Acacia Cottages Reviews 

596
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TrustScore 5 uit 5

5,0

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Beoordeeld met 5 van de 5 sterren

I reached out to Acacia Cottages when planning a Hen Do for an old school friend. From the get-go, they were so helpful! I was put in touch with Molly who helped us plan the perfect weekend at "Ba... Toon meer

Beoordeeld met 5 van de 5 sterren

From beginning to end the experience was faultless. Karen and Mollie were incredible, answering any and every question we had promptly and in depth. We stayed in the Stone Farmhouse, Pool and Hot T... Toon meer

Beoordeeld met 5 van de 5 sterren

Acacia cottages were so helpful in the planning of my sisters hen do. We stayed at the lovely Red Brick Norfolk Barn which was perfect for a weekend away for 12 girls. The barn had a great social spac... Toon meer

Beoordeeld met 5 van de 5 sterren

We have just returned from my daughter's Hen weekend at the North Yorkshire Retreat. The whole weekend was amazing from start to finish. There was a group of 17 of us staying at the property which... Toon meer

Bedrijfsgegevens

  1. Vakantiehuisje

Geschreven door het bedrijf

We're experts in making hen parties happen. We have a huge range of beautiful cottages and activities and we have over 18 years experience creating memories, building relationships, developing easy on-line payment systems and adding protection for your money, to ensure we give your the best hen weekend possible with the least amount of stress.


Contactgegevens

5,0

Uitstekend

TrustScore 5 uit 5

596 reviews

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5,0

Alle reviews

(596)

32 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic, memorable hen weekend!

Fantastic sized and equipped property that was clean and tidy.
(Principle residence, hot tub)
Great support and organisation by Ashley, easy to pay etc.
We organised treatments which all thought were excellent, very friendly people.
The 3 course meal meant no one had to cook or clear up which meant all could get involved in the Murder Mystery which had us all in tears of laughter! This event made the weekend, it was hilarious and we all got into character, very well done.

17 september 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Jane,
We are thrilled that you had such a fantastic and memorable hen weekend as that is our number one aim! Thank you for leaving your feedback and we are so pleased you enjoyed your stay at Principle Residence with Hot Tub. We shall pass your kind comments onto Ashley, the chef, beauty therapists and murder mystery team. We hope you have a wonderful wedding.
...The Acacia Team xx

Beoordeeld met 5 van de 5 sterren

Absolutely Perfect!!

We had a wonderful stay at the Renovated Barns with Hot tub in Somerset, organised by Ashley from Acacia.
The communication was great from start to finish and Ashley helped us to find the perfect place for our “Chilled Hen do”.
We made great use of the Hot tub and Party barn and the accommodation was clean, comfy and well equipped with everything we should need.
I wouldn’t hesitate to recommend to friends or family.

16 september 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Jade,
Thank you for such a wonderful review and we are so pleased that you had an absolutely perfect weekend away at Renovated Barns in Somerset.
Thank you for taking the time to leave your feedback.
...The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

Just had the best weekend ever

Just had the best weekend ever at the Luxury Yorkshire with hot tub cottage for my daughters hen party. Loads of room for all 14 of us, big lounge with enormous sofas, separate dining room and fab kitchen with another eating space. The house is huge and his literally everything you could need. The owner James was fantastic, nothing was too much trouble. The place was immaculately clean, gorgeous garden with lovely views and we even had two bottles of fizz waiting for us. We had the pamper treatments, two lovely ladies came to do massages for us all then our chefs arrived bang on time to cook our meal, serve us, clear up and left the kitchen gleaming! Acacia were a pleasure to deal with from start to finish, we had lots of questions and Ashley and Molly were so helpful and responded quickly to my emails. I wish we could do it all again!!

