The worst bus ever in Watford to Hemel Hempstead. I'm talking about 322 First they cancelled the bus on Sundays.then they discontinued ANY bus from Watford after 8 pm. For me who works 8-20 this was a... Toon meer
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possibly the worst transport experience ever and i’ve been in car crashes. the bus will turn up late if it even turns up at all, sometimes it just vanishes from the app minutes before it’s supposed to... Toon meer
Bedrijf heeft geantwoord
Is the 229 from Leeds to Heckmondwike/Huddersfield meant to be one every 15 minutes? Every night this week I have finished work at 5pm and had to wait the minimum of half an hour. One cancelled tonig... Toon meer
Bedrijf heeft geantwoord
Yesterday 06/10/26 I was waiting for the 91 bus heading towards Trafalgar Square bus number EHV11 but when it arrived the disabled ramp was out of order. This seems to be happening quite a lot. And so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contactgegevens
Verenigd Koninkrijk
- 0344 800 44 11
- www.arrivabus.co.uk
1,3
Zeer slecht
4K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Buses frequently dont show up
Buses frequently dont show up, nothing positive to say about it, even if buses do show up they're at least 15 minutes late and I have often missed lessons because of it
22 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Thanks Arriva
Well done! Arriva Luton’s Cardinal Newman School bus services are reliable especially the CN6. They do sometimes break down but not often! I also heard that Arriva is getting 10 brand new double deckers for Luton for the first time since 2000! This is a huge upgrade! 🥳
21 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi David,,
Thank you for your 5 Star review about the Arriva Luton’s Cardinal Newman School bus services.
I have passed on your comments to our Planning Teams on your behalf.
Kind regards
^AM
They should not offer bus service
They should not offer bus service, busses never run in medway
21 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Siret,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services in Medway.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
64 Bus from Market Drayton to Hanley…
64 Bus from Market Drayton to Hanley didn't turn up. 2 hours to wait for the next one. Phoned up because it wasn't tracking, they said it was definitely on it's way. After it didn't turn up I phoned again. I was told this time it wasn't running. No explanation or apology. I was told I could complain and they would get back to me in ten days. Still waiting for the bus home.
15 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Gary,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 64 service in Market Drayton.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
"I was overcharged £33.50 by Arriva two…
"I was overcharged £33.50 by Arriva two weeks ago. Despite sending the requested evidence three times, I have still not received my refund. Every time I contact customer service, the staff are incredibly rude and dismissive. It is a struggle to get my own money back from a company that clearly doesn't value its passengers. Avoid using their app/contactless if you can—once they have your money, they make it impossible to get a refund."
As of Saturday 23rd of May. Still waiting for my refund. There services are rubbish.
25 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Jackie,
Thank you for contacting us.
We are sorry to hear about the comments made when contacting Customer Services regarding your experiences and your refund.
I can imagine how upsetting this must have been for you and we’d like to look in to this, please confirm all details here: https://bit.ly/2RxNvL2
Please can you include your case reference number.
Kind regards
^AM
Awful
Since the 44/44a and 44b have changed it is awful. They do not stick to the time table, they don't show up and even the drivers don't know where they are going
5 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Tracey,
Thank you for your review regarding our 44/44a and 44b.
This really isn’t something we like to hear, please can you give us as many details as possible by following this link: https://bit.ly/2RxNvL2 so we can look into the matters raised for you.
Kind regards
^AM
I wouldn’t even give it 1 star but it…
I wouldn’t even give it 1 star but it doesn’t give me the option to I been waiting here for around 2 hours and all of the buses that are due to come didn’t appear now I’m stranded in a place I’m not familiar with and have now way back home.
6 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Aaliah,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
The incompetence of this company is…
The incompetence of this company is outstandingly bad, never on time or just never show up, might as well cancel the most of the services no one would notice any difference. Pointless in contacting the complaints department they have almost 4,000 reviews with over 90% one star. Clearly have no intention of improving services.
6 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service operate as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Boarded a Leeds-bound Arriva bus and…
Boarded a Leeds-bound Arriva bus and asked if there was a ticket we could get to travel on a Coastliner bus to York (return). The driver/conductor sold us a Duo Day Yorkshire ticket priced £13.50, except when we try to board the Coastliner bus bound for York, we can’t use that ticket; we have to pay again because the ticket isn’t valid on Coastliner buses. Total rip off! It’s cost more for the Duo Day ticket than it will cost to travel separately and pay individually. This is why people are ditching public transport.
6 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Debra,
Thank you for your review.
I am sorry to learn that you were sold the wrong ticket for your journey and would like to look into this further for you.
Please can you give us as many details as possible by following this link: https://bit.ly/2RxNvL2
Kind regards
^AM
New app not fit for purpose
What is the point of introducing a new app if it fails to provide basic, reliable information about delays or cancellations? It defeats the purpose entirely. The current system feels poorly thought out and unfit for passengers who depend on accurate, real-time updates.
