Amsons Reviews 

381
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

So helpful when time is ticking and you've got to get all members of the family dressed in a last minute colour code for an event! The customer service and quick response time was very impressive! Tha... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a particular order that needed to reach me within a short space of time. MashaAllah the brother on the phone did an amazing job to make sure I got what I wanted and went above and beyond with hi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

An experience that could have gone sour with a disappointing first impression was quickly turned around by the very genuine, concerned employee at Amsons. What she did was very kind, it echoe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

An appalling excuse for a Muslim company! I have requested a return after receiving a faulty wooden product. They have ignored my emails and calls for over a week. I finally got approved for a return... Toon meer

Bedrijfsgegevens

  1. Boekwinkel
  2. Cd-winkel
  3. Kledingwinkel
  4. Cosmeticawinkel
  5. Cadeaumandenwinkel
  6. Parfumerie

Geschreven door het bedrijf

Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

381 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(381)

53 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

I am using this product since 2019 they…

I am using this product since 2019 they claim its stop hair loss its not true.

Shampoo its not very good what ever they claim they do not have any evidence, but they are getting greedy and increase the price.

From £3.95 NOW its £7.95. Its not worth it anymore. Four pound increase with no Good reason. Just plane greediness. I will not buy these shampoo anymore.

28 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Hi Syed, You've said our statement of the shampoo stopping hair loss isn't true, but your still purchasing the shampoo?

Unfortunately, i think you are getting confused with our non fragrance shampoo and our fragrance shampoo, as the shampoo has never been 3.95 since 2019. It was £5.95, and it has gone up a whole £2, in 4 years and inbetween that £2 difference, we have had covid, brexit, cost of living and inflation.

I hope this reply sorts out any misunderstanding! If you are still not happy then alternatively, please email us on info@amsons.co.uk

Kind regards
Amsons

Beoordeeld met 5 van de 5 sterren

Wide range of products and exceptional customer service

I’ve made several trips to this store and the level of customer service there has always been up to an amazing standard. They also have an amazing variety of products and cater to everyone.

26 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Hi, thank you for your 5* review, on our products and services, we appreciate this very much, we hope to see you again in the future.

Kind regards
Amsons

Beoordeeld met 5 van de 5 sterren

Good customer service

Good customer service, helped me find a good quality thobe.

26 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Hi, thank you for your 5* review on our service and products, we hope to see you again soon!

Kind regards
Amsons

Beoordeeld met 5 van de 5 sterren

Amsons is literally the best company…

Amsons is literally the best company I’ve brought items off and they are reliable, honest and trustworthy in the sense with there products and services. Very blessed to have purchased my items.

26 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Asalamu Alaykum brother Inayat,
Thank you for your 5* review and the purchase of your pocket sized quran, We hope to see you again soon.

Kind regards
Amsons

Beoordeeld met 5 van de 5 sterren

Simple ordering process and good products

Simple ordering process and good quality Quran bench at an excellent price. Delivery was decent as well.

24 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Asalamu Alaykum brother Ali, thank you for your 5* review regarding our ordering process, delivery timing and our products!

We hope to see you again in the future,

kind regards
Amsons

Beoordeeld met 5 van de 5 sterren

Perfect place to order from if you live abroad

I had a great experience with Amsons. I’m based in Hong Kong and needed to order Thobes for my brother for Eid. I contacted them through their online chat system and the communication back and forth was quick & easy. The staff member (Waseem) helped me throughout the whole process, making sure everything was okay.

Overall, it was a smooth process. Will be ordering more in the future, inshallah.

22 februari 2024
Review zonder uitnodiging
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Antwoord van Amsons

Asalamu Alaykum sister Sarish,
Thank you for placing the thobe order, and I am really happy that you received in time for eid. A delightful time talking to you to get your order processed, Please do let me know if you ever need anything again in the future. Take care!!