9 september 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Sarah,
We love it when our hen groups have the best weekend ever! Thank you for taking the time to leave your feedback regarding Luxury Yorkshire with hot tub and we totally agree with you that it is a special place to stay for a hen weekend.
We shall pass on your kind words to Molly, Ashley, James, beauty therapists and chef who will be thrilled.
We hope your daughter has a wonderful wedding.
...The Acacia Team xx

Beoordeeld met 1 van de 5 sterren

Refusing to give deposit back

After having an amazing hen do, it was very quickly ruined by being accused of causing two small burn marks to the carpet in one of the bedrooms. Despite us being able to provide evidence that the burns were there on arrival, and not caused by us, they have still refused to return our £200 deposit. There have been emails going back and forth including me sending chaser emails on multiple occasions, however they are not keen to get this sorted as they are happy withholding the money. I wouldn’t go with this company again, not worth the hassle.

9 augustus 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Dear Charlotte,
Thank you for taking the time to leave your feedback. We’re pleased you all had an amazing hen do.
We are sorry that you are not happy with the resolution regarding the two separate carpet burns; we worked hard with both the cottage owner and yourself to try and find a compromise. Past Acacia groups have had many positive experiences at this cottage, in fact, this is the first time the cottage owner has withheld any security deposit monies.
The owner believes that the two carpet burns in the shape of hair straighteners occurred during your weekend and requested £479 to replace the carpet. They notified us immediately after your stay and provided photos.
You confirmed that, although your group used straighteners, they were careful and used mats. You supplied a video from your arrival in which we were unable to see the burns.
Not to find an obvious and amicable solution is rare; 19 out of 20 security deposits are refunded in full. Of the remaining 5% almost all are amicably agreed by the customer and owner. We can assure you that we investigated other, less costly, means of rectifying the carpet burns but a replacement was the only viable option.
Having received your comments and appreciating the difficult position you were in, we paid £279 of the total cost of £479, with the remaining balance coming from your security deposit.
We know this is an unfortunate situation, but we believe this is, on balance, a fair resolution.
Best wishes for the upcoming wedding Charlotte,
The Acacia Team x

Beoordeeld met 5 van de 5 sterren

Fantastic! Takes all the stress away!

Ashley was fab from start to finish, super helpful when asking all of the questions we had right the way through to the week of the stay.
We stayed at Green cottages & it was perfect for a hen party.. really spacious, clean and tidy and in such a beautiful location, right at the edge of the river! The hosts even left us a cake and milk in each of the fridges (2 cottages adjoining so was fab for fridge and freezer space too!) Rob, the owner popped by on Friday afternoon to make sure we knew how to use the tub and ensure we had settled okay!
As part of our package we went for cocktail masterclass at the cottage, FAB!! Great fun, and so good to not have to leave the cottage for it.. they literally bring everything too so nice and easy!
All in all, great weekend had by all, again thanks to Ashely for helping doing all the leg work in organising, made it so stress free :)

19 augustus 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Emma,
Ashley was over the moon to hear she helped make your special weekend stress free - as that is exactly what we aim to do!
We are so pleased you enjoyed Green Cottages and were able to enjoy the location, spacious feel, and cake! Thanks for your comments about the bartender which we will, of course, pass on.
Thank you for taking the time to leave your feedback!
...The Acacia Team xx

Beoordeeld met 5 van de 5 sterren

Hen party of dreams

I booked a hen party at bath central and we had the most amazing time!
The accommodations was a sold 10/10 the one only thing I would say would be about the showers being on the small side and not draining very well but other then that I would highly recommend this accommodation.
We had a spa day at the house and both lady’s were amazing!
We also had a chef come and cook a 3 course meal on the Saturday night which the food was delicious!
Ashley who was dealing with our booking was a total babe 10/10 so helpful.
We had the best time in bath and made some incredible memories.