As a company, Arriva’s service on the 55 route from Letchworth to Stevenage is consistently unreliable. It is not uncommon for two buses in a row to simply not turn up, leaving passengers facing waits of an hour. This level of service is frustrating and unacceptable for those who rely on it for daily travel and appointments at the Lister hospital.
Overall Arriva is a reckless and inept company.
28 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Susie,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our 55 bus service and the App.
We understand how frustrating it must be when a system does not work as it should and when a scheduled service does not operate as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Bus from wrexham to Oswestry 1227 from…
Bus from wrexham to Oswestry 1227 from Wrexham bus station. Driver an absolute disgrace, she was foreign I think polish, totally unhelpful, made us all wait while she went of smoking, attitude horrific, driving absolutely disgraceful, needs a real lesson in customer service and how to drive
3 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Nick,
Thank you for contacting regarding your experiences with your driver on bus 1227.
This is not something we expect from our drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2
Kind regards
^AM
Your X93 Middlesbrough to Whitby is…
Your X93 Middlesbrough to Whitby is atrocious, 1320 did not turn up today, and its not the first time you have drop buses from the schedule. Leaving customers stranded waiting long lengths of time. This needs to be addressed
2 mei 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Darren,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our X93 services at 13:20 not operating.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Terrible experience
Terrible experience, i travelled with family , first of all they charge too much , as i sit in ctu , and haryana ac buses as well but uk bus charges 100 rs per person extra, also i come with my family and the conductor dont know how to talk , he talked rudely and the seats were broken and one person vomit on me, i was sitting next to him, and the whole bus was smelling so bad, and the experience of my family was worst in that bus
30 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Misha,
Thank you fror contacting us.
Sorry to learn of your experiences when travelling on our bus.
This is not something we expect from our services and drivers. please let us know more details by clicking this link: https://bit.ly/2RxNvL2
Kind regards
^AM
Arrivia is a load of crap
Arrivia is a load of crap. They let school kids run on the bus without paying. These same school kids r there everyday about 30 of them running onto the bus and causing delays an anti social behaviour. Arrivia also for some reason doesn’t even keep to the time table. My bus was at 1:05 and I was at the very first stop where the bus driver gets onto the bus to start the journey. Bro did not start the bus for like 20 mins then complained about being late. They also just drive past you
29 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Ellie,
Thank you for contacting us regarding your experiences when travelling on our buses.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2
Kind regards
^AM
The new system is not user friendly
The new system is not user friendly. Does not incorporate facility to show delayed/cancelled services. System needs to be simplified to maximise and relay relevant info quickly and accurately. Also, needs to incorporate a 'favourites' facility so that customer can save info and stop wasting time going through same long winded process every time. Take this system down and restore previous until a fit for purpose update can be developed.
21 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Ray,
Thank you for your review regarding the new app.
I would like to get your comments passed onto our app team. Please can you provide all details here :-
Customerservice@arriva.co.uk so we can log this for you.
Kind regards
^AM
12 months on from previous review
12 months on from previous review, no change. Waited 30 mins so far at rpm to 4.30pm no sign of buses. Not fit for purpose
27 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Gina,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
the bus driver ruined my bus ticket by…
the bus driver ruined my bus ticket by just slabbing the weeks bus ticket sticky part and it was all over the place not happy !!!
27 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Grace,
Thank you for contacting us regarding the issue experienced with your ticket and our driver.
We’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2
Kind regards
^AM
Arriva Group - Provably the worst company in the country
In a sector that is poor and has a bad reputation Arriva fail to meet even the lowest expectations. Do not use any service delivered by Arriva and certainly do not travel with them at a weekend. They will typically cancel services and if they do arrive they will have insufficient carriages to meet the demand. They should have all of their contracts removed and replaced by a company that cares about the experience of the customer….
26 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
Thank you for your review and your comments regarding your bus service and experiences when travelling with us.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2
Kind regards
^AM
Another failure by Arriva bus nothing new there
What do Arriva bus have for an excuse about their new journey planner. I have the latest iMac M4 chip. I've been on the website to plan journeys. It does not work. It does not do anything. To a list of time and money.
24 april 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Les,
Thank you for your review regarding the new app and the journey planner not working.
I would like to get your comments passed onto our app team. Please can you provide all details here :-
Customerservice@arriva.co.uk so we can log this for you.
Kind regards
^AM
Antwoord van Arriva Bus (UK)
Hi Suzanne,
Thank you for your review regarding the new app.
I would like to get your comments passed onto our app team. Please can you provide all details here :-
Customerservice@arriva.co.uk so we can log this for you.
Kind regards
^AM
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