonder uitnodiging
Rented a car from Milan central and…
Rented a car from Milan central and returned it to the airport. Car was new and clean. No hassle getting car and all expenses were covered in their website.
29 maart 2018
Review zonder uitnodiging
Прокат авто в Венеции !!✅
Прокат авто в Венеции :всегда рядом!!!Winrent представляет собой самую широкую сеть проката автомобилей в Италии.После 20-ти лет труда мы можем уверенно сказать ,что гордимся проделанной работой и благодарны нашим клиентам за их приверженность,которая является залогом нашего успеха!Аренда автомобилей и машин,вип-авто,цены на любой транспорт и на любой срок-всё это вы найдёте в каталоге нашего портала Booking:winrent.it ✅или по номеру (+39)0415415032 📲(+39)3927899555📲(+39)3200779542 Branch manager :Giacomo или Александра.Авто на прокат в Венеции -это быстро и удобно!!!
28 maart 2018
Review zonder uitnodiging
$ 50.17 charge.
I just realise that I got charged for 40 euros without explanation knowing that the car was in a perfect condition and not a scratch ,full tank. Anyway I would like to know what was the charge for. I rented through autoeurope with voucher number13535023. I tried to contact both winrent and autoeurope but no answers.
21 maart 2018
Review zonder uitnodiging
Servizio scadente
Servizio scadente ..ho prenotato tramite rentalcars con la winrent..non ho ritirato l'auto non si sono degnati di avvisare la rentalcara..e ho perso buona parte del denaro prima uscito per colpa loro ..lo SCONSIGLIO!!
6 maart 2018
Review zonder uitnodiging
Antwoord van Win Rent
Gentile Sig. Raneri,
siamo spiacenti di leggere la sua opinione in merito ai nostri servizi, vorremmo però precisare che la vettura non è stata fornita in quanto non era in possesso di una carta di credito.
Ci spiace che il sito di RentalCars non evidenzi abbastanza chiaramente che il possesso di carta di credito è un requisito essenziale per il noleggio e che la loro policy di rimborso preveda delle penali, ma non avendo effettuato una prenotazione diretta con WinRent, non possiamo darle assistenza su questo aspetto.
In considerazione del fatto che il noleggio non ha avuto luogo, saremmo lieti di vederla nuovamente presto uno dei nostri centri di noleggio per offrirle la possibilità di esprimere un giudizio sul servizio reso.
Servizio Clienti
WinRent
Servizio di qualità
Sono molto soddisfatto del mio noleggio. Ho prenotato online, il prezzo è stato conveniente per il servizio offerto. Mi è stata consegnata una Fiat 500. La macchina era nuova e pulita. Il personale al banco è stato gentile e professionale. Mi hanno aiutato a risolvere un inconveniente con il metodo di pagamento. Consigliato.
26 februari 2018
Review zonder uitnodiging
Be very careful when using this company…
Be very careful when using this company to hire a vehicle.
The company are not open about their charges and there are many hidden charges which they don't tell you about until you have already hired the car. I have contacted them numerous times and tried to get these resolved with no luck
I would never use them again
21 februari 2018
Review zonder uitnodiging
Antwoord van Win Rent
Dear Mr. Gava,
on 08-March we have already handled your request through Twitter, where we explained that the one/way fee was actually due, even if not cleary indicated on the site you used to place your reservation (made not directly with our Company).
Regards
Laura
Customer Service Team
Noleggio in regola e all'altezza delle …
Noleggio in regola e all'altezza delle mie aspettative, rapporto qualità prezzo eccellente.
13 februari 2018
Review zonder uitnodiging
Noleggio Citroen a Fiumicino 10 e lode
Ho noleggiato un'auto all'aeroporto di Roma Fiumicino, ho trovato subito e facilmente il centro noleggio e ho trovato un dipendente molto simpatico e disponibile. L'auto nuovissima con pochi chilometri, tra l'altro grande per il prezzo che ho pagato (14,43€!!!). Nessun intoppo, auto pulita e consegna velocissima.
Tornerò senz'altro da Winrent.
13 februari 2018
Review zonder uitnodiging
The worst rent copany ever
The worst rent copany ever. They charged me 40 euros after 2 and a half months without any explanation and they didn't answer to my e-mails. They are totally cheats. Don't rent from them even for free!!!
29 januari 2018
Review zonder uitnodiging
I have been charge 40 Euro as many …
I have been charge 40 Euro as many others. Didn't breake any speed limit. I would like to get any proof that they had to send any information to police. Reservation number 6065 PO 150717
29 januari 2018
Review zonder uitnodiging
We rent a car at Winrent 19-10-17 in …
We rent a car at Winrent 19-10-17 in Pisa, today, 3 months later we got a fine of E 40,00!! Very strange i see that a lot of people got a fine of E 40,00. Very coincident! I don't trust this at al. I want some explanation and proof or this is the last time we rent a car at Winrent, we rent 2 or 3 times a car each year with a lot of different companies and we never had any trouble untill now......
16 januari 2018
Review zonder uitnodiging
Better leave it alone
Better leave it alone. Unfriendly staff, speaking barely English, with no knowlegde of the cars they rent. Also no interest in recording all the damage at the car before rental starts. We had to tell them twice to write everything down.
4 januari 2018
Review zonder uitnodiging
Antwoord van Win Rent
Dear Mr Bosch,
we are sorry to read your comment and we would like to check further.
Could you please provide us any details about your rental (pick up location, date,
reservation or rental agreement number?)
Thank you in advance for your support.
Kind regards
WinRent team
Honest Company
From my experience I can say that Winrent is a decent and honourable company. I had a dispute with them which they settled in a way that showed them to be a reliable and honest company.
The rental car was fine as well.
27 december 2017
Review zonder uitnodiging
Antwoord van Win Rent
Hi Chris,
thanks for your comment that encourages us to do better!
WinRent Team
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