Amayama Trading Co., Ltd. Reviews 

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jestem bardzo zadowolony z szybkości realizacji i ceny :) na pewno będę stałym klientem :)

Good prices and very fast delivery.
It is my first order from Japan and amayama, but i am happy and comming soon to instal the new automotiv parts in my Honda Legend.

I've ordered from Amayama multiple times now and their products and service are just second to none, they always well package the parts and are competitively priced. they're always the first place I check for OEM JDM parts.

I have spent thousands of dollars with Amayama over recent months and have been deeply disappointed by how a legitimate dispute has been handled.
A parcel arrived with visible damage and the primary item — a Toyota OEM part worth $112 — was destroyed. I provided photographic evidence immediately. What followed was over a month of back and forth, vague responses hiding behind “FedEx calculations,” and a refund that fell nearly $120 short of what was required to make me whole.

During the dispute it emerged that Amayama had charged me $310.01 in shipping whilst their actual FedEx cost was $242.25 — an undisclosed markup of $67.76. This was quietly refunded mid-dispute described as a “system error.” When I requested an internal investigation into shipping charges across all of my previous orders, this was completely ignored.
Most concerningly, when I escalated the matter and raised a formal bank dispute for the outstanding balance, Amayama cancelled all of my open orders in what I can only describe as a retaliatory act made in bad faith.

I have since raised a chargeback with my bank and am pursuing the matter formally. For a company that relies on repeat custom from enthusiasts spending significant sums on rare Japanese OEM parts, this is a remarkably poor way to treat a loyal customer.
Buyer beware — check your shipping charges carefully.

Order number #12385100

My reply:

Thank you for your response, however several points require correction for the benefit of anyone reading this review.

“The cost of the damaged part was fully refunded”

This is not accurate. Your own representative Walter confirmed in writing that the refund was calculated by FedEx based on their standards — not as a full refund of the part value plus appropriate shipping. Your own system issued a formal written order confirmation quoting $430.56 to replace the damaged part — comprising $121.15 for the part and $309.41 for FedEx Priority shipping. This is not a live website estimate — it is a dated written confirmation generated by Amayama’s own ordering system and is irrefutable. I have received $310.65 in total refunds leaving a shortfall of $119.91 which is the subject of an active bank chargeback.

“No mark-up — staff shipped for less than the initial quote”

This directly contradicts what your own representative stated to me in writing. Walter explicitly confirmed that the shipping charged was $310.01 whilst the actual FedEx cost was $242.25 — an undisclosed difference of $67.76 that was returned mid-dispute described as a system error, and only after I challenged the calculations. Customers should be aware that shipping charges and actual courier costs may differ.

“We reviewed previous orders and confirmed shipping charges assessed correctly”

No methodology, breakdown or supporting evidence was provided for this claim. My formal written request for a full audit was acknowledged and then ignored entirely. I remain concerned and reserve the right to pursue this further.

“Orders temporarily cancelled until matter resolved”

These were live orders awaiting payment that had no connection to the dispute whatsoever. They were cancelled immediately after I raised a formal bank chargeback — not before. This sequence of events speaks for itself. Furthermore the second partial refund of $67.76 was only issued after I issued a formal 48-hour ultimatum — hardly consistent with a company committed to reliable service and support.

“PayPal available as independent mediator”

Whilst PayPal was the payment processor used, I have chosen to pursue this matter through my bank given the strength of the evidence available. An active chargeback is now in progress.

I have spent thousands of dollars with Amayama and approached this dispute in good faith throughout. After over a month of correspondence and two insufficient partial refunds extracted only under pressure, my bank is now the appropriate route to recover the outstanding $119.91.

Update — Matter Resolved

Following my review and the subsequent public response from Amayama, I can confirm that the outstanding refund of $119.91 has now been received in full and my orders have been reinstated.

It is disappointing that it took over a month of persistent correspondence, a formal bank chargeback and a public review to reach this point. However I acknowledge that Amayama ultimately did the right thing and resolved the matter in full.

I have updated my rating accordingly. Potential customers should be aware that shipping charge discrepancies can occur and I would recommend checking all invoices carefully should any issues arise

Disgraceful service. Will not even replace a clip that was broken in transit.
Awful customer service, the worst I've dealt with.
You contact them if you have a problem like my part arrived damaged and they instantly are on the defensive and you become the enemy.
Such a cheap part (clip) and they made a huge deal out of it. Then they just put £2 in my account. Disgraceful!! I paid £35 postage !!
Had a few problems with them and always ended in them getting their way. I wouldn't buy for a while but then I'd buy again so had my fair share of ups and downs with them over the last decade. I can say 100% now that I definitely wont be buying from them again, just not worth the hassle. Very unhelpful and very rude people.
AVOID AT ALL COSTS.

Order number ??? You deleted my account !!! Why did you delete my account ??

order #12401371 there was 2 more orders with this 1 and more over last few months

Freaking amazing! Genuine Toyota parts to my door on 10 days. Official Toyota parts estimate was 4 weeks. Highly recommended

All good, fast and easy !

They are simply the Best!. I'm just a normal guy who found love in Japanese import. When comes to OM parts that you can't get even with your car dealer, Amayama will source it for you , not only from Japan, packing it nicely with love and find the best way to save you money on the shipping, last order was over£200 refunded, do you know what I mean?? Absolutely amazing. Definitely recommend and definitely will use them in the future! I love the way they work. You get your parcel within 3 weeks max, for soooo much less then your dealership would have charged you. Amayama, always ♥️ if Amayama was a woman I would propose myself as I'm in love ❤️

Brilliant. Genuine Toyota items received within 2 weeks from Japan. Packaged securely, will definitely use again. Great 👍

very great experience dealing with Amayama Trading

I used Amayama for the first time and I am extremely happy with their service, love their prices and enjoyed how fast they respond to my questions via email. I have 2 more vehicles that require a HUGE list of parts and I will be buying from Amayama. Extremely happy with their service and I would only ask on huge purchases, a little more discount would help with the shipping costs. 5 STAR in my books!!! Thank you Amayama

Confirman información y después de que se les hace el pedido cancelan argumentando que no lo tienen disponible

Absolutely brilliant very good service and very satisfied with the product

Found the same product at a friction of the price in Canada. The product was well package for shipment. Delivery was fast.

Good think all the team you have almost spare parts for Nissan y60

Fantastic service. Great product. Highly recommend.

They are sitting on orders for weeks , just a joke of a company.

Very good... fast shipping... recommended...