Kind regards
Amsons

Beoordeeld met 4 van de 5 sterren

order

Customer service worked with me to ship my order internationally when the website wouldn’t ship to my location! There was some issues and miscommunication regarding reserving pieces but it all was worked out in the end! I did have to consistently contact to make sure my order could be completed though. One of the items has holes where the tag is supposed to be which I thought was kinda odd but it was not a big deal. But overall when it was done , the package came very fast and the items were what I wanted so I’m happy with how it all turned out and I’m glad I ordered!! :)

23 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Asalamu Alaykum Maheen,
first of all I am sorry that we could not get your order processed in ramadan when you ideally wanted to, but we did agree on Instagram that we will process your order after eid, as you didn't mind about the time you needed the abaya's. During the time of your review, we have now fixed our international shipping error on our website, and now, in the future, you will be able to order directly.

I am sorry about the odd hole on the tag area, but alhamdulilah you received your order very quickly and you received your top quality abaya's, if you ever need anything in future please do get in contact with us, and use code welcome10 for a 10% discount.

Kind regards
Amsons

Beoordeeld met 1 van de 5 sterren

This is without doubt the worst shop to…

This is without doubt the worst shop to buy anything from in history,
The prices extremely high
Very very rude staff
Can't be bothered to help you
All staff look angry and look like they hate working there
I tried to purchase a juba my size was not available so asked the staff do you have it in my size they said I'll check after 20 minutes of waiting the staff member finally came it arrived and then I was told by the staff member I cannot open it to try it on I can only buy it
WHAT KIND OF STUPID ABSURD POLICY IS THAT
unbelievable

17 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Asalamu Alaykum, after a detailed phone call with yourselves, we have apologized for the issue you caused in our alum rock branch. This issue raised by a thobe that they did not allow you to open, and you were not happy about this as you wanted to open that specific one and try, which again we are sorry.

But our Alum Rock branch has been established over 10 years now, and we have created an amazing community, that feel proud using our products and services, this defintley speaks volumes.
As one occasion you have not had well is not right to say that all staff look angry and hate working here, that is wrong to make false opinions.


Kind regards
Amsons

Beoordeeld met 5 van de 5 sterren

Wonderful Experience in Amsons

Amsons have a variety of quality products that one can choose from. Including prayer mats, tasbihs, Islamic books, abayahs, Jubbas, hijabs and delicious sweets. The customer service is excellent and are always willing to help with anyone. I recommend Amsons to whoever is in need of the above products.

1 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Hi Ruqayyah, thank you for your 5* review, We hope to see you again in the future.

Kind regards
Amsons

Beoordeeld met 1 van de 5 sterren

This one is not working when I ask…

This one is not working when I ask customer service nobody awnser and I did claim paypal.

10 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Assalamualaikum, warahmatullahi wabarakatuh,
We have checked our email, we had not received an email about this but we have checked. Now a refund has been processed into your account.

Beoordeeld met 5 van de 5 sterren

Amazing product range!

This Islamic shop is an absolute gem. From exquisite prayer rugs to beautifully crafted Islamic art pieces, every item exudes quality and authenticity. The staff is incredibly knowledgeable and friendly, always ready to assist with a smile. Whether you're looking for elegant attire for special occasions or meaningful gifts, this shop offers a wide range of options to suit every taste and occasion. Shopping here is not just about purchasing goods; it's an enriching cultural experience. I highly recommend this shop to anyone looking for genuine Islamic products and exceptional service."

6 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

assalamualaikum warahmatullahi wabarakatuh,
Jazakallah for your lovely words, we hope to see you again soon !

Beoordeeld met 1 van de 5 sterren

Couldn't care less about customers

I have never shopped at an online store that could care less about its customers. My order arrived damaged because they package breakable items in packets. There is a returns and refunds section in their website which serves absolutely no function at all. There is an online chat support feature where I managed to speak to someone about my problem twice and twice someone promised to send a replacement but twice lied and I have never heard from them again. They will get your order to you but don't care about how items are packaged, Don't care about you if items are damaged. Don' care about sending refunds and have no problems lying to about sorting things out.

