Wit Training Reviews 

Very quick and efficient, order arrived quickly. Brilliant returns and customer service experience as well.

Will definitely use again!

Excellent customer service. I’ve used WIT a lot. They have a good selection of good quality sports clothing. I had to return some tracksuit bottoms and staff were incredibly helpful

Great customer service quick response time had a faulty item i returned very easy after a fair few weeks and had an exchange within days fab service helpful staff !! 5 stars

Not able to make a return.It doesn’t recognise order number.No emails no numbers to call.Horrible experience,Don’t use them!

The customer support staff were super helpful and quick to get back to me! I also find they have a great range of products and have curated it to be a concise but good selection of products, which is a lot easier that looking across lots of different websites and brands. Delivery has been good and no issues with products or payments so far and I really like their designs. Will order with them again!

I had a trouble with the delivery and Nancy from the customer help desk, did everything that She can to find a solution.
Quick and efficiency

Really quick a simple service and my issue was resolved speedily.

Really impressed with the customer service and how quickly they sorted out my return and replacement . Nancy was so helpful . Highly recommend

3rd time I’ve ordered and 3rd time no contact following order to explain some kind of “error”. Most recent being order on the 2nd December when I received a notification for an item being back IN stock, not preorder still waiting to receive shipment.
Contacted 2 weeks later to ask why there was no update on the order (Christmas present). Told next 4-6 business days I’d receive it taking me up to Christmas so thought I’d leave it.
Fast forward to today 4th January still waiting, I did contact them again “unexpected delays” and using courier strikes doesn’t make up for advertising the item as in stock on your website, they are only expecting the order THIS week to THEIR inventory. So why send emails out saying in stock in December, with delivery within 2 days on the item on their website.

Last time I will use these guys and just talked my mother in law out of buying metcons from WIT and order them direct from Nike, her order is dispatched already FYI

Fantastic Company
5 stars every time
Been ordering from WIT for years
Keep up the good work !

Horrible company. Running after them for my refund from 19th. Since the package arrived to their warehouse, they failed to reply to any of my emails. Had to dispute a report through PayPal and they not even responding to them neither. They just take your money don’t care about anything else, rubbish

The sizing on shoes was wrong so I returned them and ordered a new pair in bigger size. The return was received by WIT on 7th Dec, no refund has been issued yet. I think that’s really poor customer service. I can’t find how to get in touch with them.

They certainly don't like to give you your money back. My return was delivered on the 27th of November. It's been nearly a month and no emails, no refund. Customer service don't reply either.

Scandaleux, pas de sens du commerce. Pas de suivi, pas de solution, annulation de commande.

1 mois d’attente pour rien et pas de cadeau de noel.

Très déçu

Commande passe le 1er Décembre, pas de suivi, obligé d’envoyer un mail pour avoir un retour, plusieurs jours après on reçoit un lien de tracking.
Le colis ne bouge pas, plusieurs relance par mail avec des réponses très lentes et sans solutions. Jusqu’au 21 Décembre ou WIT FITNESS décide seul d’annuler la commande et procéder au remboursement.
Au lieu de nous proposer un autre envoi ou autre.

Vraiment aucun sens commercial. Et surtout une honte de devoir toujours relancer et attendre 22 jours !

After reading the last few reviews on here after ordering 🫣 I was really worried but I received my parcel on time and would certainly use again

I placed an order on 25th of November and still have not received my order.

What’s more - I was charged incorrectly as the discount code I used was still loading, when I received an order confirmation email.

I took screenshots of the error, showing the page still loading, and sent to customer service. To date I’ve had no response and what’s more, the items I ordered still have not been received and tracking number still has not updated. This is despite receiving an email stating that order is on its way.

I made two orders in September 2022, I kept some items from one order, the rest went back. I am yet to receive the refund(s) from both orders. It’s no surprise that at the moment, the returns section on the WIT website reads “the page you were looking for doesn’t exist”

The return status emails I have from ReBound read “Please allow up to 25 working days for your refund to be processed in line with the WIT Fitness return policy.” It is well past the 25 working days for both refunds. Even an email to say “Apologies for the delay, we have acknowledged that this is taking longer than our policy states” would’ve put my mind at ease. It is inexcusable and unacceptable how long the refunds take from WIT (there are other reviews for the same issue) and I won’t be shopping with them again simply because I cannot trust them with my money, the products themselves are fine.

I ordered a pair of trainers on the 19th and paid for express 48hour delivery. The funds have been taken and order confirmation sent on the 19th and have still not recieved the trainers. During this period I have sent 5 emails and Instagram messages and no one has contacted me or updated me on my order extremely poor customer service. Would not buy again from WIT.

Avoid them at all costs!!!!