AmScope Reviews 38

Amscope’s customer service was polite, but the outcome was extremely disappointing. I reached out about a microscope that never worked properly from the beginning. After trying multiple troubleshooting steps and explaining the issue in detail, I asked for a repair option, replacement, or any reasonable courtesy solution.

Amscope refused to help in any way because I could not locate the original proof of purchase. They would not verify by model or serial number, would not offer repair service, and would not make any exception even after escalation. For a product that never functioned properly, that is very frustrating.

A company can have a policy, but good customer service also requires common sense and some willingness to stand behind the product. That did not happen here. Based on my experience, I would be very cautious before buying from this company.

I purchased an AmScope SM-4 trinocular stereo microscope through a distributor in Chile. Unfortunately, the unit arrived with a critical defect: the binocular image could not be fused. The fields from each ocular did not overlap, making the microscope unusable.
After reporting the issue, the distributor arranged a replacement. However, the second unit arrived with exactly the same problem — and in even worse condition.
Upon careful inspection, I documented the following:
Severe binocular misalignment (collimation failure)
Internal contamination on optical surfaces (not external dust)
Excess adhesive inside the optical path
Missing internal screw in the prism assembly
Visible physical damage (chipping) on prism edges
These are not minor issues or calibration problems. This is a clear case of defective assembly and lack of quality control.
The microscope is not usable as an optical instrument in its intended binocular configuration. This is not a matter of adjustment — the internal components are improperly assembled and physically compromised.
What is most concerning is that this happened twice, with a replacement unit showing the same or worse defects. This suggests a systemic quality control issue rather than an isolated incident.
At this point, I cannot recommend this product or rely on its manufacturing consistency.
I have photographic evidence of the internal defects.

Lieferung wurde unvollständig versandt. Die umgehende Reklamation an den Support wurde nicht beantwortet. Der Kundendienst - da gibt es tatsächlich eine andere Mailadresse - versendet nur automatische Antworten. Es wird eine Reaktion in bis zu 1 Werktag in Aussicht gestellt. Nach 3 Tagen leider noch keine Reaktion von einem echten Mitarbeiter.

Update 16.12.2025:
Nach einem Anruf bei in einem Werbemail angegebenen Telefonnummer +34674269488 versprach mir die Mitarbeiterin die Angelegenheit an den Kundenservice weiterzuleiten. Ca 2 Stunden später erhielt ich eine Mail mit einer 2. Sendungsnummer. Mit dieser neuen Information war es tatsächlich möglich, die schon länger im Paketshop liegende Sendung zu erhalten. Die Lieferung ist damit vollständig und funktioniert.

Es waren wohl mehrere ungünstige Faktoren, die zu meiner Erfahrung führten. Hilfreich wäre eine sofortige Mitteilung aller Sendungsnummern gewesen. Aber auch GLS hätte versuchen müssen die Sendung tatsächlich zuzustellen. Es erfolgte keinerlei Benachrichtigung durch den Paketdienst. Für mich ist die Sache nochmal gut ausgegangen.

I bought the SE-400 for my professional electronics repair business, expecting a reliable tool. Instead, I received a factory defect and a support experience that has cost me thousands of dollars in lost productivity and downtime.
The Financial Impact:
This isn't a hobby for me; it's my livelihood. Because AmScope sent a unit with improper machining (the right eyepiece housing wasn't threaded, making it unusable), my entire workflow ground to a halt. In the time it has taken them to acknowledge and address this, I have lost revenue that exceeds the value of this microscope ten times over.
The Negligence:
Mistakes happen, but AmScope’s handling of them is inexcusable. I clearly explained the housing defect in my first email. The support agent (Maria S.) didn't bother to read it, assumed it was a bad eyepiece, and mailed me a useless replacement part. This incompetence added over a week of unnecessary downtime while I waited for a fix that didn't work.
The Refusal to Make it Right:
When I finally reached a supervisor (Vanessa Rocha) to mitigate the massive financial damage their delay caused, I was told the agent "followed policy correctly." If your policy involves ignoring customer emails and wasting days of a professional's time, your business is broken. They refused to even expedite the shipping on the replacement unit to help recover the lost time.
The Verdict:
If you are a professional who values your time and income, do not buy from AmScope. Their quality control is non-existent, and their support team does not care about the cost their errors inflict on your business.

Ordered a camera for my microscope they sent some weird reduction lens. They didn’t care about returning or whether I got the wrong item or helping me at all. Worst company I’ve ever dealt with.

Dont buy amscope
I paid £380 for amscope but it is as if thrown into the sea. Cheap quality parts used and no even worth that much
Please do not buy amscope

Excellent customer service, truly dedicated to making sure you have the correct equipment for your microscope. They have helped me when I chose the wrong part for my set up multiple times

I bought this microscope with lots of hope but I was very disappointed with its performance. The image quality is poor, with blurry details and weak resolution, making it difficult to see anything clearly. The built-in light source is too dim to properly illuminate specimens, which severely impacts usability. Additionally, it didn’t come with a glass lamella, which is essential for proper slide preparation. Overall, this microscope feels cheaply made and is not worth the price. I wanted to return it but realized there's huge restocking and return fees.

