A1 Approved Reviews 

729
•
TrustScore 2.5 uit 5

2,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Don’t use them. They refuse to pay for the repairs on my car even tho they were covered . You have to get there permission for repairs and prove the work needs doing. A invoice from a garage is Not ex... Toon meer

Beoordeeld met 1 van de 5 sterren

Bought a 2016 E class from Junction 17, paid for A1 warranty for the year, handbrake stopped working and they are refusing to cover it. From my experience dealing with them, they will give you 1 sente... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I only recently had purchased a used Mercedes convertible and the dealer gave me a 3 month warranty. Within 6 weeks I experienced a problem closing the roof so took it to an independent Mercedes garag... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Emails answered quickly. Ellie was particularly helpful. Everything explained fully. (Might not be what you want to hear in terms of having to top up payment yourself for the labour charge as the war... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autoservice
  2. ook in
  3. Auto-accessoire winkel

Informatie afkomstig van verschillende externe bronnen

Used Car/Van/Bike/Motorhome guarantee schemes that actually work for both customer and dealer. A refreshing change in the market. DM for more info


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

729 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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2,7

Alle reviews

(729)

113 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Like I said before I had cover my car…

Like I said before I had cover my car was not drivable as the whole rear air suspension had bust was on the tyres! So tell me how do I drive to the mot centre! Absolute con!

6 juni 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Antony,
Thank you for the review.

Unfortunately we cannot process a claim on a vehicle without a valid MOT.

Kind Regards
Claims Department

Beoordeeld met 1 van de 5 sterren

Not worth the paper its written on i…

Not worth the paper its written on i definitely rate these to 0 wont renew our cover with these crooks just as bad as direct car credit only out for ur money yesterday AA ATTEND said Turbo has gone in the vechile anways we have gold warranty there saying it isnt covered definitely do not recommend these at all and I can see they have more bad reivews then good

30 mei 2025
Review zonder uitnodiging
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Antwoord van A1 Approved

Good Afternoon,
Thank you for the review.
Unfortunately, the level of cover you hold doesn't cover the turbo.
I can see we have paid 3 other claims without a positive review but on the first one that's declined you leave a bad one.
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

I’m very happy to say A1 is number one…

I’m very happy to say A1 is number one I clam and they sort it out so quickly and get the work done thanks for avery think

21 mei 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

First class company

Van had to go into the garage for a fault on my braking system. The garage contacted A1 approved. Later in the day I received a call stating A1 would be covering the cost

16 mei 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Good Morning Tigermaz.
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Beoordeeld met 1 van de 5 sterren

Absolute scam

Absolute scam. Purchased a car at car time bury. My warranty I signed for included break down cover with platinum cover. I needed break down cover today and they told me I'm not on the system and i will have to pay for them to come out even though I signed the contract at the dealership and paying for the warranty monthly. Avoid these scamming artists with misleading/fraudulent contracts!! Cancel it immediately!!!

26 mei 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Buddha,
Thank you for the review, You have however left us a review regarding the recovery, we are the warranty company and NOT the recovery company.
Your recovery is with National Breakdown, if they do not have your vehicle on cover yet please let us or cartime know and we can let them have the details to add the cover.
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

Brought a 2019 Mercedes the same day…

Brought a 2019 Mercedes the same day got a EML light.
Called a1 approved they paid for the diagnostic and approved repair in the same day. Brilliant company

23 mei 2025
Review zonder uitnodiging
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Antwoord van A1 Approved

Good Morning Dylan. Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Beoordeeld met 1 van de 5 sterren

Warranty is a complete waste of money

Bought a car through Hippo 11/24. 6 months later and 6000 miles later the gearbox is failing. Cost to repair £1400. Apparently this is categorised as general wear and tear. I thought gearboxes were supposed to last 120000 miles. The £50 per month for 10 months to cover me for something major going wrong was pointless. My advice is prepare for the worst if you can, put £50 per month in a savings account. Then deal with it yourself should something go wrong, because that is what you will end up doing anyway.

19 mei 2025
Review zonder uitnodiging
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Antwoord van A1 Approved

Dear Simon,
Thank you for the review.
The warranty on the vehicle is for a sudden and unforeseen mechanical or electrical failure, by your own words the part hasn't failed but could fail in the future.
The warranty doesn't cover preventative works unfortunately or items that are deteriorating over time.
Kind Regards
Claims Department

Beoordeeld met 1 van de 5 sterren

Bought warranty in 2023 only done less…

Bought warranty in 2023 only done less than 8000miles within 18 Months told me not possible to claim dealership ceased trading there not responseable for warranty? All documents related to their name ?

2 mei 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear PJ,
Thank you for the review.
unfortunately this is correct, as displayed on the selling dealers website you purchased their own warranty and NOT an A1 Approved warranty. A1 Approved did however agree to handle the phone calls and emails for them.
The booklet given to you by the dealer and A1 Approved also states that A1 Approved are only the administrators.
Kind Regards
Claims Department

Beoordeeld met 1 van de 5 sterren

Where is the minus star?

If there was a minus, or a “danger” star, I would use that.

This company is nothing but a scam, cost me £400 per year and refused to pay for ANY repairs. Made up an excuse for reasons not to pay out, I’ve had to go through my lawyers to take them to court. Please avoid at ALL costs!

