Alliance Parking UK Reviews 

Received a PCN when we had paid on the app
We appealed they took no notice
Received debt collectors notice . Not paying it not going to be intimidated. Non responsive company , faceless, not caring . Just care about collecting money anyway they can.
A computer says no attitude.

This company, like other Parking companies, likes to exploit its onerous "Conditions of Contract". I paid the requisite fee for the car parked and have the ticket to verify the fact. It appears to want more money now as I failed to display the ticket within the vehicle, having issued a retrospective PCN to me. I am not intending to make any further payment to it. I have every reason to believe that its accounting system, had it checked, would have verified that the appropriate fee had been paid. Not my fault if it couldn't.

Alliance parking intention is clearly to generate as much money from issuing parking tickets at the sites they administer, they make it difficult to obtain a valid parking ticket.. the impact is that tourists will not travel to Cornwall and the economy will be damaged by them, trading standards, the local MP and dept of transport need urgently to take action against these cowboys... the land owners clearly do not have a social conscious of the misery and stress alliance cause to the local community and holiday makers. Get them out... I won't visit Cornwall again.

Parked in Looe Cornwall, paid cash as the machine wasn't accepting card payment and I had no phone with me to pay by phone or contact them. Entered Reg. number , but no ticket was issued. A number of other owners had the same problem and many had no ticket displayed. Received a penalty notice two weeks later and appealed, stating that the machine was broken but was called a liar in so many words. Apparently, if you pay and no ticket is issued, you are supposed to find another machine and pay again. You are also offered the option of finding another car park and giving them your money for nothing. The "rules" comprise a massive amount of do's and dont's in script way above eye level. You are supposed to read all of these, while a queue forms behind you. This company need to be investigated, especially for the veiled threats that failure to pay could affect credit ratings etc. This is nothing short of bullying and harassment. In plain language, they are licensed thugs , hovering on the verge of criminality. Do yourself a favour if you should find yourself in a place where they operate their scams and leave immediately. Any local authorities or car park land owners who use Alliance Parking should be thoroughly ashamed of supporting these foul creatures. They knew very well that I could not return the hundreds of miles to Cornwall to answer a court summons . I wish them the worst possible future, both company and all it's employees.

I see Alliance Parking are still trying it on. Don't pay these blood suckers, there are plenty of websites which will tell you how to avoid these totally bogus charges.

A completely ruthless company, abusing its position of power over its customers. I parked at Harlyn Bay and paid for double the amount of time I used. When they fined me, I sent a screenshot of the bank payment. They refused my appeal. Because they could not find my numberplate on their system for that day, they said that it could "only be the case" (an assumption) that no payment had been made for my numberplate - perhaps I had typed it in wrong. They had no interest allowing for human error, merely in their opportunity to squeeze maximum money from a victim. In any event, I strongly suspected their machine was broken, because I am punctilious about paying for parking and believed I had followed the process totally correctly. I did not think they had provided sufficient evidence as to what had happened. For example, a screenshot of my mistyped numberplate would have satisfied me. (It reminded me of the subpostmasters' miscarriage of justice.)

I paid the £60 fine (after an aborted further appeal attempt to the independent appeals service) and I then had to sue them for reimbursement in the small claims court (which costs £35 if you're wondering, and would have cost a further £27 if it had got as far as a hearing) to get any more information out of them. They ignored my Letter Before Court Claim asking for further evidence and only finally responded to me after I had initiated proceedings.

Even then they were not straightforward and reasonable. They made every attempt to threaten and bully me into giving up the claim. They told me that they were choosing between two ways of proceeding. The first was that they would go to trial and argue in court that I was a "vexatious litigant" and, if they succeeded, they would be able to claim massive costs against me. (There is no way I would have met the criteria for being a vexatious litigant, this was just silly.)

Alternatively, they would settle the claim and then mark my fine as "unpaid" in their system and pursue me in court for the money (but £250 instead of £60). I quote: "We have no appetite to spend a disproportionate amount of time and expense disputing the small sum of £60, a claim of circa £250 at a time of our convenience would make this process more viable for us (with you being the defendant rather than the claimant)".

