Commande passée fin juin, reçue non complète. J’appelle depuis 3 mois pour obtenir un remboursement en vain… Le service clients vous mène en bateau et invente un nouveau mensonge à chaque appel. Un se... Toon meer
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Lees wat reviewers zeggen
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... Toon meer
Bedrijf heeft geantwoord
Je ne comprends pas les avis négatifs.jai commandé vendredi, aujourd'hui mardi ma commande est arrivée.les articles sont de très bonne qualité avec des réductions de fou !certe il n'y a pas de suivi m... Toon meer
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contactgegevens
Bowling Green Mills, BD97 1AD, Bingley, Verenigd Koninkrijk
- 0 871 200 22 31
- service@afibel.co.uk
- afibel.com
3,4
Gemiddeld
6K reviews
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Antwoord van AFIBEL
Dear Mrs Hale
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to know you find our clothing range fantastic quality and have plenty of lovely colours to choose from.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Very good service and quality products
Shopped for years with Afibel always had good service and very good products.I am an OAP and will continue to shop with them in the future.Their sales especially appeal to me due to limited funds.
28 mei 2025
Antwoord van AFIBEL
Dear Patricia
Thank you for taking the time to leave us this fantastic 5 star review.
It's a pleasure to hear you enjoy shopping with Afibel. We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
What went wrong you sent it to the…
What went wrong you sent it to the wrong address now I paid £ 9.92 to send it back to you as the next date for a returns pick up was going to be 12 th June the parcel was delivered on Thursday last week. Hopefully when you received the package you will redirect it to the correct delivery address. The delivery address on the invoice was correct but the parcel was sent to the billing address. Which is definitely a mistake by you as the delivery people would not have had details of my
Billing at least I hope not
Regards Catherine Prentice.
28 mei 2025
Antwoord van AFIBEL
Dear Catherine
Thank you for taking the time to leave us this feedback.
I'm sorry to hear that you are unhappy with your order on this occasion. So we can look into this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Not so much dislike but wondered what…
Not so much dislike but wondered what had happened to the box it was in. Battered and taped up to glory by the post office (i presume). Fortunately the contents were not damaged.
26 mei 2025
Antwoord van AFIBEL
Dear Anne
Thank you for taking the time to leave us this feedback.
I'm sorry to hear that you are unhappy with your order on this occasion. So we can look into this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Antwoord van AFIBEL
Dear Patricia
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with your order and that it was purchased at an affordable price.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Ordering online is very easy
Ordering online is very easy. Afibel is very professional, efficient and a pleasure to deal with.
27 mei 2025
Antwoord van AFIBEL
Dear Doris
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are very happy with all aspects of your recent order. I will be sure to pass your feedback onto our team who will be delighted.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Took to long to notify me that the…
Took to long to notify me that the skirt for a matching outfit was out of stock then sent the top and said they have sent a cheque for the refund but I pated by debit card so I'm not happy with the service
26 mei 2025
Antwoord van AFIBEL
Dear Karen
Thank you for taking the time to leave us this feedback.
I'm sorry to hear that you are unhappy with your order on this occasion. So we can look into this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
The Perfect Company
The dress I have just received from yourselves is beautiful and fits perfectly. I always find your clothes are a true fit for the size on the label. I also find the quality is excellent. For me who can no longer go out to buy clothes it’s so good to have a company like Afibel to order from.
6 juni 2025
Antwoord van AFIBEL
Dear Ina
Thank you for taking the time to leave us this amazing 5 star review.
It's a pleasure to hear how happy you are with your dress I'm pleased to hear it fits perfectly. We consistently aim to deliver great choice and quality across all our catalogues.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
My only problem was parcel took two…
My only problem was parcel took two weeks to get to me .
24 mei 2025
Antwoord van AFIBEL
Dear Helen
Thank you for taking the time to leave us this feedback.
As all our orders are shipped directly from our warehouse in France, we do advise to allow 7 to 10 working days for delivery.
However, I'm sorry to hear on this occasion it took 2 weeks to arrive but generally delivery is much quicker.
Kind Regards
Simon
Afibel Customer Service
I am delighted with the nightdresses
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier. This company has consistently come bottom of customer satisfaction surveys and the reason is clear - in this instance, after Afibel emailed me to say the goods were shipped, EVRI came up with "we are expecting it" for six whole days! We and Afibel assumed that the package was lost and Afibel were preparing to refund ... not good enough - therefore I have given only 4 stars!!
5 juni 2025
Antwoord van AFIBEL
Dear John
Thank you for taking the time to leave us this 4 star review.
I'm pleased to hear you're happy with the nightdresses you've recently received.
However, I'm sorry to hear your parcel took a little longer than expected to arrive on this occasion. We do aim to deliver all parcels within 7 to 10 working days from the date of order.
Kind Regards
Simon
Afibel Customer Service
I am returning my parcel tomorrow
I am returning my parcel tomorrow, it’s shorter than I expected, the material is all crushed as if it’s been worn, and very thin. Not your normal, I have placed another order.
23 mei 2025
Antwoord van AFIBEL
Dear Adelaide
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you wasn't happy with your order on this occasion. Please allow up to 14 days for your return to be processed from the date of return.
Kind Regards
Simon
Afibel Customer Service
FASTER DELIVERY
I think the delivery could be faster, especially when you pay for it. I am very disappointed with that. Have not received my order yet, it is now the 04/06/2025.
22 mei 2025
Antwoord van AFIBEL
Dear Sue
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for your parcel. As all our orders are shipped directly from our warehouse in France, we do aim to deliver all parcels within 7 to 10 working days from the date of order.
So we can look into this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Antwoord van AFIBEL
Dear customer
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are happy with the quality of our clothing and your order arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Very good discounts
5 mei 2025
Antwoord van AFIBEL
Dear Susan
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with the price of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Received my parcel with great care and…
Received my parcel with great care and very friendly courier
13 mei 2025
Antwoord van AFIBEL
Dear Mrs Peel
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with your order and it arrived in a timely manner by your friendly courier.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Antwoord van AFIBEL
Dear Peter
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are happy with your order and it arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Absolutely disgusted with this company
Absolutely disgusted with this company, I was offered a free air fryer with my order in March, when my order arrived there was no air fryer, I telephoned the company (12p per minute!) and was told that it would arrive in April, when it didn't arrive in April I was told that I had to place another order to recieve it, which I did and still no air fryer came, instead I got a mosquito trap?! and a letter to say that the airfryer would not be coming back into stock!!
23 mei 2025
Review zonder uitnodiging
Antwoord van AFIBEL
Dear Mrs Hooper
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you didn't receive your free air fryer. However, occasionally due to exceptionally high demand free gifts may go out of stock and we do reserve the right to send an alternative gift or shopping voucher where this may occur. Please accept my apologies and I will pass this feedback on.
Kind Regards
Bill
Afibel Customer Service
Antwoord van AFIBEL
Dear Miss Bowden
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with the service you've received.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Great quality and generous fitting
Always great quality and generous fitting, making them so comfortable to wear. Also styles you don't see in shops.
8 mei 2025
Antwoord van AFIBEL
Dear Linda
Thank you for taking the time to leave us this amazing 5 star review.
It's great to hear you're happy with all aspects of your order including the styles you don't generally find in the high street shops.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
The clothes fitted well and arrived in…
The clothes fitted well and arrived in good time for a meeting with familly. I was very pleased with the quality and the fit.
8 mei 2025
Antwoord van AFIBEL
Dear Dee
Thank you for taking the time to leave us this fantastic 5 star review.
It's a pleasure to hear you're happy with all aspects of your order and I'm pleased it was delivered in a quick and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
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