1st Direct Pools Reviews 

What excellent service from Rob. My current pool pump is failing and I wished to ensure that any replacement would fit my current system pipework. Having provided images of my current pump, Rob quickly identified a suitable replacement which I subsequently ordered. Impressive service and technical help, thank you.

I was impressed not only with free delivery for orders over just £60 but with the technical advice given to me by Jo, then Rob when calling for help to get my chemical levels right. I shall now stick with 1st Direct Pools.

First-time customer and I am impressed by the easy and fast service. Rob was very helpful.

Fantastic service from Josh at 1st Direct

Order #8000117188

Unfortunately, this glass media I ordered is way below the 0.5mm minimum, there are too many fines in that have passed through the filter and in to the pool, as well as further blocking up the slits in the filter.

Very poor quality and not recommended

Product Code for Reference: 25kg EGFM Glass Filter Media Grade 1 (G1) - 0.5mm to 1mm
SKU: DRL-EGFM-1

I had a slight problem with one particular item purchased from 1st Direct Pools.
However, Hayley from Customer Services quickly found a solution.
A first class service by 1st Direct Pools, I would not hesitate in using them for all my pool purchases. Highly recommended.

First class customer service! Josh in the 'technical team' was outstanding - professional, knowledgeable, patient and extremely helpful in directing my enquiry and questions to replace/upgrade old Certikin underwater pool lights. Thank you Josh.
This review recognises not just Josh, but the whole team who have excelled in supporting and delivering on my 'pool orders' with exceptional service and great value over many years for our 'regular supplies'.
Keep it up. Terence

I had a great experience with Rob at 1st Direct Pools. From start to finish, he was friendly, knowledgeable, and incredibly helpful. He took the time to answer all of my questions, explained everything clearly, and made the whole process straightforward and stress-free.

The customer service was outstanding, and it was clear that Rob genuinely cared about making sure I was happy with my purchase. It's refreshing to deal with someone who is professional, responsive, and goes the extra mile to help.

I wouldn't hesitate to recommend Rob and 1st Direct Pools to anyone looking for excellent service and expert advice. Thank you for such a positive experience!

Returning Customer. Got The Same Respectful Treatment I Got 7 Years Ago. Good Company With A Good Understanding Of The Trade.

Excellent customer service from Rob who was bright, cheerful and very helpful.

Hayley and the team at 1st Direct Pools are awesome. They are extremely knowledgeable and provide a great service. From pool liners and bubble covers to pool pumps, you’re in the best hands.

They really know their stuff, especially when pipework is needed. They can advise on the correct sizes and recommend the pump that best matches the specifications of an existing system.

If there is ever an issue with purchased equipment, their warranty assistance is second to none. Hayley responded to my query quickly and gave me regular daily updates, making the whole experience a pleasure.

Great service from 1st Direct Pools. Iain Wallace was extremely knowledgeable and took the time to give clear, honest advice tailored to my setup rather than just selling. Very helpful throughout and made the whole process straightforward. Highly recommended.

Customer service is excellent, prompt and friendly. Goods arrive quickly, and stock levels allow swift despatch.

Excellent, went beyond expectations with advice and found the correct item, shipped straight away.

Having been a loyal customer for many years I wanted to say a big shout out to Hayley, Iain and the wider team who simply over deliver time and time again. Nothing is ever too much trouble, any rare issues are dealt with super promptly. I genuinely believe their customer service and product offering is THE BEST ON THE MARKET. High praise I know, but a fair reflection... Matt ( Bucks)

Rob was very helpful and made sure that I ordered the correct part for my pool filter.

Excellent friendly service when Rob helped me to order a number of items today….good value too thanks Mark

Hayley provided a fantastic service, she relayed a very professional and polite manner to my queries, her vocabulary and spoken English was second to none, a very pleasant and helpful person to resolve any problems.

1st class assistance and service.