Wit Training Reviews 

Awful after-sales and customer service. Sole came away from my shoes after only the second use, and it has taken over two weeks of chasing for anyone to even reply, let alone resolve. Terrible.

I returned a pair of trainers under their chosen courier in November 2025. I have not received a £150 refund for these and there has been no attempt from wit to resolve this.

Will NEVER use again. Purchased lifting trainers that never arrived at my address. Submitted a complaint with both the Post Office and Wit (11 emails to Wit) yet I’m still £150 down with no product. Horrendous customer service

Absolutely shocking customer service from WIT.

I bought a pair of trainers and returned them, and I am owed £117 back. I used Royal Mail (their chosen returns carrier), and tracking confirms the parcel was delivered back to WIT on 28th January.

It is now 18th February and I still have not received my refund.

There has been a complete lack of proactive communication, and I’ve been left chasing my own money. This is unacceptable — customers shouldn’t have to wait over three weeks for a refund when the item has clearly been received.

Extremely disappointing experience and I would think twice before ordering again.

Sent a size 5 sizes too small. Charged way too much for delivery fees. I sent them an email to exchange but still being ignored now after way over a week. Returned the item, still no communication or refund. Was recommended by a military friend as a PT, will not recommend to anyone else unfortunately. Disappointing

I recently purchased a pair of Nike Metcons from WIT Training, and I couldn't be happier with the service. The website is incredibly easy to navigate, making it simple to filter through options and find exactly what I was looking for. The checkout process was just as smooth, meaning payment was quick and hassle-free.

What really impressed me was the communication (I was kept updated throughout the entire delivery process), so I knew exactly when to expect my order. The shoes arrived right on time, were well-packaged, and are in perfect condition. It is rare to have such a seamless online shopping experience where every step is handled so professionally. I really could not fault a single thing; I highly recommend them for anyone looking for top-tier training gear!

Première commande chez WIT Training et entièrement satisfait. Produit difficile à trouver, expédition le jour de l’achat et service client disponible et très réactif. Expédition FedEx plus colis privé avec tracking clair. Merci à vous et bonne continuation.

Dear Sir / Madam,

This is to formally follow up on the review order dated 31 October 2025, which to date has not yet been received.

As of today, there has been no delivery nor official update on the status of this order. This delay is beginning to impact our internal planning and downstream timelines.

Kindly treat this matter as urgent and provide:
1. The current status of the review order, and
2. A confirmed timeline for completion or delivery.

If there are any outstanding issues or dependencies on your end, please highlight them immediately so corrective action can be taken without further delay.

We appreciate your prompt attention and expect a clear update at the soonest possible time.

Thank you

Do not buy from Wit, had an awful experience with being sent faulty trainers. I sent them back and asked for a refund or replacement. Was left without an answer for over 2 weeks, despite continually chasing.

After finally having a response it was like talking to a robot, they did not read my email at all and just kept asking for a proof of postage and to start the returns process. Their returns system even displayed the order as returned and when the proof was sent was left without answer again for two days.

I bought trainers that weren’t my size, but they exchanged them for me very quickly. Great customer service! 🫡♠️

First of all was sent the wrong order. asked to return it but not given a return label. Downloaded the label and sent back with Royal Mail over 2 weeks ago and my refund has still not been processed. I like their brand but the customer service is terrible.

Brilliant calisthenics workshop. Well put together space and Esther was again amazing. She's an outstanding representative of the brand! Looking forward to the next one

Missing order - #14565

My order was marked as ‘delivered’ on 3rd November, but it never arrived. No parcel, nothing in my safe place, nothing with any neighbours. I reported it to WIT the very next day, 4th November.

Their customer service has been shockingly slow and unhelpful. I’ve provided every single document they requested, instantly, yet I’m still not convinced they’ve even bothered to submit the claim to Royal Mail. I’ve had zero meaningful updates and no sign of any progress.

I’m still £133.99 out of pocket, which I honestly can’t afford, and these trainers were meant to be a Hyrox event supporting McMillan Cancer. For a company of this size, the complete lack of urgency and communication is really unacceptable.

This experience has been extremely frustrating and deeply disappointing. I’m still awaiting a refund.

Edit: Following another email and this review, I have now received my refund. Thank you.

Timely delivery and product as specified;

Great quality training gear, my go to everyday training shorts and tees. Fast service and recommend to everyone I train with.

WIT are a great brand, with great energy, I love both the clothing and the events they run! I feel good AND look good!

I’ve worn WIT to train in through years and absolutely can’t recommend their kit enough - high quality that lasts through even the most gruelling of workouts and looks and feels amazing!! :))

Ordered RADS trainers and WIT Shorts
The shorts feel good, look great and super comfortable and trainers are true to size

No complaints from me will purchase more from them for sure

Great people, great community, great brand 🫶🏼 love everything about WIT!! the events are always so much fun and bring a great sense of community to the fitness space, and I live in my oversized tees and kintura shorts for training

Have ordered numerous things and always had a great experience. Top quality product (especially the new shorts). Delivery fast as well!