247 Cars Reviews 

The system is flawed. Drivwr was 15 mins late because of traffic. Apparently jobs aren't released until 10 minutes before bookiing time. So how are taxi's going to get to their jobs on time if there is traffic etc? Never again.

I'll start with tonight... booked a taxi, got in taxi, paid via app, got home, driver called rank, rank said I hadn't paid... I provided proof on my online banking, which driver confirmed, date time and amount, rank still wouldn't have it...

Lets rewind... 17th october... booked a taxi from our home address to walsall, somehow taxi turned up to me at Wednesbury with my car, driver was lovely he cancelled I spoke to rank who said id be refunded.. (I wasnt) ordered another from home address to walsall... it booked from Walsall to Walsall 🫩, again called rank said id be refunded (i wasnt) finally got a taxi booking directly with rank

Lets rewind even more... booked a taxi to an event with small children.
, we got there, we also booked and paid in advance for it home.. it didn't turn up, called for it again stated driver was 3 minutes away, cancelled on us, 4 times... we ended up walking 40 minutes home in the rain... I PROVIDED PROOF to your driver tonight of the times I've paid and no refunds at all, aswell as proof for tonight's journey which you said you hadn't revieved. I recorded the conversation (perks of my job)

Absolute waste of time.

As a vulnerable Adult. I can wholeheartedly confirm and declare
I do not recognise a majority of the negative reviews.
Personally . I can honestly confirm without prejudice, it appears to me there may be a Witch-hunt afoot. Or:
Indeed very disturbed individuals being supplied a free taxi ride to condemn 24/7 Radio cars in Acocks Green potentially...

I can reassure those critical judgemental trolls, writing negative reviews, or whether the service was as bad in an earlier period, it most certainly a very high standard of service since I was introduced to them through a friend whom highly recommended 24/7, when I had a large shopping and other items again very large items.to be delivered to my.local public house over 4 mile away. But i was honest about what I needed delivering Be honest with the number of people, or packages and as they were in boxes my friend also declared what needed transporting, was not concealed items just domestic and commercial items. No concealed unkosha.things.

There drivers are exceptionally respectful. We casually chat and respect each others views, opinions and religions, or none as it sometimes happens. Either way they are undertaking supplying a service and running it and managing a Private Cab service is very hard work, juggling all the problems both in the office over the telephone, processing incoming hiring and negotiating drivers and their issues.Etc. Then there is the Switch operators. Or trying to get the bodies to fulfill busy session ad Driver report in sick, or their cars as a shredded tire, or more more significant damage caused by the sheer cliff face drops we refer to as Portholes...

Talk to thier operators with a little more respect. We are all supposed to be Human Beings. Do you sleep at.night? Or why are many treating their staff with such contempt? Are you using the pronoun or referring to your label as an animal of some kind perhaps???

So why not respectfully and considerately speak in your soft and effective communication and tone it down quite. Respect does not in my experiance need to be earnt, but given first. Try being polite and curious. Then you'll find a high majority of people will respond in kind. Calmly and none challenging. In other words respect begets respect back...

The cars are very clean. 24/7 is punctional and always the driver's meter figure is always lower than the quote given, if asked formwhen booking the taxi. The drivers bend over backwards to satisfy their Customers by going the extra mile. Their fares are exceptionally competitive. Cheapest and most.effecient Service by far....

So why do many condemn the drivers
and/or the Company?

Keep up the highly, positively, good works and these highest services by far.
Be very proud for all you achieve has many are simply not interested in writing reviews, but give positive feedback when asked by myself. Maybe consider undertaking a Survey asking for a short yes or no answers, supplied by Switch at office or Drivers upon job completion. It would be good to get uptodate feedback by answering Yes or No questions. Shorter the better before boredom, or other negative conditions kick in???

No other company provides.or have i received over the last couple of months, such highly bespoke wonderful Services. I would highly recommend the team to anyone who requires a taxi. (Like I did last Friday as I know at least three people made the call to this company attending City Nightlife.).. They as I, are sufficiently impressed. .Thank you and may God bless you all.
You have my word. I am a paying customer with no relations with anyone within the company and have not been pressured or coerced into wording this review. Or have I been given any incentive, to be openly honest and transparent, my review is accurate and comprehensive.
Praise where praise is due. Excellent service.

Thank you all. Keep moving in this direction. i will bring myself and others to you as you cater for the whole of Birmingham.and beyond...
Many blessings. .And try not to let the negative and insulting people disturb your inner peace...(period.)
We cannot please everyone all the time. But we can make improvements of necessary and our goal or objective is to get everything right and gain a decent honest review by the paying customers proud to be with us...

