Afrihost Reviews 

As promised I've returned after 3 months to give a full detailed review, and no im not a bot:

To someone reading this reviews and in panic, id say don't worry ppl only review when something goes wrong, never when it goes smooth, anyways for my case its been great 95% of the time, the service is amazing and I haven't had any noticeable outages, it has had a few hiccups here and there but restarting was all it needed to be fixed, (btw im not an employee or anything im just a tech savvy 16 year old) I would say go for it, although based on the reviews it is a strong hit or miss, in my case it was a strong hit

AfriHost used to guarantee a 99% uptime, but all my websites are emails are down every second day. I would be ashamed that AfriHost is charging for such poor service.

Every time I create a support ticket the response is like gaslighting. Differing accountability and not providing any long term solution.

Horrible Wifi Provider. I came home a few days ago expecting to hopefully play with my friends, but no. No route to connect to a voice call, I can't even play some games because of this. I literally had to use a VPN to be able to play some games and connect to calls. This is genuinely the most disappointing WiFi Service I have ever been with. If you're ever considering a Wifi Host, do NOT go with AfriHost. Some days the wifi will also constantly go off and Customer Service takes FOREVER to respond to the issue. Do Better.

Absolutely amazing! I logged an issue, had a conversation on WhatsApp, and when they couldn't help, they sent someone on the same day to come fix it. Best internet provider!

They put through unauthorised debit orders after I had to cancel the order due to no delivery of service.

Dear Afrihost team

Just want to say thank you for the excellent service i receive every time i log a ticket on the app!
You guys are fast with correspondence, and always keeping us in the loop
I really cannot complain about anything
The app and the staff managing it, are excellent
I just wanted to say thank you !
I will recommend you to everyone that wants to install fibre
Warm regards
Lizelle

Support team is so uncooperative, they can't wait to close the call, they're not looking to assist you, they make you feel like a nuisance and incompitent.

An incredibly unreliable and untrustworthy ISP. Gave me incorrect information pertaining to a relocation, raised the price on our package, and then charged an extra month despite cancellation when I needed to cancel after finding out the information was wrong.

In addition, many international platforms pickup Afrihost as an illicit VPN, and will not allow secure transfers while on an Afrihost connection.

Pathetic ISP!

Because of Purple Forest Telecommunications (who supply/service Afrihost), DO NOT GET COVERAGE WITH THEM. Purple Forest will be the reason Afrihost lose sales and close business. Wasting our time and money

Webafrica is the worst internet provider I've ever dealt with, with a very poor customer service support.

I owed them two months (October and November) and my fiber optic connection was cut off. I managed to reach one of their advisors at the end of December and asked them to send me an invoice so I could pay, as I don't trust them with direct debits. They sent me an invoice for 1,200 rand, which I paid without hesitation. Then, I requested that my line be reactivated, but they didn't. On January 6, 2026, I received a call from their fiber optic provider (Vumatel's head office) confirming the termination of my contract. I was so surprised and confused! Now, they're demanding 2,000 rand in cancellation fees, even though they were the ones who decided to cancel my service! They never presented me with a policy stating that "in case of cancellation, 2,000 rand will be charged." They're crooks! And they have the nerve to hand the matter over to "Lexmed Debt Management," telling them I owe them 6,058.53 rand! It's absolutely insane! I hope they have solid evidence, like I do, because we're going to end up in court with these bastards.

When their system does not work, the helpdesk is manned by very unhelpful staff. You struggle and all they say is they are trying.
On a fault setup of theirs, I looked at an alternate, and they courtesly did a test, and told me where the error was on Afrihost side. I got eventually got hold of Afrihost, and got them to make changes as per instructions from a comptitor, and all started working.

Stay away, use others.

Poor poor service. Internet again out for more than a week and no solution. Every day I must contact the help line and every day I get a new consultant that resolves nothing. Nobody comes back and follows up. This is the second time a similar incident happens. Last time I was out for a month before they could resolve it. Do not use them if at all possible.

If I could give it negative stars I would, these people they dont give you any support then charge you 999 for cancelling even if you never got the modem!!!!

Afrihost ISP of the Year 2026? What a Joke
My experience with Afrihost's support has been extremely disappointing.

The biggest issue is not even the technical problems themselves, but the complete lack of meaningful engagement when trying to get assistance. Instead of investigating and addressing the root cause of the issues I have reported, my complaints have largely been ignored or met with generic responses that do not resolve the problem.

Over multiple interactions, I have repeatedly raised specific technical concerns, yet there has been little effort to acknowledge, diagnose, or explain what is causing them. It often feels as though the objective is to close the ticket rather than actually solve the issue.

Customer service should involve listening to customers, taking ownership of reported problems, and providing clear communication throughout the troubleshooting process. Unfortunately, my experience has been the opposite. There has been a noticeable reluctance to address the technical faults directly, leaving me frustrated and without answers.

Absolutely the worst service provider ever! They take my money on the first no problem, their service unavalible on the second. I am not even able to complete my site build with all their service interruptions. One of my biggest regrets was giving afrihost a chance. They even lie on their homepage saying they have a 5 start rating its absolute bollocks!

I think Afrihost upgraded a server. They mentioned something. I work from home and rely on email to earn. Email down wed last week for 4 hrs, then friday for 90% of the day. I cld not submit invoices to be paid for june due to be paid 15 june as i missed the cut off time due to the server being down . Just oh yes we are aware cant say when it will be up sorry. Now what? Sat off again for at least , 4/5 hrs. Now its off again for the last 1.5 hrs! Yea we know sorry cant say when it will be up!! Thats more earnings down the tube not to mention my reliability becoming an issue with clients!!!! I get this can happen but its too much now and its an entire day more than once! Its cost me a lot of money that i really cld not afford to loose . Will u feed our family now .. get it sorted!!! 😡

My mother’s fibre had to be moved to a new address and after Afrihost confirmed that the fibre at the new address was active she kept receiving emails informing her that she still needed to activate her fibre.
I contacted them to follow this up and were told to ignore the emails. After 4 days her internet stopped working and we were then informed we needed to buy a new router after spending hours on different dates with support.
We did NOT need a new router. Their support is absolutely abysmal and how they treat their customers is truly disgusting

You have one main job when providing hosting, to keep things hosted and online, but Afrihost fails miserably at this.

Constant downtime, and we're not just talking momentary downtime, actual days of downtime, completely randomly, without warning.

Every other time I check on my site, it'll be down, absolutely unacceptable.

I dont want to be a keyboard warrior. Dont use them. At all. Ive been with them for 8 years. It went well. 2025 into 2026 June. Ive been contacting support regarding the quality of my internet. I almost lost my job because I work from home, online. They still billed me 3 months in a row for a service I did not get. If everyone keeps silent about bad service, nothing will change.