Thank you

17 augustus 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Franki,
Thank you for this wonderful review - we just loved hearing that your weekend at Bath Central went so well.
We will review our holiday booking plans to reflect the shower information and pass on your kind comments to the beauty therapists and chef who will be thrilled.
We also think Ashley is a 10/10!
Have a wonderful wedding and we hope to hear from you all again.
...The Acacia Team xxx

Beoordeeld met 1 van de 5 sterren

Had full contact with a booking agent…

Had full contact with a booking agent who said they would notify us if our required date booked up before we paid the deposit. Paid the deposit 12 hrs later only to be told immediately that the house had been booked directly by the owners and we would be receiving our deposit back 3 days later..... this is for a hen do so asked if there were any other properties available and shockingly there were properties available in the area we wanted despite them saying beforehand there weren't... and at a dearer price! No thank you

17 augustus 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Amanda,
Thank you for your comments and sincere apologies for our mistake.
We work closely with our cottages owners to ensure that we have the most up to date availability. On this occasion there was a misunderstanding between us and the owner. This rarely happens and the owner was very sorry for the disappointment caused (as are we).
We aim to give our customers the best option for them upfront, taking account of their requirements (location, activities and budget). When we realised the mistake, we contacted other owners in the area but, as you’ve mentioned, the alternative quotes came back more expensive.
Please be assured that we did process your refund immediately however, it can take up to three days to show in your account (depending on the card issuing bank).
We are sorry that we could not help to organise your hen weekend on this occasion, and wish you all the best with the weekend.
…The Acacia Team x

Beoordeeld met 5 van de 5 sterren

We absolutely loved our stay at the…

We absolutely loved our stay at the Oxford Country house with Acacia Cottages for my best friends Hen do.

The house was perfect; spacious, with a great garden (we loved having a BBQ on the first night), plenty of bedrooms and bathrooms. We took use of having a caterer come in and provide us with a 3 course meal. We had Jackie who was incredible. Not only did she cook the *most* divine meal, she was so warm and friendly and no stone was left unturned. We really enjoyed having use of the outdoor swimming pool a short drive away, it’s a great pool and on the same site as the pool is Worton Kitchen Garden where we had lunch one day and it was... *chefs kiss*.

The whole weekend everyone kept asking me how I had found such a great place!

Thanks for a great stay!

14 augustus 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Emilla,
It's great to hear you had such a wonderful hen weekend for your best friend at Oxford Country House. We will pass your kind comments on to the chef who will be thrilled.
Thank you for taking the time to leave your feedback and we hope your friend has a wonderful wedding.
...The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

From start to finish Acacia Getaway…

From start to finish Acacia Getaway with hot tub in Bristol was super! The team (Becca) were so great to help us planning a hen party designed for us.
The cottage was super modern, cleaning and the owner was so friendly.
We had a taxi driver taking us about all day and he was on time, knowledgeable and so friendly.
Highly recommend them all and will using them again !!

2 augustus 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Amy,
We are so pleased that you had such a wonderful hen weekend at Acacia Getaway. The owner really enjoyed meeting you all and said to thank you for leaving everything so well. We shall pass on your kind words to the driver and Becca who really enjoyed working with you.
Thank you for taking the time to leave your feedback and good luck with the wedding plans.... The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

Hen weekend away in Oxford Country House

We had a lovely hen weekend at Oxford country house. We had the coach house and dovecoat for our stay. The pictures do not do it justice. We used the swimming pool which was about a 10 minute drive away which was clean and well looked after. Overall a great hen weekend away for my sister. We will use them again.

27 juli 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Nicola,
We are so pleased that you had such a wonderful stay at Oxford Country House and managed to take advantage of the nearby pool. Thank you for taking the time to leave your feedback and we hope that your sister has a wonderful wedding... The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

AMAZING! Highly recommend :)

Absolutely amazing service from start to finish. I booked a package for 18 back in January 2022 and have had clear communication up until and after the event in July. The team are all super friendly and helpful and the packages are amazing!
The cottages we booked was out of this world and it was the ideal location for a hen weekend! The cottages where to a very high standard and such an ideal location. We choose a package that included a cocktail masterclass and a coach transfer to York, both of which exceeded expectations. The cocktail masterclass was amazing, and the guy who attended to do it was so friendly, he gave us plenty of time between cocktails to chat, have breaks and take photos which was great. The coach provided was amazing and such a great idea! The thought of getting taxis to and form York for 18 people was too much to bare so I’m glad we had this option! The driver was super friendly and so helpful!
Over the entire trip was a dream! The bride to be so happy and the weekend was perfect. Thank you so much to the team for all their hard work and support.

