Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... Toon meer
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Lees wat reviewers zeggen
I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... Toon meer
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... Toon meer
Bedrijf heeft geantwoord
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Contactgegevens
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, Verenigd Koninkrijk
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3,5
Gemiddeld
499 reviews
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Lies!
UPDATE:
Even more lies! Actually I Looked at the entire site! And not one item was throughout black friday and cyber monday! You advertise sitewide!! I beleive you have only added one item due to my complaint to ASA as its funny since then you respond on the same time ASA contacted you.
Really annoyed receiving an email saying upto 60% off everything! Err no its more 35% off with one item being 50% and majority being 20%!
Dont usally complain about things like this! Great way to get you to shop! As they used word UPTO doubt you could report for false advertising, although blatantly is! Not even out of stock items was 60% off!
20 november 2023
Review zonder uitnodiging
Antwoord van aden + anais
Thanks for taking the time to share your feedback.
Please note that we have several discounts applied to our products. The discount starts from 20% with some lines up to 60% (our culture club boutique dream blanket for example). You can find more details here: https://www.adenandanais.co.uk/outlet
Kind regards,
A&A Team
Lovely and high quality muslin clothes.
7 november 2023
Love my swaddle blanket
Love my swaddle blanket. My baby slept like a dream in the blanket and the material is really soft and breathable
6 november 2023
Worst delivery service I have ever experienced
I still have not received my order. I ordered on 26 October and waited the 2-5/3-5 working days as mentioned on their website to ship an item. I had received no communication regarding my order during this time. I contacted customer service and they said my order hadn't shipped and they are now closed for stock take. No where on their website indicated such a delay. They said I could expect the order to be processed yesterday and delivered by 13 November. I still have received no shipment information now the warehouse has reopened. I never would have bought the product knowing it would take this long. The person receiving the order is leaving the country and now looks like they won't receive it in time for me. I paid 5 pounds for them to ship this to London and it has taken weeks and still no product.
26 oktober 2023
Antwoord van aden + anais
Hello,
Thank you for your review and patience.
Sorry to hear you have not received your order yet. As mentioned our warehouse has been closed for our annual sock take and the orders are taking slightly longer than usual. However, as per our previous communication, your order was dispatched yesterday and was scheduled for delivery today.
Our customer service team has contacted you via email regarding this.
Please accept our apologies for the delay and inconvenience.
Kind Regards,
Aden & Anais
i didnt receive my order until now !!
27 oktober 2023
Antwoord van aden + anais
Hello,
Thank you for your review and patience.
Sorry to hear you have not received your order yet. Our warehouse has been closed for our annual sock take and the orders are taking slightly longer than usual. Our customer service team has contacted you via email regarding this.
Please accept our apologies for the delay and inconvenience.
Kind Regards,
Aden & Anais
Still haven’t received my order nor had…
Still haven’t received my order nor had any tracking information at all despite ordering a week ago
28 oktober 2023
Antwoord van aden + anais
Hello,
Thank you for your review and patience.
Sorry to hear you have not received your order yet. Our warehouse has been closed for our annual sock take and the orders are taking slightly longer than usual. Our customer service team has contacted you via email regarding this.
Please accept our apologies for the delay and inconvenience.
Kind Regards,
Aden & Anais
Antwoord van aden + anais
Hello,
Thank you for your review and patience.
Sorry to hear you have not received your order yet. Our warehouse has been closed for our annual sock take and the orders are taking slightly longer than usual. Our customer service team has contacted you via email regarding this.
Please accept our apologies for the delay and inconvenience.
Kind Regards,
Aden & Anais
18 days for delivery and no communication
7 days after ordering a gift for a new-mum friend I contacted aden+anais for an update on my order as I still hadn't received. They advised that the warehouse is closed for stock take, and the earliest I can expect to recieve my item is 13th November - which will be 18 days from when I origionally ordered! I find this completely unacceptable, especially as there is no mention of this on their website which currrently states 2-5 or 3-5 workings days shipping depending on where you look - both of which fall outside of the best case time frame they have communicated they are currently able to fulfill.
26 oktober 2023
Antwoord van aden + anais
Hello,
Thank you for your review and patience.
We are sorry to hear about your disappointment. We have checked our records and can see that your order was dispatched yesterday and should be delivered shortly. Apologies that it has taken longer than expected but, as mentioned in our email last week, our warehouse has been closed for stock take and orders were slightly delayed.
Please accept our apologies for the delay and inconvenience.
Kind Regards,
Aden and Anais
Impressive service and product
The delivery was super quick - literally next day although there wasn't an extra charge for this. I bought the most beautiful muslin swaddle cloths - so many print designs to choose from and at a good price. Would highly recommend and buy from again.
19 oktober 2023
great product
18 oktober 2023
Beautiful product
Ease of shopping, clear pricing, quick delivery, beautiful and practical product
18 oktober 2023
Excellent products
Great quality products. The swaddles and blankets are super soft and the bibs are brilliant. The muslins are also extremely good quality and durable. I bought a bunch when my daughter was born and I’m still using them 18 months on, and they’re still as good as new, whereas cheaper ones I bought from elsewhere just didn’t last. It’s certainly worth the extra money for longer lasting, better quality items.
18 oktober 2023
Review zonder uitnodiging
Incredible service
Incredible service! Parcel arrived the following day. Delighted with item. Thank you.
Janet Willsher.
9 oktober 2023
Love love love!
Really quick delivery, high quality materials, oh so soft! And the most pretty and fun patterns. Absolutly love love love!
29 september 2023
Speedy delivery
Speedy delivery, lovely items that feel soft and great quality. I will buy from here again and highly recommend.
27 september 2023
Could not make payment
The website would not let me make a payment by card, I tried several cards over several days but nothing worked. I tried to call on the number on the website and it rang dead and also sent a message to you on instagram that I did not receive a response to. As this was a gift for a baby shower on a gift list I had to perceiver as had already marked to buy. In the end the only workaround I found was to set up a PayPal account and pay that way.
16 september 2023
Antwoord van aden + anais
Hello
Thank you for your review.
We are sorry to hear you experienced technical issues during the checkout. We have shared your feedback with our IT department for investigation.
We apologize for the inconvenience.
Kind Regards,
Customer Service Team
Great service
16 september 2023
Absolutely beautiful Muslin's
Absolutely beautiful Muslin's. At first I was reluctant to pay that much but so happy I did, the set is gorgeous and great quality! And although I didn't select next day delivery, they came the next day!
I would highly recommend and will be purchasing more from the site!
5 september 2023
Delivery was quick and the items are…
Delivery was quick and the items are excellent quality. Very pleased with my purchase.
5 september 2023
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