We cannot buy increased goodwill. But a negative review is saddening and disabling in its self. Highly disingenious, if proven untrue is libellous!!!
The damage unfortunately it does for our Businesses can be beyond measure. At least 24/7 respond to over 60% of all reviews. This is a challenge in itself. Especially at busier times...
Let those who can see, see. And those who can eat, ear. Those whom can read and actually understand English language Read and understand my heartfelt and sincere review...

Do not ever use this taxi base my 12 year old daughter got a taxi from her friends and the driver who looked to be in his late 30s was asking her if she had a boyfriend and she was beautiful and he would love to take her for food this driver needs sacking on the spot I called and made a complaint and still not heard nothing back yet absolutely vile cretin of a man

Never have any cabs available do not use if you have to be somewhere on time

Hi all. Do yourself a great big favour and don't used this company. They let me and my family down very badly on what they knew was a very important and immensely sad family meeting. They had plenty of notice for my family gathering and continually lied about when the taxi was coming. The man on the phone made me over an hour late for a 15min journey. In the end after giving them the chance to be honest with me I had to use another company. No apology and a very rude man on there phone. No wonder they get so many bad reviews. So wish i checked trustpilot first.

Called taxi at 3.45 rang at 4.15 still not dispatched rang again at 4.30 still never turned up I cancelled no text or call from them what so ever never use them again had an appointment at 5.00 but luckily managed to get another taxi firm in ten minutes . Deleted now out my phone bad customer service

I had all the money in the world give to him but he still forced me to stop at a cash point that suited him. I will never use this firm again. Scary!

Have been using this taxi for century.But never had a experience like this until today.I called for a taxi he came sat in the car.I had to asked him to open the booth .he didn't get out the car not once .So I put my shopping in and close the booth and take the trolly back.As I reach my destination he sat in the car and open the booth.strugglying to get the shopping out .he didn't even exit the car to shut the booth so I had to return and close the booth .If that how 247 treat their customers.I will need to asked for a polite taxi driver .it's a good company with alot of good polite driver .But one bad apple will give them bad rating..Am sure they are suppose to open the booth for the customer to remove their shopping and then should close it.If it every happen again I will remove my shopping and leave the booth open. 247. should call a regular meeting to train some of the driver to be more polite and assist customers.Do expect them to take my shopping out.

This was the first time using 247 cars to take us to the airport . The service was great , the driver was great. He got us to the airport in good time and his driving was great , he was friendly which made us feel comfortable . We have booked the return so I hope that’s as good . Thank you

Driver no.339 kept us updated on where he was and waited for us whilst we went through security and was able to collect our luggage. Pre booked the taxi via the app whilst on my holiday very impressed with service.

Nadim Ahmed is very helpful, best taxi driver I have had experience with, helps me with my bags.
Also keeps me informed as I have regular transport from the hospital,
He doesn't let me down.
Driver 339 I think brilliant.

Very punctual and helpfull driver 339 drives very carefully and sensibly Always caring and loving during ERS job.Thanks from John Bloxham.

The driver -339 was on time and really friendly and polite. Kept to the speed limits. Thanks!

Ers job reference, my home address to Cannock hospital and return.

Driver 339 is always punctual in collecting and returning from my home address and return from cannock Renal department. Always he is pleasant
And helpful driver.
Mr Christian Langley

STAY AWAY! OVER CHARGED AND NO METER ON. even though it says it should be on the automated message when you call.
Travelled 1.9 miles and charged £8. Asked why expensive and was told extra £1 as went to city centre!
Rang to complain and ask about the fee. Was then told minimum fee for anywhere was £9!!!!
Where is this stated?
So driver didn't have METER on.
Charged £8 for 1.9 mile.
Charged £1 for city centre drop off.
Was told minimum payment anywhere was £9
Never used them before, and as a new customer I would expect to be treated fairly and not lied to about everything and not have my money stolen by being overcharged.
Operator was very rude and everything they have lied about on their website and automated recording is manufactured to get customer's. Their business protocol and procedures are designed to ensure that you will use them.
Why isn't it shown £9 minimum fair?
Stick to uber 50% cheaper and much more happier to treat customer's decent and not lie and steal.
AVOID AT ALL COSTS!

Booked taxi didn't even have it left me waiting for nearly 30 mins to ring them bk to say might have it 15 mins maybe what a joke , made me late

absolutely appalling customer service, wheelchair access taxi was booked a week in advance to take my parents to a family event , 5 minutes before taxi was due, I received a call telling me there were no drivers available and taxi was cancelled ,the person who called wasn't helpful and had zero empathy this created a huge amount of upset and stress to everyone concerned.

It was a good experience, taxi was on time. Driver played very good songs on my request. Car was clean, very good experience with 247 cars