Alton Garden Centre Reviews 

The filter has been installed and is working perfectly,the water is crystal clear.

I would be happy to recomend Alton Garden Centre and will definitively use again.

The service was quick, and easy to order.
Overall, excellent!

You need a new garden tool. You find a good price online and then you wonder how long it will take to come. Your worries are over with these people. Swift despatch means next day or in my case I chose the day after that as I knew someone would be home. Great customer service and a fair delivery charge. You deserve to succeed. Thanks.

Recently purchased a Garden Patio Set, and it was delivered within 3 days, which was great. However, there was a problem with the parasol. When I called customer services they passed me through to the online sales team, and to be honest I was expecting the usual "couldn't care less" attitude we seem to have adopted in this country. But I couldn't have been more wrong. They said they'd look into the problem and call me back later that morning - which I doubted - but within 40 mins they had called back, and sorted the problem and told me a replacement was on its way. They couldn't have been more apologetic abut the fact I had a problem which need to be resolved, but the manner in which they sorted the problem (and the timescale) was brilliant. I will definitely be placing more orders with this company, and I have already recommended them to family and friends.

I ordered a Ryobi sprayer from your website. When it arrived it has no battery and no charger. There was no warning whatever, on the website page displaying the sprayer, that these items had to be bought separately at considerable extra cost. There was no attempt to direct people to any page offering these items, and subsequent enquiries showed that you were unable even to supply a single battery and charger suitable for use with the sprayer.

Your behaviour over this is totally unacceptable.

The garden set arrived within 24 hours of ordering. Very polite delivery men. Just a slight hitch with one of the chairs but soon sorted by a handy husband. Instructions on parasol need to be clearer to anchor in windy conditions. Overall extremely pleased - have used frequently.

Super fast delivery, what more could anyone want.
Will definitely use again

I wanted to buy 2 fertiliser items from one supplier in order to keep carriage charges to the minimum. Alton Garden Centre had what I wanted. They 'phoned me to say one item was out of stock and recommended another make that they used themselves. That was great service, so I said yes and was told the goods would be with me next day - Friday. It didn't arrive but a card was put in the door from UK Mail saying 'you were out , we'll deliver next Monday. There were two of us in the house waiting for the delivery, but hey-ho, we stayed in on Monday but nothing materialised. On Tuesday we went on UK Mail's website to see that the latest news of our parcel which said "No-Access". No idea what that means but one assumes they couldn't get into the road! We 'phoned again and were told they would send on Wednesday but again it did not come. On Thursday I spoke again to UK Mail who said it was still in the warehouse, and would I like to come and fetch it! They promised to deliver it on Friday Morning, as we explained we were going out at 4pm. Of course we rather expected it not to come and it didn't. At 3.45pm I telephoned to say the goods had not arrived and they said it was on the van and would be with us before 6pm! When I told them to return the goods to Alton Garden Centre they said they would not, as the order to return had to come from Alton! I telephoned the Garden Centre this morning, (Saturday in case you are now totally confused) and was told that the 'On Line' service was not available until next Tuesday!!
Do you think I should try a local Garden Centre instead, or do you think that would be a bit too hasty and unreasonable!

I FOUND THE WEBB SITE EASYITO USE AND WHEN i ASK A QUESTION A QUICK AND INFORMATIVE ANSWER

I am most impressed by your speedy service

I was really impressed with the quality of service we recieved, we ordered the garden furniture set late one Wednesday evening and it was delivered on Friday morning... That's unbeatable!
Really impressed by there quality of service.

Wouldn't hesitate to use again,extremely efficient from start to finish!!

Good value, delivery was prompt, lots of choice within many brand names.

Impressed with service - goods arrived very promptly as promised and well packaged. Highly recommended.

My canopy was sad and forlorn, sun bleached, wind damaged, frayed, rain soaked and frozen. It had lichen growing on it and it was used as a bird toilet. My owner's friends and neighbours looked on in dispair until he decided to rejuvinate me with a new canopy. It was ordered and arrived in three days. It now sits snug and proud on my top frame and I feel like a new swing seat. Friends and neighbours can now sit on me in the shade of my new canopy and enjoy their canapes.

Fast, efficient, friendly service - and more importantly, any issues with orders/delivery are communicated to you immediately by phone so you are constantly updated.

We ordered our furniture late sunday and it was delivered early on Tuesday morning. Emails notified us it was despatched and when it would arrive. Quality is perfect and we are very pleased with our purchase and dealings with Alton garden Center.

I find your website very confusing. It is fine for furniture, mowers, gloves, gardening tools, tubs of every description, landscaping of every description, but what about the plants? "Plant info and advice on over 10,000 plants". Where? Unless you know the full name of the plant. Where are the menus for trees, shrubs, conifers, roses, hardy plants? I searched but found nothing. I was looking for a particular conifer - bought at Altons recently - but the buyer a neighbour had thrown away all the info and didn't have a clue about the name. Alton's reputation was built on the expertise and advice given by the plants people in your organisation. The website doesn't reflect this. Eventually after talking to your on-line help desk (who didn't have a clue as to what I was saying obviously never having looked at the website) I was transfered to the plants section and I spoke to someone who most definitely did have a clue. From my description of "it is golden and shaggy and unusual and looks like something out of a fairy tale" this wonderful man came up with an answer. I'll be in as soon as possible to buy it. If it is not the one he will come up with another suggestion. I have just joined the gardening club and have had an e-mail from you thanking me for my purchase! "Welcome to the gardening club" would be nice with info on how to get the 10% discount and tea/coffee vouchers. You really must sort yourselves out.