I like the clothes, good quality and stylish but the returns process needs to improve. Not offering free returns is one thing but having to print off a physical label and arrange your own postage is j... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Clothes are great quality and very stylish. Returns process is clunky and expensive to send back items. Sizing is way off. Every item comes up far too big (T-shirts at least 1 size too big, ja... Toon meer
Bedrijf heeft geantwoord
Been buying Alma items for almost a year now and never had a bad experience before. Love the retro style and designs and the sizes are always perfect (even large when I usually wear Medium). Quick and... Toon meer
Ordered a lovely fleece. Received very swiftly but unfortunately the sizing wasn’t quite right for me. I returned the item and requested a refund. Despite Alma having a policy of not refunding items... Toon meer
Bedrijfsgegevens
Contactgegevens
SW3 2AL, London, Verenigd Koninkrijk
- enquiries@almadeace.com
- www.almadeace.com
3,9
Goed
179 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Really greaT
6 juli 2021
Excellent quality and then designs look…
Excellent quality and then designs look even better than in the pictures
2 juli 2021
Alma de Ace
The clothing line is great and really well made fabric. True to size and just like the pictures🤍
1 juli 2021
The best retro style clothing brand
Been buying Alma items for almost a year now and never had a bad experience before. Love the retro style and designs and the sizes are always perfect (even large when I usually wear Medium). Quick and simple layout and always arrived within 2 days. Brilliant team who have even gone lengths to give out special discounts on occasions too.
19 juni 2021
Excellent
Products are of excellent quality. Customer service is very friendly and responds quickly. Would definitely recommend!
11 juni 2021
Total shambles
The fit was awful, I ordered a medium and it looked like an XL.
Very baggy around the waist and back.
Asked for free returns and they said I had to pay.
They then didn’t refund me for 16 days after receiving and emailing them 3 times. To which I got a rude response.
11 juni 2021
Review zonder uitnodiging
Antwoord van Alma de Ace
Hi, We’re sorry to hear you’ve had a bad experience.
On our website we have a size guide and model reference for sizing.
Regarding your refund there can be a delay during covid times as we go through other orders at our fulfilment. We will look to sort now.
Alma
Great all round
Good website, good clothes, arrived the following day and great customer service. I forgot to input my discount code at checkout and paid full price, when I spoke to customer services they immediately refunded the 10% discount. Will buy from again at next release
20 mei 2021
Review zonder uitnodiging
Waiting for a refund for 5 months
I have been waiting for a refund for 5 months from Alma de Ace, I got an email confirming my refund but the funds have not shown in my account and I am now being ignored.
6 april 2021
Review zonder uitnodiging
Excellent customer service
Excellent customer service. My item had not arrived and alot of effort put in to ensure the delivery was In time for xmas. Product is also very well made
24 december 2020
Review zonder uitnodiging
Good quality of clothing but some items…
Good quality of clothing but some items of the order weren't delivered. After some time the issue was handled great by customer service
23 juli 2020
Review zonder uitnodiging
Took Money from account but never arrived
Ordered 3 months ago and never received confirmation of order but money was been taken from my account. Made several attempts to contact through the website so ask for an update but never received any update at all. £40.00 taken and no response at all.
Would avoid.
10 juli 2020
Review zonder uitnodiging
Antwoord van Alma de Ace
Hi Joe,
Please email us at enquiries@almadeace.com with your order number and we will happily look into this and offer a refund if you have not been issued. We were closed for a period of time due to Covid which meant our emails may have been lost then.
Thanks
Alma
Fantastic clothes
Fantastic clothes, perfect sizing for my teenage son too, who is hard to find clothes for, he loves the hoodies and t shirts. High quality, last well and look great.
15 januari 2019
Review zonder uitnodiging
Amazing product
Amazing product, very reasonable price, friendly emails and very welcoming, nothing is ever too much for the online staff
5 oktober 2018
Review zonder uitnodiging
Ordered from here before and usually…
Ordered from here before and usually very good, but did not receive my order this time
2 oktober 2018
Review zonder uitnodiging
Antwoord van Alma de Ace
Hi Oliver,
We are very sorry about that. Once the parcel leaves our warehouse it goes through Royal Mail which is out our control on the timings of delivery. They must have been busy hence the delay on your order. Hope that helps. Alma de Ace
Great quality clothes and delivery was…
Great quality clothes and delivery was super quick. Love their style. Easily my new favourite brand!
10 september 2018
Review zonder uitnodiging
Antwoord van Alma de Ace
Thanks Matt! Glad you like them.
Outstanding
Outstanding. Love the clothes and the service, will use again 100%
10 september 2018
Review zonder uitnodiging
Antwoord van Alma de Ace
Great to hear! Thanks
Love the style of clothing they have
Love the style of clothing they have. Worth the money
26 augustus 2018
Review zonder uitnodiging
Excellent service
Excellent service, amazing quality of products and you feel that they actually know you.
26 augustus 2018
Review zonder uitnodiging
Great quality and quick delivery!
23 augustus 2018
Review zonder uitnodiging
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