Arriva Bus (UK) Reviews 

Buses are always very early or very late, bus drivers outright have little to no respect or manners, the buses in Leicester always wait at random stops for no reason for minutes on end as if that helps the non-existent timetables and some bus drivers just skip stops despite you having your hand out.

After about a year i had to use again the bus 12 from Sutton Valence to Maidstone. It was late of course, as always about 20 mins. Next to the school is a roadwork an after 20 mins of late the bus hasnt stopped. There is no sign or anything for the bus stop is not in use. Shame i can't give you less then one star.

Our experience was great with Arriva Thurmaston. Our bus driver Nicholas Frisby went above and beyond for the old customers and even for us as a family of 5. He would get out and step in front of the door and open up ramp so we could easily manoeuvre the stroller given we had three kids with us. He was so kind, you don’t find people like him these days, especially bus drivers!

Alright bus service in my experience - unfortunately the one and only bus line in my area. Pricing is expensive for what you get. The electric buses are alright: smooth double deckers, just please make sure the screens are on. Yesterday I watched on the app as three buses went completely off-route and didn't turn up; they eventually sent some single decker petrol bus and it wasn't even on time! The app isn't great as it forces me to enable Google Play Services in order to use Google maps, just let me use a website I beg.

Driver picked us up from Wrexham bus station at 9;25pm this evening to Gresford, He got the kerbside 8 times and went through a red light traffic he wasn’t concentrating on the road just chatting away to 2 females one hand on steering wheel the other have on the left window

Nick driver on 42 from york to selby , not only found my phone but dropped it off in my local pub on his way home .........superstar
Many thanks
Steve

Here we go again. 3rd complaint I'm having to put in. How hard is it to get the one job you have right? You're a bus company for god sake, it's not like you have to do anything else to get your buses on time is it? My bus has been cancelled 3 times now, I'm 16 years old and I'm just trying to get home. If anything happens to me it's your guys fault. Absolutely disgraceful.

Hey morans at arriva living in dewsbury with a shite bus services like yours really messes with my day I can't write every instance you cancel a bus it has cost me money to get a taxi I was waiting for the 7.36 283 from town Street batley on a hot blazing day for 1 hour and and guess what after waiting for an hour the bus never turned up I rang metro services they said you cancelled it, I have a few choice words I wish I could express , why are you such a bunch of losers that decide oh maybe there won't be that many people maybe its late and you don't fancy doing your shift why don't you just find another job you bunch of clowns come rain shine storms the bus service should always be there for the people but clowns have more integrity

Bad service most of the times. Buses are almost never on time. At times no bus around and then suddenly 3 buses at the same time being 82,12 and 89 or 5 maidstone area. Drivers are rude and arrogant. They really need a competitor here in Kent for Arriva

I had a lovely bus driver on one of the hottest days of the year. He stopped the bus and ran to the shop and got my children waters as they looked so hot. He was Romanian and names Gabriel. What a lovely guy should be more like him!! This was Tamworth.

Terrible, always late, inconsistent never know if it's going to arrive on time or if its going to arrive at all, never have any idea whether they're going to even show up if they're late left there wondering where the bus is can be waiting for hours!!!! Terrible bus service. Shockingly horrible just give up. The hours left waiting could be enough working hours to buy a car and go where you want anyway!!!! Horrendous!!!!!

Totally incompetent company. Their website is atrocious. The IT is atrocious. The customer service is non-existent. Number 4 bus from Downswood to Maidstone is once an hour, week days only, except it isn't - it gets cancelled almost every time I try to use it. Today, the 11:15 was cancelled. iPhone to complain and I have no idea why. But they didn't tell me that the next one was going to be cancelled as well, so basically spent two hours waiting for a bus that didn't turn up. . I made a complaint, but really, what is the point, just get platitudes and nothing gets done. I m 76 and spent two hours in roasting sun after walking up a long steep Hill to the bus stop. My friends who lived a quarter of a mile away on a different estate gets a bus into town every 15/20 minutes every single day. The Arriva live service app is continually down for maintenance or an update or some other such nonsense. Once I was at the bus stop, I didn't have the alternative of a Taxi as by rhen it was too late, so had to phone my appointment in town and cancel it. How Arriva managed to have the cheek to keep saying they're doing everything to make your service as good as possible it's beyond belief. Later try to use the Arriva app on my computer but it won't let me login, using the login I've had for a couple of years. Tried to change my password, but I still waiting hours later for them to send me verification. A total shame of a company.

Very disappointing experience. I had to ask three times for a one-way ticket and twice for the fare before the driver finally answered. He was rude, ignored me, and made me feel unwelcome. I paid in cash and eventually got my ticket, but his attitude was unacceptable. I have the bus number and the time of the journey and hope Arriva looks into this.
The number of the bus was 3145(YX720FA)
Black male driver.
Time approx 5:23

Travelled on the bus from Whitby to Sandsend.
It was the worst case of driving a bus I have ever seen.
He was driving up the backside of a car who was doing a reasonable speed. We thought he was going to crash into the car who was obviously frightened by the experience.

OMG.....
AT TOP OF SLEDGATES AT WHITBY AT 7.40AM I OVERTOOK X93 BUS TO SCARBOROUGH AFTER SEEING ROAD WAS CLEAR,AS I WAS OVERTAKING THE BUS DRIVER CLEARLY DIDN'T WANT ME TO OVERTAKE AND TRYED TO DRIVE MY WIFE AND I OFF THE ROAD BY COMING AT OUR SIDE OF THE ROAD ON PURPOSE.
I REPORTED IT TO ARRIVA AND AM TOLD THEY WILL INVESTERGATE BUT WONT TELL ME THE OUTCOME.
EH????????.SO HOW WILL I KNOW IT HAS BEEN INVESTIGATED PROPERLY?????
I SAID ON THE BUS THERE IS CCTV AND ASKED THEM TO LOOK AT IT AND SEE HOW THERE BAD DANGEROUS DRIVER PUT MY WIFE ,ME, OUR DOGS AND PASSANGERS AT RISK.
THINK IM GOING TO REPORT IT TO THE POLICE AS THIS IDIOT SHOULDN'T BE ON THE ROAD AT ALL NEVER MIND DRIVING A BUS.
WOW........

Genuine question why is it that the 10 bus comes every 5 seconds but every other bus in Liverpool has a 7 hour wait it’s a joke.

Drivers are uncaring and racist as they drove at me in king street wellington. Customer services did nothing which says it all!

As a school kid I feel unsafe with creeps and old men trying to talk to me being drunk and bringing beer on the bus or even people vaping on the bus.
This is service 5 and 6

I stood and waited at the bus stop for 30 minutes. On this route this bus only comes once an hour. The bus was able to be tracked on the arriva app and there was nothing saying the bus was cancelled. When the app said the bus was due it didn't turn up at all so I had to spend £15 on an uber. Terrible company.

Absolutely the worst public transport system there is in the UK. Always late , or cancelled . Drivers have a bad attitude. 500 Liverpool