1st Direct Pools Reviews 

Absolutely shocking requested parts I needed after they told me to get an engineer to check then supplied different parts not what was requested! To add to this had to pay import duty they failed to mention! Disgusting company

Good products and both times I ordered they arrived the very next morning. Great service

1st Direct Pools are exemplary. The website is user-friendly, the prices are competitive and deliveries are made promptly and efficiently.

Goods as described and despatched promptly

I bought the same product as previously; it’s exactly what I wanted and it arrived promptly.

Shocking approach to customers. Expensive heat pump completely failed after less than18 months and they are not prepared to do anything about it. I have no doubt they will not even rely to this review.

You can't sell something for '000s of £ and then when it failed deny any liability.

What about helping your customers?

Would have be zero stars if that was an option.

There you go - their reply is exactly what I expected, not even thinking about some form of help, just blame manufacturer. You simply don’t get it do you?? Useless.

Ordered a bubble solar cover and the seam down the middle is completely off centre ruining the whole look of the cover apparently this is how they come and basically tough luck absolute rubbish ! Had previous covers and they were not like this so angry I went with this company 😡

I will not be buying from 1st Direct Pools again! After purchasing a pool heater, we have been going for nearly month with their customer service department and their suppliers to get the heater correctly working. I have since given up and purchased a new pool heater from a different company. Equally been struggling to get to a sensible remediation on payments already made. AVOID

update: (approximately 2 hours later), 1st Direct Pools have reached out to explain how this was not their fault and their suppliers/manufactures were to blame for the delays. Also tried to explain how "misleading and unfair" this review was.... would have instead appreciated if they were focused on getting to a satisfiable resolution vs telling him how unfair this review was. To be clear.. I am not looking for freebies .. just a rational discussion on how we resolve this.

Ordered the Pool Pump and was delivered the next day, FREE of postal charges.
And yes, on offer was the best pump at 46% discount saved me a whopping £350+
Thanks

Fantastic customer service. Had an item delivered slightly damaged in transit. Immediately offered to replace or discount. No issues for them and would use again 100%

Found perfect pool pump at best price, ordered, arrived next day, simply superb experience on every level and when I told them I was desperate and would appreciate good service Corinna replied and said they would try to help. FANTASTIC, thank you...Richard R

Make sure you know EXACTLY what you are buying - as once purchased you are completely on your own. Do your research and make sure you call the helpline as once you have made your purchase there is very little customer services or customer support.
We bought, what we realised, was a too powerful pool pump. The company did not offer an exchange or any assistance - despite only buying the pump from them 2 weeks before we got in touch.
We have since bought a variable speed pump - from another company. Money we would happily have spent with 1st Direct Pools.
The pool pump we originally purchased from 1st Direct Pools has also been advertised cheaper on other websites, since we bought ours.
So make sure you do a lot of research before committing to buy.
As you can see from the customer service response below - there is no way of knowing if a pump is working properly unless it is hooked up - so the ‘health and safety’ excuse is exactly that - an excuse. I stand by my review of very poor customer services.

Good prices, quick delivery, very content.

Exactly the transformer I needed, in stock, at a competitive price and promptly delivered.

We purchased a new pool liner from 1stdirect and , now it’s installed, we are delighted. Quality , finish , delivery and service ( and price) were all excellent.
1stdirect recommended I use Wayne Fitzgerald to install it and he did an excellent job.

Helpful and knowledgeable. Good company.

Arrived quickly, though packaging broken on two of the boxes (4 in total)