20 juli 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi C,
Just hearing that the bride was happy and that the weekend was perfect, has made everyone in the office really happy as it is our ultimate aim for every hen weekend!
We are so pleased that you had such a wonderful hen weekend and that you were so impressed with the Cottages near York. We will pass on your feedback to the bartender and coach driver who will value your kind words. Thank you for taking the time to leave such wonderful feedback.
All the best for the wedding.... The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

The BEST hen weekend

Acacia cottages have some great properties available! I honestly had the best hen weekend at Bath Hot Tub Retreat. The property had an amazing kitchen area where we had our private chef 3 course meal which was included in our package. The beds were comfy and the cottage had plenty of room for 16 of us. The cottage could have probably been cleaner and there were many insects indoors but that didn’t bother us. The rules also state that doors must be shut at 10pm, this is true as we had a noise complaint on the Friday night at 10.30pm as we left the patio door open so be careful. I want to give a shout out to Becca who has been my contact at Acacia cottages. She has been extremely helpful and responsive throughout my booking and the service has been amazing. Thank you!!! We all had the BEST weekend.

19 juli 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Amy,
You have no idea how happy we were when we read that you had the 'best hen weekend'. Thank you for the wonderful feedback which we have also passed onto Becca who really enjoyed working with you. We shall mention the cleanliness to the cottage owner as this property normally offers a very high standard of presentation. Thanks also for the advise on outside noise levels which reflect Bath's no-noise policy.
Thank you for taking the time to leave your feedback and all the best for a wonderful wedding.
...The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

Woodland Lodge, with a hot tub ⭐

Ashley was amazing from start to finish from booking to helping amend the booking, to sorting out activities for my friend's hen weekend! It was everything we wanted and more. We stayed at the Woodland Lodge, with a hot tub! Which was a stunning accommodation with gorgeous rural views with everything you need for that girly weekend.

Compliments to the chef for and fantastic meal the first night and complements to the cocktail class run by Jj.

Will defiantly book through Acacia cottages again! Just sad that it’s all over! Thank you again, Ashley. Best wishes Sophie 🌸

18 juli 2022
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Antwoord van Acacia Cottages

Hi Sophie,
We are over the moon that you had such a wonderful hen weekend and we are glad that you found the lovely Ashley such an amazing organiser. We shall pass your compliments on to the chef and bartender who always value feedback.
All the best for a wonderful wedding.... The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

The perfect hen do location.

I spent my hen do with 10 friends at ‘Staffordshire barns’. It was absolutely brillIant from start to finish. We had 2 cottages that had a connecting door in the middle. The cottages are so so beautiful and stylish. Was honestly perfect! Would absolutely recommend.

6 juli 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Lauren,
We love hearing when a hen weekend is perfect as it is such an important weekend. We are so pleased that you enjoyed the Staffordshire Barns and thank you for the recommendation.
All the best with the wedding.
...The Acacia Team xx

Beoordeeld met 5 van de 5 sterren

ChewMagna Farmhouse with Spa

ChewMagna Farmhouse with Spa. Becca was extremely helpful during the booking process and all questions were answered fully. The owners were very accommodating and the Farmhouse was perfect for our weekend away! I was as little apprehensive about the “Spa” but it exceeded my expectations and was a perfect area and size for our party!

We opted for the Beauty Treatments and Chef on the Saturday and both of these were perfect and the Therapists and Chef (and her ‘waiter’) were great fun, lovely and bubbly!

