123FormBuilder  Reviews 325

Adrian was very helpful! He took his time to help me out and never got frustrated or annoyed with me! He totally deserves a raise!

Issue with form but was quickly fixed by the team via online chat, thank you!

Dejan found a solution to my problem, thank you :-)

Great customer service! we had a big issue with integrating our form with our CRM database and our support specialist was able to solve the problem. Thanks guys!

Within minutes I could chat with a customer support person who guided me step by step. I cannot thank them enough for their excellent support!

Great service - They walked me through every thing I needed, so that I fully understood everything (they provided detailed screen shots, and created videos on the spot so that I could see what they were doing). Definitely worth it.

I am extremely happy with 123FormBuilder. I recently had an issue that I could not resolve on my own. 123formbuilder was eager to help and worked hard to keep my business. At one point I thought switching to another company was my answer to my concerns. I learned pretty quickly that I was incorrect and realized the ease of using 123formbuilders website and products. I am a highly satisfied customer.

Great support ! For a long time, I have never dealt with chat support but Deian Borosoiu from 123Formbuilder isn't stingy with his knowledge to get our form working as we wanted.

I've been using 123 Contact Forms for several years on a few of my websites. The platform is now integrated seamlessly into the Wix website editor, so my forms look and work great across all devices.

However, the best thing about 123 is the customer service. In most cases, the team have been able to assist me via Live Chat and have gone as far as to create and enter custom CSS code to my forms (something that is beyond me!).

Easy to use form builder, and tech support chat was super fast and had the fix for my problem on the first try

My native language is Russian. But initially I used English version of 123 Forms site.
One day I tried to switch to your Russian version. I was really abused and shocked regarding the disrespect for Russian speaking people.
Some critically incorrect translations, unreadable texts etc that cause a total misunderstanding and may result with further problems with Russian speaking clients.
Some types of problems I met follow
1. Critically incorrect translations like ‘Cancel Subscription’ (EN) – ‘Отписаться от рассылки’ (RU) that means ‘Unsubscribe from mailing’.
2. Uncompleted translations like ‘Payment method’ (EN) – ‘Payment метод’ (RU)
3. Not translated titles and sentences like ‘Compare plans’ (EN) – ‘Compare plans’ (RU)
4. Not existing Russian words like ‘значетильные’ – it may be ‘значительные’ or ‘значимые’ or ‘замечательные’…
5. An unstable font for Russian text that is displayed sometimes as an unreadable abracadabra
I’m really confounded with this.
It’s not the level for money they ask.
If they provide a Russian version of your site, they should be more attentive and edit the translation by native speakers to be sure about the high service level.

I tried to contact WIX (as a vendor) and 123 Form Builder (as a provider). But no results and no answers. It’s a very big question about their customer centricity

The support team provides great information, they are very helpful, kind and great for following up.

Deian, Thank you, Thank you, Thank you, Thank you. Did I say Thank you?! I am not computer savvy at all, this guy walked me through the solution to my whole issue. He made sure I understood and followed the steps correctly. Once again, Thank you!

Deian, whoever you are, G-d bless you.
He literally walked me step by step through the process of setting up my form and integrating it with Stripe.
Thanks!

I started a chat with the help desk as I was having trouble with one of my forms (the logo was not appearing properly). The service was amazing and the problem was resolved promptly and effectively. Highly recommend the forms, which I've been using for years, but even more satisfied with the service.

Recently had a piano competition with my 36 students. I needed some way for other teachers and families to record their votes. I tried this app, the FREE version and found it was just the thing I was looking for. I created 4 forms, FREE limit is 5, very quickly and was able to add them to WIX forms. Withing 3 days my forms had reached the FREE limit so I upgraded. I really liked how easy it was to set up the forms, the reports they create and that I could download the submissions. I found CSV was easier than Excel, which I could easily import into Excel. Teachers entering votes were impressed with the forms and will probably use this app also. Thanks 123formbuilder, you worked as advertised.

The best of the best, taht is what I call SUPPORT. Thanks everybody for the patience, the help and the solutions.

They were extremely responsive and even went as far as helping me through making a video tutorial for what I needed. I will continue to use them in the future for our business and I would highly recommend them!

Easy to use with a lot of possibilities. The immediate, helpful and friendly service is what makes it worth 5 stars.

The product itself is a cut above other options in the same market field. Couple this with friendly, timely and helpful support, and 123 is an excellent solution for comprehensive web forms.

We have used 123 with success for everything from simple internal satisfaction and feedback polls to complex document submission and traffic logging scenarios - and 123 has met our needs (or required minimal 'outside the box' thinking to meet our needs) each time. There's a thorough set of templates and examples, and the new integration with SmartSheet has taken the pain out of more than a few aspects of process management for us.

Thanks, 123 - and keep up the good work!