14 mei 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Richard,
Thank you for the review.
unfortunately the Gold cover that you opted to take doesn't cover the battery or the plastic housing.
We haven't had any contact from your solicitor but we would be more than willing to share the booklet with them also.
Thank you
Claims Department

Beoordeeld met 5 van de 5 sterren

Had a small issue with new car and they…

Had a small issue with new car and they dealt with it quickly and efficiently, really pleased would highly recommend:)

13 mei 2025
Review zonder uitnodiging
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Antwoord van A1 Approved

Good Morning Carley. Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

First Class Customer Care

I wasn't sure about taking out an extended warranty but I was glad when I did.

My vehicle was delivered with an intermittent fault, and I didn't fully recognise it for around 4 months, it was a faulty fly wheel and clutch.

Although it could be argued that A1 had no liability in this case, they stepped in to support me nonetheless.

A1 liaised with the leasing company on my behalf and negotiated with them to split the costs of the repair. I was astonished by how forthcoming they were.

I was extremely nervous about the situation but A1 sorted it and the vehicle was repaired with no inconvenience to me.

Unbelievably, my luck fell short again when another fault occurred several months later and an engine manmanagement light came on.

As with before, I reported the problem to A1 and they immediately took ownership. The fault was again fixed with no cost or inconvenience to me.

If I've learned anything, it's that this company can be relied upon and I know now that trusting them with my vehicle warranty was the right thing to do. I dread to imagine what these issues would have cost me if not.

I'm grateful to A1 for being reputable, professional, and trustworthy. I've never had any trouble getting through to them and they're always quick to help. I fully recommend.

18 oktober 2024
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Good Morning.
Thank you for your very informative feedback.
We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

Trusted, professional and knowledgeable 🤙

First time having a car remapped. I untrusted Andy and Blair with my Audi Q3 2.0 tdi sline.
My car ran at 138 bhp 377nm. After the map it came back with 184 bhp and 442nm. Quick chat with And before leaving and explained what to expect.
Car runs faultlessly, no flat spots through the whole range.
Both Andy and Blair are professional, knowledgeable and courteous.
Top job and worthy of the 5 stars.
Would most definitely recommend.
Thanks again guys 🤙✅

25 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service.

Had a problem with my new car after only a few weeks. Karl at A1 was very helpful and dealt with my claim very promptly whilst I was in the garage getting my car fixed.
Great customer service , quick response and Great customer service. Highly recommend

23 april 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Carrie-Ann,
Thank you for taking the time to leave a review, I will pass your comments on to Karl who I am sure will be very pleased with this review.
Thank you once again.
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

Ben was absolutely amazing

Ben was absolutely amazing. He was able to offer me a great deal and put my mind at rest. Thank you Ben.

16 april 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Julian,
Thank you for taking the time to leave a review, I will pass your comments on to Ben who I am sure will be very pleased with this review.
Thank you once again.
Kind Regards
Claims Department

Beoordeeld met 1 van de 5 sterren

Absolute sham...

Absolute sham... Sold as a high end, prestige car, warranty company, yet will only cover labour costs up to £50 pound per hour and won't cover diagnostics. If you value your car at all I would avoid at all costs.

4 april 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Daniel,
Thank you for the review.
The labour cap is clearly stated in the warranty booklet along with the diagnosis fees.
We do offer customers to upgrade to £150 per hour but this is payable extra when taking a cover out with us directly.
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service. Easy, fast and so efficient.
Can't recommend enough 👍

2 april 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Laura,
Thank you for taking the time to leave a review, I will pass your comments on to the team who I am sure will be very pleased with this review.
Thank you once again.
Kind Regards
Claims Department

Beoordeeld met 1 van de 5 sterren

Do not recommend

I had a car 2 days before a fault came up. I done all that A1 asked, took to garage, got diagnostic. Garage spoke with them over the phone as they requested. Got estimate as requested. A1 then 3 weeks later after me calling every couple of days to chase authorisation decided they now wanted a photo evidence (of electrical fault). I have had nothing but stress and trouble, and still not sorted. Do not recommend. Stay clear!

Since the response a video of the EGR valve has been provided to A1 and still not helpful !!! Asking for proof it isn't other things, when clearly a garage know what they are doing. Beyond stressful, please please, do not think about using these people if you want a stress free experience

31 maart 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Kelly,
Thank you for the review.
We feel that you are frustrated at the wrong company, we have approved the EGR cooler filter and told the garage if it needs the EGR also then please just send us a video showing this is needed so we can add it to the quote.
You have sent us a video showing the gearbox issue and this was approved within the hour along with the wheel bearing.
We understand you want this done quickly but we can only act as fast as your garage....
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

Ben is a great sales man!

Ben is a great sales man!! Thank u for ur help today in renewing my warranty

1 april 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Em,
Thank you for taking the time to leave a review, I will pass your comments on to Ben who I am sure will be very pleased with this review.
Thank you once again.
Kind Regards
Claims Department

Beoordeeld met 5 van de 5 sterren

Great experience

Called at 10am to report an engine management light on, advised to book it into a garage and they will cover the cost of diagnostic test. By 10.30am the garage found the fault code and sent invoice to A1. I drive away just after 11am after they made payment directly to the garage. Couldn't fault the service, friendly and helpful. Never known a warranty company to pay the garage directly over the phone. Highly recommend

1 april 2025
Review zonder uitnodiging
Logo A1 Approved

Antwoord van A1 Approved

Dear Marc,
Thank you for the review.
I am pleased we were able to process your claim quickly and that our team were all friendly and helpful. I will pass the feedback to the team.
Thank you.
Kind Regards
Claims department

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