1 juli 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Naomi,
We are so pleased you had such a wonderful hen weekend at Chew Magna Farmhouse with Spa and that you found it perfect! We are always really proud to work with our amazing suppliers and will, of course, pass on your kind comments. Becca was also very happy to get a mention!
Have a wonderful wedding and we hope to hear from you again.
...The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

Red Brick House York, hen party

Recently booked a hen do through acacia cottages, we stayed at Red Brick House York and also had a 30 minute beauty treatment each as well as a 2 hour cocktail making session with a personal bartender. It was absolutely amazing from start to finish, the accommodation was beautiful as well as central and the two extras were absolutely perfect. Couldn’t have asked for a better experience!

30 juni 2022
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Antwoord van Acacia Cottages

Hi Hannah,
We couldn't be happier to hear that you couldn't have had a better experience! Thank you for leaving your wonderful feedback about Red Brick House York, beauty treatments and cocktail workshop. We will pass your comments onto the bartender and beauty therapists, who we know will be thrilled.
Thank you for taking the time to leave your feedback and we hope the wedding is wonderful.
...The Acacia Team xx

Beoordeeld met 5 van de 5 sterren

Amazing Hen Do!! Highly recommend!!

Had my hen do here and it was absolutely fantastic. The inclusive package of cocktail making and a butler in the buff was brilliant. The lads made you feel so comfortable, really professional and we never laughed so much. The place was really clean, and had everything you could imagine, from an amazing pool, hot tub. To do much space you never felt on top of each other. Overall I would highly recommend this place and would love to go again!

29 juni 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Jodie,
We are so happy to hear that you had such a wonderful hen weekend at Peak District Houses with hot tub and pool. The Butlers are great and we are so pleased they added so much fun to the weekend. Thank you for taking the time to leave your feedback and best of luck with all the wedding plans.
...The Acacia team xxx

Beoordeeld met 5 van de 5 sterren

Very professional more than we could have imagined!

From the moment we booked with Ashley we were provided with swift, professional and polite communication, nothing was too much trouble and all our queries were dealt with. The Red Brick Barn and Apartments are outstanding, they are beautifully presented with everything you could possibly need - the grounds are wonderful and the hot tubs a great addition. The suppliers we used were so attentive and lovely to deal with, we had the best weekend and we cannot thank Acacia and Ashely enough.

29 juni 2022
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Antwoord van Acacia Cottages

Hi Eluned,
We can't tell you how happy everyone in the office felt when we read your review. We are so pleased you enjoyed the Red Brick Barn and Apartments and activities. Ashley was particularly delighted with your kind comments.
Wishing you all the best and we hope to hear from you again soon.
...The Acacia Team xx
...The Acacia Team xxx

Beoordeeld met 5 van de 5 sterren

AMAZING !!

Ashley and Molly who have been helping organise my sisters hen doo booking at ‘Peak District Houses, Hot Tub and Pool’ are AMAZING!

Can not fault any part of the service. Payment was easy and clear, emails answered quickly and adjustments made easily. The accommodation is so beautiful and the added activities really made it an experience.

Created some beautiful memories for my sister and we all still can’t stop smiling. We just want to go back asap !

So greatful. Thank youuuuu

29 juni 2022
Review zonder uitnodiging
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Antwoord van Acacia Cottages

Hi Emma,
We were over the moon to read your wonderful comments and, most importantly, so pleased your sister had such an amazing hen weekend.
We would love to hear from you all again! Good luck with all the plans for the wedding.
...The Acacia Team xx

Beoordeeld met 5 van de 5 sterren

MB Oxfordshire barn hen weekend

Everything was amazing from start to finish. Becca was so helpful and nothing was too much trouble. All of the activities included were fabulous and the accommodation we stayed in was the MB Oxfordshire barn. It was lovely, clean and well equipped with everything we needed. I would highly recommend acacia cottages as they take all the stress out the planning leaving you to be able to enjoy the weekend :-)

29 juni 2022
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Antwoord van Acacia Cottages

Hi Kirsten,
To hear we took the stress out of organising the weekend is perfect! We are so pleased that you had such a wonderful weekend in MB Oxfordshire Barn and found it clean and well equipped. Becca was thrilled with your comments and really enjoyed working with you.
We hope you have a wonderful wedding celebration.
....The Acacia team xx

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