7 Continents Travel Ltd Reviews 

It is very very good in friend staff specially Waqas Rauf In from my Sid 5 star

I booked my Umrah with brother Azaan
He is supportive and professional and gives me the latest updates

Excellent service rendered by Mr Honey. He has got excellent customer service skills

this is my second umrah trip with 7 continents travel in 3 months. Our package was dealt with moiz and he was very polite and courteous throughout the whole booking process. Any isssues i had Moiz handled quickly and efficiently. Both hotels in Mecca and Madina were very clean and spacious, the breakfast buffets had a good choice of food. The transport service was excellent and vey punctual. the drivers were very courteous at all times. The whole umrah experience was beautiful and I am so glad we came with 7 Continents . I am hoping to travel again to Umrah this year ins sha Allah and will be booking with 7 Continents. Moiz is an asset to the company.

Azaan knows how to deal with customer s and im happy with how he helped me to get my tickets thanks a lot

I am very happy to book with honey. It's been 10 years since we have been dealing with honey. He's really reliable and can always trust him with my tickets. He gave us really good flights for pakistan. Thank you honey

am very pleased to book my Umrah from this company. They are very reliable and keep you in touch throughout every steps of your journey. They booked me hotels that are convenient for my needs and my family need. Overall, I am very satisfied with the service provided by Mdurrani and his great communications skills. I recommend everyone to book umrah from this company

I made my Umrah booking for 2025 with 7 continents travel Hamza dealt with my enquiry he was very professional & understood what I wanted booked my flights & hotel .
Very happy with the prompt customer service.

My travel agent was Abu Bakr and we communicated mainly thru WhatsApp messages. Starting from the beginning, my brother planned to go 10 days in Saudi Arabia (5 days Mecca, 5 days Medina) and 4 days in Egypt. He asked would if I would like to go with him and we'll be a part of a group and whole package would cost almost 2k, including flights, transportation, tour guide, hotels, breakfasts. My brother paid for his spot and he was secured. I said yes then he passed my number to Abu Bakr. He messaged me asking for money straight away if I wanted to go. I said to him i want to pay in installments and initially paid £600 deposit. He would then message me daily, sometimes hourly asking for money, putting pressure on me and using FOMO tactics. He was very relentless. I asked him several times to stop pestering me for money when I said I'll pay in installments. Eventually, he backed off. I was very suspicious of him/7 continents because he sounded like a scammer and I didn't trust him, so I decided to visit their office in Tooting and they seemed legit. I payed the remaining amount after a few weeks and asked for documents, recipient and all the necessary information. Abu Bakr became radio silent. No communication whatsoever. A month or 2 go by and flight, hotel, tour guide, transportation information was still not provided. He messages me a week before our flight and sent me VISA for Saudi Arabia and flight information via email. I'm still missing other information at this point. My brother and I left from Heathrow Airport to cairo, then cairo to jeddah. There's no one there waiting to meet so got hustled into paying £80 for a taxi ride to out hotel in Medina at 2am. We tried to check-in using our names at the reception but the receptionist said there's no room here for us. I connected to WiFi and messaged Abu Bakr and eventually he told me the room reservation number and the room was under our tour guide's name Nasa. I was very angry at the time. We went upto our room and finally met our group (Nasa the tour guide and an African man) at 2am. Fast forwarding, when entering Egypt, we were denied entry because we didn't have VISAS so had to pay £25 each. Abu Bakr failed to mention Egypt VISAS were not included. At then end of our holidays, when trying to depart from the airport, my name was not showing on the system. Abu Bakr accidentally set my departure date for November 2024 instead of October 2024 so I had to pay £135 to change the date to return to the UK with my brother. I was very unhappy at the way we were treated as paying customers which I do feel I overpaid. The tour guide was nice and friendly but unprofessional and unorganised but this is not a complaint about him personally. To end this, I was not given all the necessary information which was needed or it was partially sent last minute. No hotel check-in information, no tour guide name or number provided, I was not informed there were 3 groups of 4 people, I did not know the other members of my group, no transportation information, I had to pay £80 cash-in-hand for a taxi ride which was supposed to be included in our package, I was not informed that Egypt VISAS were not included, the incorrect departure dates that I had to pay myself to correct. I later found out the other 2 members came from Gatwick Airport together and used the transport vehicle that was for all 4 of us to travel to the hotel. Why did Abu Bakr arrange for me and my brother to fly from Heathrow and the other 2 members to fly from Gatwick? This was a bad decision on his part. All the problems above, plus his bad service, persistently asking for money, lack of communication and information after my payment. Everytime I asked him questions, he replied, I told your brother and that my brother should've told me. When I asked him questions directly, he couldn't give me straightforward answers. After returning back the the UK, I went back to their office and told the manager about all the problems that happened. There was no smooth transition at the airport and it was very stressful. The manger did an investigation and reimbursed only £185 after everything which was still short of what am actually owed. When I mentioned this on WhatsApp, he said we did not have to pay you but we did anyway. I conclud my rant and hope people will stay clear from 7 continents. Thank you.