Nice, eh. This strategy seems pretty ridiculous too. Maybe it would be possible, although I find it hard to believe a court would look kindly on such game-playing. Also, they had tried to tell me previously that I wasn't allowed to sue them because my payment of the fine had been "full and final settlement". (I ignored that, because I thought it was something the court could decide, rather than me just taking their word for it.) If anything is full and final settlement I would have thought it would be a payment into court. They showed no interested in discussing the merits of the case in court, which I would have liked to do (even though the evidence they finally produced showed that, unknown to me, my payment in fact related to a different car park on a different day; however, I still felt it likely that their machine had been broken, and I also wanted the court to tell them they had to provide more robust proof if they wanted to dish out fines left, right and centre). All they wanted to do was scare me.

I did give up the claim, even though I hate Alliance Parking, because I value my own peace of mind more and I didn't want it to dominate the next couple of years of my life, as it threatened to. However, if anyone has more stamina I will be cheering you on.

Shame on you Alliance Parking. I parked in Polzeath for less than half an hour, paid for an hours stay and still got a fine of £60 with 2 days to pay it.
I used to work in Polzeath many years ago so it was nice to revisit recently, I understand how important it is for local residents support during the out of season period, but after this, thanks to Alliance Parking I won't be going back.

This company have tried sent a letter saying they are going to take us to court even though my wife who is disabled was having epileptic seizures and was obviously unable to return to the car on time. They said that I should have left her to move the vehicle within the time. After the independent review they also said that I should have left her to move the car. My wife was having seizures and unconscious in the street. What person believes it would be right to leave her to go move a car. We were 20 minutes over the time and this is the most appalling behaviour as far as I’m concerned.

Paid for 30 minutes of parking to then receive a £100 invoice, as the camera highlighted my entrance and exit times at 35 minutes. I parked for 30 minutes. By the time I parked, obtained the ticket then left, my time in the car park was 35 minutes. Has anybody taken this company to the appropriate court and won? I'm considering seeking legal advice, as I believe the car parking signs should state entrance and exit charges, not Parking Charges.

Would give 0 stars if I could, issue PCNs fro driving in and out of car parks - then sell debt to debt recovery companies 4 years later - bunch of shysters!

Zero stars .. this company has made me dread parking in harlyn beach. It’s such a nice beach but the constant fear of watching every minute !! For info though.. these guys are not the owners, they are just management. People should start writing to the owners to inform them of the difficult,unreasonable management company they have signed up with. This man now has over £2.7m in his bank (2024 public domain accounts) of innocent people’s money, how can the owners of this car park be happy with this!!

Update Alliance is trying to take my review down. I will take the telephone number off but you can find this in the public domain. Alliance are not the owners - Prideaux Place is so all your concerns should be directed to the owners

What a bunch of shysters Alliance Parking is! Back in May 2024, my son borrowed my car and took it to Cornwall. He overstayed by a few minutes in an AP car park. I then received, as the registered car owner, the usual demand either for payment, or if I wasn't driving, the name of the driver. I responded within their deadline with details of my son's Polish address. That's the last either of us heard about it until a Debt Collector's demand dated 23rd October and addressed to me arrived on 31st October with the usual threats of escalation, with a deadline for payment "14 days after the date of this letter". The letter says "Date of posting this demand", however it arrived 8 days after that date, so I think we can assume that this is a lie.
Earlier this year we had another bad experience with AP who demanded £100 for use of the boat launching slipway at Padstow Harbour; this was sorted out by the authorities, but left a nasty taste. It's time that Cornwall County Council reviewed its relationship with these people. They might be a Cornish company, but they do a huge amount of damage to Cornwall's reputation. Not many companies can boast 98% 1-star reviews on Trustpilot. Most of those would be No-Star reviews if that option were available.
A quick look at Companies House website tells us that the person controlling AP is ************ (name deleted at request of controlling person) who appears to have connections with a security firm. A check of the company he uses to demand, threaten and collect money that may or may not be owed, Trace Debt Collection UK, reveals a murky stack of holding companies all registered at 145 Leadenhall Street.
THOUGHT FOR THE WEEK; WHY IS THE DVLA ALLOWED TO GIVE OUT OUR PERSONAL DATA TO ANY DODGY TRADER WHO ASKS FOR IT, HAVING SIMPLY PAID FOR MEMBERSHIP OF THE "INTERNATIONAL PARKING COMMUNITY"

I have received a demand for parking fine debt recovery and this is the first i have heard of a parking fine. No letter, nothing and want £170
Im going to the ombudsman as this is impossible to speak to someone. This can not be legal?