10 maart 2024
Review zonder uitnodiging
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Antwoord van Amsons

assalamualaikum warahmatullahi wabarakatuh,
We are extremely sorry to hear about the experience that you have had. We can ensure you that aftercare of our customers is as important. If you can please email us at info@amsons.co.uk so we can sort this matter out.

Beoordeeld met 5 van de 5 sterren

Amazing quality. Very good customer service

After being let down by a vendor I ordered a last minute Eid outfit from Amsons. They advised me to use next day guaranteed delivery which I did. I got my abaya just in time for Eid celebrations and the quality is amazing. Will definitely shop more.

9 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

assalamualaikum warahmatullahi wabarakatuh,
Jazakallah for your lovely words we hope that you have had an amazing eid.

Beoordeeld met 5 van de 5 sterren

.good

Very Good replied to my sister and rectified the issue.

3 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Assalamualaikum, warahmatullahi wabarakatuh,
We are very sorry to hear about what has happened. We have responded to your message and we have emphasized that your order was not placed with us. If you can kindly remove this jZK.

Beoordeeld met 1 van de 5 sterren

I’ve bought an item on 22nd march I…

I’ve bought an item on 22nd march I payed for express delivery and waited couple days didn’t receive I contacted the refunded the delivery fee and they said I’ll receive items within next couple days I’m still waiting haven’t received my item

3 april 2024
Review zonder uitnodiging
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Antwoord van Amsons

Assalamualaikum warahmatullahi wabarakatuh,
I hope this message finds you well. We previously communicated with your brother regarding the delay caused by Royal Mail. As we confirmed earlier, the parcel was dispatched promptly on our end. We mutually agreed that if the item did not reach you by a certain date, we would issue a refund, which we promptly processed.

Beoordeeld met 1 van de 5 sterren

Hi went into Amsons today was followed…

Hi went into Amsons today was followed by the worker which i found very uncomfortable left me really upset. Definitely wont be going there again. Its ment to be an islamic shop. Told the owner he was very rude. No customer service very bad experience 😕

29 maart 2024
Review zonder uitnodiging
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Antwoord van Amsons

Assalamualaikum warahmatullahi wabarakatuh,
We are extremely sorry about the experience that you have had. This is not how we like to treat our consumers. If there is anything we can do please do let us know.

Beoordeeld met 5 van de 5 sterren

Excellent products and really pleased

Excellent products and really pleased! Good timely service!

23 maart 2024
Review zonder uitnodiging
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Antwoord van Amsons

Assalamualaikum warahmatullahi wabarakatuh,
Jazakallah for your lovely words we hope that you have had an amazing eid.

Beoordeeld met 5 van de 5 sterren

Order arrived promptly and safely

Order arrived promptly and safely, and included a little free gift of one of their own fragrance oils.
Will use again thank you!

19 maart 2024
Review zonder uitnodiging
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Antwoord van Amsons

Assalamualaikum warahmatullahi wabarakatuh,
Jazakallah for your lovely words we hope that you have had an amazing eid.

Beoordeeld met 3 van de 5 sterren

Given incorrect item

Received my order really quickly which I appreciate but I didn't receive the correct items and was given another one. When I paid for 2 but had been given a worse alternative with no notes. I did email them but I'm yet to receive a response so I'm kind of disappointed with that since I was planning on giving those items as a gift.

9 maart 2024
Review zonder uitnodiging
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Antwoord van Amsons

Hi Ash, thank you for placing and order with us, we are really sorry that you did not receive the correct items, if this issue still has not been resolved, please do email me on info@amsons.co.uk or whatsapp me on 07960566209 so i can sort this out for you!

Kind regards
Amsons

Beoordeeld met 5 van de 5 sterren

Amazing service

Fast delivering amazing service thank you. Perfect for gifting.

23 februari 2024
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Antwoord van Amsons

Hi Nazihah, thank you for your 5* review on our delivery and service, we hope to see you again soon!

Kind regards
Amsons

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