The worst bus ever in Watford to Hemel Hempstead. I'm talking about 322 First they cancelled the bus on Sundays.then they discontinued ANY bus from Watford after 8 pm. For me who works 8-20 this was a... Toon meer
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possibly the worst transport experience ever and i’ve been in car crashes. the bus will turn up late if it even turns up at all, sometimes it just vanishes from the app minutes before it’s supposed to... Toon meer
Bedrijf heeft geantwoord
Is the 229 from Leeds to Heckmondwike/Huddersfield meant to be one every 15 minutes? Every night this week I have finished work at 5pm and had to wait the minimum of half an hour. One cancelled tonig... Toon meer
Bedrijf heeft geantwoord
Yesterday 06/10/26 I was waiting for the 91 bus heading towards Trafalgar Square bus number EHV11 but when it arrived the disabled ramp was out of order. This seems to be happening quite a lot. And so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contactgegevens
Verenigd Koninkrijk
- 0344 800 44 11
- www.arrivabus.co.uk
1,3
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4K reviews
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Zero stars really !!
Zero stars really !!! I had a wonderful day in Morpeth meeting wonderful local people…. then I met the horrible uncaring rude and lazy drivers…… I’ll go by train from now on unless they are all sent to Charm School for a Refresher Course because the first one didn’t work … did it ⁉️😡
I asked very politely about a bus time as a previously expected bus hadn’t turned up but the three together I asked just shrugged their shoulders and laughed … the second bus actually did turn up on the time expected and one of the motley crew was the actual driver who just exploded at me when I asked why the times stated on screen weren’t correct … it’s not my fault that you have nothing to do with the times stated on the screens and they are run by sandersons ~ all I ask is for a little politeness ~ I’m 71, surely I’m just as valuable as everyone else so deserve decent responses ~ my bus pass is free but I’ll take the train from now on …… and you won’t do anything about this because a) you took ages to respond and b) you really don’t care ….
19 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello Kerry,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^KH
I give it a star because they don't let…
I give it a star because they don't let us publish without a star, but this is the worst transport service in London, in the Dartford area drivers do whatever they want, they stop in the middle of the journey, in winter they don't put the heat on and in summer they don't put the air conditioning, they take us like caged dogs, well, I think dogs are better cared for and, apart, a very expensive service. Today we are 35 degrees, the bus is without air conditioning. And this morning the driver had heating on with the heat it is. Please, those of us who use public transport need not to take care of a little more.
19 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
As this is an Arriva London service, please call them on 0208 271 0101 or via the link to get this logged: https://tfl.gov.uk/help-and-contact/contact-us-about-buses
Kind Regards,
^KH
Driver took £5 for 2 adults in to…
Driver took £5 for 2 adults in to durham from croxdale said there was no tickets yet the couple behind got tickets #fiddled time 15.50 number 6 bus
13 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Iain,
Thank you for contacting us.
Thanks for letting us know about the issue regarding your journey and ticket issue. Please can you contact us at Customerservice@arriva.co.uk with your journey details and contact information so we can look into this matter further for you.
Kind regards
^AM
Worst journeys I have ever had
Worst journeys I have ever had. On a short stay in Liverpool, took a number of journeys. Each time, as soon as I scanned my card, the bus moved off making it difficult and dangerous to get to a seat. Some busses had signs saying to remain seated until the bus comes to a stop, so Arriva obviously recognise how dangerous it is to move about the bus when it is moving, yet ignore any training in this respect .
3 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Terry,
Thank you for your review regarding your journey.
We’re sorry that happened. To help us look into the matter further, please email us on Customerservice@arriva.co.uk, with your journey details and contact information.
Kind regards
^AM
Tickets don’t work half the time
I paid £32.50 for a Medway ticket just for it not to work half the time on the 101. I get the bus from tigermoth (Chatham) just for it to keep getting denied? I pay for the entire of Medway not just the inner just for it half the time to not even work? Why am I paying £32 just for it to not even work in Medway
5 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Ellie,
Thank you for contacting us regarding the problems that you are experiencing with your ticket not working.
Please can you contact our Customer Service Team directly on 03448004411, so we can look into this matter for you.
Kind regards
^AM
The 352 from St Helens to Wigan
The 352 from St Helens to Wigan, in my case the 352 from Wigan to St Helens, is an absolute joke! Yesterday I was stood at the bus stop outside Wigan train station for 1 hour and 24 minutes. They are meant to be every 15 minutes. Not only this but I had multiple busses going past that were “not in service” the company is SHIT! Not only that but once I finally got on a bus I asked the driver politely “what’s going on with the busses today” he points his finger and tells me to “keep it moving” RUDE.
4 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Lewis
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 352 service and the driver.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
Customerservice@arriva.co.uk
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Absolutely disgusting service
Absolutely disgusting service! I have a college student daughter sitting exams. Went in plenty of time for the 7.56 bus, to get to college for 9am...it ignored the standard route and missed the estate. I was assured the 8.26 bus would arrive...it missed the estate again. Daughter has now missed an exam as the next bus is after 9! No need whatsoever for the driver to divert from the main route as we have no roadworks!
5 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Danielle,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our service not operating.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
Customerservice@arriva.co.uk
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
I had a lovely lady complement my…
I had a lovely lady complement my tattoo :) 100/100 customer service. Some people need to take notes❤️
1 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Zak,
Thank you very much for you 5 star review for your driver.