Bought B120. Microscope is not bad, but packaging is terrible. "1000" pieces flying around - lenses, cords etc. No convenient holder that would be easy to use and keep dust away. Tiny little illumination bulb powered by enormous, stiff power cord. You can buy a case ......... for another "1 million dollars". Cover made out of cheap plastic instead of soft cloth. USB camera viewing on PC only allows a small view window instead of full screen. I give the microscope a "5" and all above details deserve a "0" rating.

I read these reviews AFTER I had ordered the lamp with magnifier (more fool me) and this worried me as I had not received any information about the product delivery. In fact the link they send did not work (crashed out) so I looked at my “account” and found it had not been dispatched. I sent a note to customer service to say unless they provided a delivery date I would cancel given it had not been dispatched. All of a sudden I received an email to say it had been dispatched which of course then prevented me cancelling without paying a return postage - which from posts here I saw was high. Mainly because I found out the product was actually coming from Germany and not the UK as I originally thought (the company has offices in the UK).

I still didn’t have a delivery date and then one day it arrived followed by an email saying that there had been shipping delays that were outside of their control and I should receive it soon! They seem completely unaware of where things are and when they will be delivered.

Now all of that could be excused if the product was perfect and I have to say it works (at the moment) and I am happy with the functions. Unfortunately, this was a used/returned product. The lens had no film on it and was full of fingerprints and smudges (the lens has a plastic lid so no reason why it should be so dirty. Also there were dirty marks on the top of the lamp and another big giveaway was the cable ties being re-twisted which is usually an obvious sign of a return.

I am keeping the product because it works, does what I want and I have no confidence in their customer service. Not very happy at state of it on arrival (not packaged well either as outer box was pretty much open - ripped and tape hanging off - however due to delivery state, obviously used product, and customer service I can’t give more than 2 stars.

The microscope worked fine for a few uses but very quickly, the light stopped working.
We contacted the customer service who explained that a part needed to be changed and we had to pay £20 for it! We had the microscope for a few months and much have used it 5 times! When we said we shouldn’t pay for it since it was pretty much new, they said we have to. Don’t buy!

I recently ordered a petrographic microscope from Amscope. I've also read a lot of the bad reviews on this about them, so I was a bit worried. I can happily say that the scope works well and the customer support to my queries were very good (specifically a Maria S.). The one thing that was a bit annoying was that after I purchased it they said there would be a delay due to changing warehouses. It would have been nice to know the lead time before purchasing, but either way all good. From my experience with them, I am happy to recommend them.

I bought 5 microscopes in April 2024, the quality was poor and I tried to get them sent back. After 2 weeks of trying, they eventually gave me a return number and documents to send them back. I waited and waited from May 15th for my refund...it never came even though they received their items back in the Netherlands... I emailed, called, left answer phone messages, emailed again, filled in their online customer forms....not one reply. I went through my bank to get help and chase up the refund, and all of a sudden Amscope decide to call me 2 days later and ask me to cancel my bank charge back function, as Amscope said they will refund immediately....I don't trust them as far as I can throw them! Avoid!!

I bought an articulating arm with focusing rack and an anular led light from amscope.eu, the shipping has been really fast (bought it on Tuesday and got it delivered on Friday from Germany to Italy) I also opened a ticket to ask informations about shipping because after my purchase I’ve seen a lot of bad reviews and they replied and supported me in less than 24hours (also the support via e-mail has been great).
Products are really good for quality-price, the only “bad thing” I can complain on is the focusing rack that is to weak and if you apply a little bit of weight with fingers you can move it easily.
So far has been a great deal for my set up with a Zeiss 305 stereomicroscope head!

Be careful ! you may receive another version (cheaper one, of course !) and you don't realise it. And you should pay for the return even though "THEY" have made mistake (or a dirty trick). To avoid return expenses, better contact headquarter and hope to be lucky.

I am satisfied with the microscope I ended up with. I’m not happy with Amscope’s terrible customer service.
Emailed them with a couple of questions about a microscope I was interested in. Their reply was to “look it up online.” Phoned Amscope the next time and talked to Brianna who promised to send the information I needed. Never received it. Anyway I ended up buying the wrong microscope and had to return it.
I guess Amscope’s philosophy is to keep buying until you find the one you want.
Unprofessional and a total waste of time.

We received our microscope on time. After that, things just got worse.
When we tried to set it up, the stage would not move properly. The gears did not engage right, and without that the stage/focus would not work.

Emails were sent, calls were made. Of the numerous times I attempted to call, I only was able to talk to a person once. She was very nice, and said they would be more than willing to send a replacement. I just had to send a video of the stage not working. I did that, then nothing. No response. Haven't been able to get back in touch with a person yet.

AVOID!!

Useless customer service and no reply to any emails. I order 6 scopes and my order was rerouted back tothe store after 5 days without informing me. I had to find out from FedEx that my order went back to the store before shipping. This delay cost me money and over 9 additional days. They never said sorry or explained why this happened. This company sucks and I hope these bad reviews damage their business because that's what they did to mine.

I purchased an expensive microscope from AMSCOPE and the 40X objective is defective. They refused to send a replacement unless I paid for shipping. The camera has poor resolution and there is no software supporting this camera. The customer service made no effort to resolve my problem, I do not recommend this company.

When ordering an accessory for my microscope, it said that my card failed and that the order didn't process, I tried again and got the same message, then I went on my account mobile banking and see that the payment was taken out of my account twice!!!! Ive been scammed and will have to call my bank to sort this and Im sure Amscope will not help due to reading other reviews