I have been purchasing flights tickets from Jennifer at 7 continents for a good few years now and she has never disappointed me. 7 continents Travel Ltd are 2nd to none within the travel Industry.

Patient, listening, ready to help and supportive and was able to carry you along during the interactions.
Staff name Jennifer

Very nice and pleasant staff, gave us the cheapest options and updated us at all times about our booking arrangements. I will definitely book again with them.

I was served by Brother Usman it was a great experience he helped me soo much I received all services as promised I would recommend brother usman

I wish I could give zero or even minus stars. The worst customer service ever. I had Nabilah as first agent. First of all not sure if they are based in UK and it’s a pain getting to speak to managers to sort stuff out. They barely answer it’s mostly done by wats app which is very annoying which things are going wrong .

Secondly they say yes to everything and no commitment at all. She said we can pay in instalments but she kept putting pressure on us to pay.

When we asked for guide she said they have it and later had to go through my bank to get refund. Once you pay then I think it’s 3rd party you get notified it’s unsuccessful when it is and forget about refund if anything goes wrong .

We even have a guide who was putting very loud music on during on our way to Madinah . So much disrespect and this is the type of service they provide.We requested double bed and Nabilah confirmed its double but both hotels said it was not requested. So clearly Nabilah said yes to everything without any action.

It was our first experience so we did not realise she also gave us a connecting flight with only 50 mins so we had to pay extra £150 for gold service.
Alhamdullilah we did our first Umrah as planned but customer service was big zero.

I would not want others to go through what we did. Never use this company.they are not reliable . The whole process was stressful.please verify well make sure you book with companies based in UK.

Worse is they assumed everyone speak Urdu . All our guide/transport there could barely communicate. Luckily my husband understand a little bit but he had to translate to me all the time

Shame you are using religion to offer such appalling service to pilgrims

I was referred to Eiman travel by a family who used them 2x for umrah and honestly they are the best. Their staff Adam assisted me with all my bookings from hotel,flight and visa process. There made sure that I had a very smooth and pleasant umrah journey and experience. You can trust him with providing you with the best deal with all honesty
I will definitely be using them in the future
Contact Adam on the following details for your umrah or hajj bookings
0203 500 0679

Great service.Always so helpful in finding out good deals specially Mr Adam khan he is so co operative.Highly recommended.
Thank you so much!

Great experience all round and provided amazing customer service by helping to our every needs especially when we made last minute changes. Their constant support by reaching us and us reaching them in rapid time helped greatly. The price quoted were very good. Would recommend

I am writing to express my utmost satisfaction with the exceptional Umrah travel services provided by 7-Continents Travel, particularly the outstanding work of their agent, Taimoor.

My father recently embarked on an Umrah pilgrimage from Pakistan, and Taimoor's meticulous planning and attention to detail ensured a seamless and unforgettable experience. From the initial booking to the final departure, Taimoor's expertise was invaluable.

Taimoor's ability to handle all the arrangements, including flights, accommodation, visa, and transportation, was truly impressive. He was always available to answer our questions and address any concerns promptly. The accommodations he selected were comfortable and conveniently located, allowing my father to focus on his spiritual journey.

The entire Umrah experience was well-organized and hassle-free, thanks to Taimoor's dedication. I would highly recommend 7-Continents Travel and Taimoor to anyone considering an Umrah pilgrimage. Their commitment to providing exceptional service is evident in every aspect of their work

I had booked a holiday through Aqib in August to umrah and Doha Qatar , from start to finish we received a 5 star service from both ends, I can not thank Akib enough for service he provided , he’s a really helpful and amazing young man
We stayed in Swiss hotel Makam , and dohas hotel was amazing too
May Allah swt bless you always thank you again

We are going for umrah next month and saif helped us a lot since we have to have Same hotel’s and some flights as well from my family from Pakistan so it wasn’t easy but saif has a lot of patience and skill to do everything we ask for visa on the same day it’s been amazing experience may Allah bless you saif my prayers are with you I will recommend your services to everyone thank you. 🙏