Please feel free to leave a commendation for the driver at:-
Customerservice@arriva.co.uk
Kind regards
^AM
Who ever is changing the bus route is…
Who ever is changing the bus route is just making a mess a place where I should be using £3 to get to work i now use £6 its just better to take a taxi now which is almost similar the price and much faster
1 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello
Thank you for your review.
If you wish to get this logged as a formal complaint, please can you provide all information via the contact form on the link:
www.arrivabus.co.uk/help/contact-us. A member of Customer Services will then be in contact with you.
Kind Regards
^KH
Aliens in spaceships are more frequent…
Aliens in spaceships are more frequent l.
1 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Rehan,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our service.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
Customerservice@arriva.co.uk
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Travelling from dewsbury to…
Travelling from dewsbury to huddersfield on 203 bus the driver is so rude his behaviour is very unfair with passengers.I would try my best to not travel on this bus ever again in future.
1 juni 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello Zain,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards
^KH
Coming from Oswestry to Wrecsam
Coming from Oswestry to Wrecsam. Added up 27 minutes waiting at bus stops because of company time constraints. Bus was like a filthy slip. Wales is a third world country. I'm ashamed that visitors have to encounter this!!!!!!
29 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello Paul,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
The bus timing of x94 is at 8.45 and we…
The bus timing of x94 is at 8.45 and we are arriving the station by 8.43 the bus is gone from the stop is that fair ??there were people running for bus like 5 people and bus was gone from stop on date 29/05 and buses will run lately or arrives lately
29 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello Shaik,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
Over complicated too many web sites
Over complicated too many web sites . Maps useless just want time table , need to ne able to switch from start and destination.
28 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Rita,
Thank you for your feedback regarding our App.
Please contact our Customer Service Team on 0344004411 or via Customerservice@arriva.uk, so we can look to assist you.
Kind regards
^AM
110 at about 4
110 at about 4: 30 REALLY RUDE he didn’t ask me where I was going and made me come to the front of the bus when my freind got off and was being very rude to me and my freinds as he said we did this on purpose and waited for my freind to check her bank to see if she could pay because my phone had died and she didn’t and a lady came up to offer to pay and was having ago at the lady saying no your not being really angry and the lady pained and he snatched the money off the lady and I really am not happy and not travelling with this bus company again as I am 15 years old and on the way to my freinds house I paid £1.50 and on the way back he made me pay £1.40 and the lady gave him 2.00 from m&s in Widnes
27 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello Olivia,
Thank you for your review.
I am sorry to hear about the issues you have experienced with our service. This is not something we expect from our drivers.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
As I said on my first review I find…
As I said on my first review I find the bus service is fine and I'm thankful for it. Alot of people are, I hear nearly 100% thanking drivers before they leave the bus.My complaint is about the new app,thank you for your reply AM of Arriva asking for more info. I used a link you sent so I could explain in more detail my complaint but it took me to a screen one half of which was abt recipes and the other half I clicked on lead to "page 404" that lead to the Arriva site to 'choose a topic' box.
Would you email me a copy of your "What do you think of our new app" survey please.Thanks
21 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello Viv
Please accept our apologies for the 404 error that you had whilst attempting to complete our contact form.
I have checked and the form is now working. Please complete the form with your feedback for the app and we will then get this looked into for you.
Kind Regards
^KH
Moody idiot of a bus driver
Bus was late by 20 mins , bus driver was a moody bastard . Would never go with Arriva again
24 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Seth,
Thank you for your review.
This is not something we expect from our drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2.
Kind regards
^AM
If I could put 0 stars I would
If I could put 0 stars I would. These buses are a joke, they are unreliable, most of the time it is quicker for me to walk and I live over 3 miles away from my place of work. They are always late or if they are early they drive off without waiting until they are due to drive. Most of the time they are out of service but still driving around (what is the point???!!!) and a lot of the time they don't bother showing up at all. Also they don't even run on Sunday, some of us have to work Sundays too. I have complained but it falls onto the deaf ears of a chat bot. I am fed up with this dog shit company.
23 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Sian,
Thank you for your review.
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
The Arriva 104 never arrived
I would have given 0 star but that option not available.
On the 2 occasions whist living in Wrenthorpe, the first being that l needed to travel.to the bus station for a connecting bus to take me to the airport and the other time today when my car broke down and l had a Health appointment in town they have not turned up. Of they choose not to run at the allocated times shared at the bus stop could they at least cross the bus time off the time.on the bus stop notice so we don't all continue to believe that they will turn up as planned. Thanks in advance.
23 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Helen,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Good word about bus driver and the…
Good word about bus driver and the arriva app and great service
catch the number 4 bus 5 days a week the bus driver who was on the bangor to holyhead journey at around 2pm all this week is the most friendly and welcoming its nice to get a nice welcome and allways has a smile to and the arriva app is great to and the service is good to buses are on time most of the times to and like say thank you for getting back forth to my work place
22 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Adam,
Thank you for your 5 star review.
I am happy to hear of the great service you received on our Bangor to Holyhead Bus Services, and we appreciate the time you have taken to send in great feedback.
Please feel free to leave a commendation on the following link; https://www.arrivabus.co.uk/help/contact-us
Kind Regards
^AM
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