I received a PCN in Dec 2021. I appealed this as it was only 3 mins after the grace period and I explained in the letter of Appeal this was due to an upset stomach and needing to use the public convenience. They claimed they never received my letter of appeal and that it would not of been accepted anyway because appeals were only via email. After 1 year of sending the letter of appeal I recieved another letter requesting payment. I then went in to a conversation via email stating I had appealed this charge and sent a copy to them via email and explained that since I had not heard from them the matter was closed. They stated no the appeal was no successful and I needed to pay. I again via email tried to reason with them. They then said they would not converse with me any further and I needed to pay and court action would result in me ignoring them and that I would loose anyway so best to pay. I heard nothing more. Now 18 months later and nearly a full 3 years after the PCN I get a debt recovery letter. They will not reply to my contacts I can not get a response from the Independent appeals people. They obviously all work together. Alliance Parking a shameful and pathetic excuse as a reasonable company.

Harlyn bay car park.
Cut my foot whilst walking back up the beach so had to clean it off and dry before putting shoes back on.
Photo evidence sent and no help whatsoever!!!
Might be better putting large signs up about reg recognition so people can pay more before exiting if they accidentally overstay.
Complete and utter crooks.

Unfortunately I cannot give a lower score or write exactly what I think about Alliance Parking UK , they should be renamed as ' Highway Robbers UK '
Cornwall Council for some reason allow this company to still monitor their carparks & still allow them to rip off & rob their tourists & probably locals as well. 10th October 2024 Trevone Beach car park - we had to make an un-scheduled stop here as my wife who has to take medication for a medical condition needed to use the toilet - it was early morning and the car park was virtually empty - we parked for just 12 minutes & left - Like many other people, we received a parking fine of £100 , reduced to £60 if paid by a certain date - I appealed this with no avail - was told that I entered a contract the minute I entered the car park , no remorse, no sympathy , no apology for our situation , just a £100 fine ...... I cannot believe that a ' call of nature ' should cost the public £100 / £60 in an emergency - Alliance Parking & Cornwall Council should be ashamed of themselves Please be aware of these sharks !!

Avoid Harlyn Bay Car Park at all costs. Paid for parking and like everyone, it seems, who uses this car park got a fine for overstay. The fine was dated 18th September - received 21st October - just outside the reduced payment period which ended on the 16th October. I have contacted them to say I will pay the reduced amount but not the full amount as I was not given opportunity to do so, and they have point blank refused, and said any issues with the Royal Mail delivery are my problem!!!! Don't spoil your trip / holiday by using this car park and having all the stress when you get home. Harlyn Bay is beautiful - park somewhere else.

Parked in Polzeath Beach car park with ticket from parking metre. As car park was empty, stayed over time not knowing the park was monitored going in and out not obvious for first time visitors!! Received £60 fine minimum if not paid within 2 weeks. This Company are just taking advantage of people on holiday who are unaware of this type of parking area and how it operates. Just surprised the local council let them get away with it, shame on them.

Terrible attitude to anyone who makes a genuine mistake entering reg number. Genuine mistake and I had obviously paid the charge. However, I was still charged £100 for the error even though I paid for parking. There are no grey areas with them and their understanding is non existing towards customers who make them rich. Attitude was unprofessional in communication, rude and curt and arrogant. I live in Cornwall and have to use them regularly, I’ve probably paid £100’s but makes no difference. Charges are high and so are the fines. There has to be a government enquiry into these companies and their laws. It’s extortion in a period of economic disparity. Theyre Robbers don’t use them if you can. If you’re disabled there’s still no care or understanding at all. Government stand up for whats right!!!
No replies from them to any comments and reviews either, which says a lot about them.