Ancaster Group Reviews 

My 2026 Qashqai epower suffered a system failure on a Friday morning and was returned to Ancaster South Croydon later that day. On the following Monday I recieved and condition report (with video) which identified a damaged o/s ABS cable (probaly chewed by a fox)
Verne Williams went out of his way to source a replacement sensor which was fitted on the Tuesday and my car was ready for collection by 10a.m.
Excellent customer service from Verne and the rest of the service team

In a very busy service area Tracy was calm and professional and caring to her customers

Great service from the Dartford branch always professional and supportive

The staff took the time to explain everything clearly and kept me informed throughout the process. Regular updates were provided, which made things easy to follow. Tyrone Blake was knowledgeable, professional, and friendly during each visit. I appreciated being offered a drink as soon as I sat down. Every detail was explained thoroughly, helping me feel confident in my decisions. The process from test drive to handover went smoothly.

Nihal from customer service was very helpful and ensured I was kept informed during the process. Communication was clear, and everything felt organised. The staff were friendly and professional throughout, which made things straightforward. I always knew what was happening at each stage, and it all went smoothly.

Simon was great, making me feel comfortable throughout the process. There wasn’t any pressure or hard selling. He kept me informed about the timeline and explained the options clearly, so I knew where I stood. It felt professional yet friendly all round.

The dealership had a good atmosphere, and the waiting area was comfortable. The staff took the time to explain everything clearly and talked me through the process in detail. Special thanks to Nihal, who was professional, pleasant, and knowledgeable. He made the experience much smoother and is a great addition to the team at Ancaster Nissan Heathrow.

I visited Ancaster Nissan South Croydon for a service and found the showroom had a welcoming atmosphere and was very clean. Mike was super efficient, taking care of everything quickly after I dropped my keys in the locker. The staff were friendly and professional throughout.

The process was simple and straightforward. George took the time to explain everything clearly and followed up whenever needed. A smooth experience from ordering to delivery.

My first service at Ancaster Eltham was a good experience, staff were very good & the service was very quick & easy.
I would recommend there after service .

They are very rude and helpless , today 3 times I called them ,just I need a part for my MG , I wanted to buy this part from MG dealership , but they didn't want to do their job . What I want nearly £300 cost ,but why they didn't want to sale it no idea .very very disappointed. .

The dealership had a clean, professional atmosphere and didn’t feel pushy. I appreciated being able to take my time during the process.

I went in expecting a straightforward service, but it took longer than I anticipated. The staff were friendly and professional, and the atmosphere in the dealership was pleasant. They kept me informed about the progress, though I had to follow up at one point. A video of the service was shared with me earlier on, which was helpful, but it didn’t match the time it took to finish everything. When I got back into my car, I noticed that the interior cleaning felt a bit rushed. Given how long I’d waited, I thought this could have been better handled.

In the end, my car service was completed as planned.

Almost total lack of communication having reserved a car with a finance package offered that was rescinded. When I was eventually called, I was linked to the wrong vehicle despite having an offer in email, it wasn't honoured. I had arranged to collect the car and insured it, booked a flight from Edinburgh to city airport which I lost. I'm still waiting on the reservation fee being refunded and another has past with no communication. Simply not acceptable treatment given the feedback left by others. Requested a call from dealer principle to discuss, nothing. Honest comments by an honest individual approaching retirement.

I had my car booked in for an MOT at Ancaster Hyundai Croydon and was advised it would take up to 45 minutes to complete the MOT test when checking in. I decided to do some work whilst I waited for the test to be done. 4 hours later, I went to check the state of the car if it's been done or queued in, I was then informed something happened to their system so it won't be done that day. I was told to go back home, call back before their closing time so as to get an update if the system was back online. I called the telephone number for the contact centre team and was informed that no one picked up from the service team. Following day, I called and still no response, requested for a call back and urgent call back, still not a single response. Instead, 48 hours later, I was still chasing someone for an update on my car.

The communication throughout has been appalling. I called the customer service call centre several times, only to be told they couldn’t get hold of anyone at the branch themselves. It’s completely unacceptable that customers are left with no information and no way of contacting the people responsible for their vehicle.

This has been an incredibly frustrating experience and the lack of communication has been the worst part. I would not recommend Ancaster Hyundai Croydon or their service to anyone. There are far better dealerships that actually keep their customers informed.

The staff were friendly and professional throughout. The process was straightforward and easy to follow, with no unnecessary complications. Everything was explained clearly, which made it simple to proceed without any issues. I left satisfied with how everything was handled.

Luke was very helpful throughout. He listened carefully to what I was looking for and made sure my preferences were taken into account. There was no pressure to make a decision, which made the process feel relaxed. Everything was handled efficiently, and nothing seemed like too much trouble. I left feeling confident about the car I chose.

I felt really looked after throughout the process of buying my car. Jim Hawkins provided honest advice and made sure I had all the information I needed. He helped me choose a car that suited my needs without any pressure, which made the experience very straightforward. I appreciated the trustworthy guidance and attention to detail. It was reassuring to deal with someone so knowledgeable. Definitely appreciated how everything was handled with care and transparency.

Outstanding service. Mark Burton talked me through the problem, suggested options and then came up with the most pragmatic solution. Couldn't be better.

The process was smooth and straightforward. I felt looked after and valued throughout, with clear communication at each stage. Mark Holmes provided helpful support, making things easier to manage. Everything was handled efficiently.